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The University of Alabama

Experience Coordinator at Blueboard

Xuela Douglas I have over five years of experience as an UI/UX designer. By incorporating data analysis and user interview, I have assisted many bu...

Xuela Douglas

BlueBoard

Experience Coordinator

• Providing exceptional service and quick resolutions to our Recipients via email, chat and phone calls
• Work with Concierge Team to remove roadblocks in different stages of the planning process
• Converting reward redemptions by leading outbound outreach, via phone and email
• Troubleshooting and resolving experience-related problems promptly
• Manage a pipeline of 25+ experiences daily
• Maintain performance over 90% across all 3 categories including: intake of new rewards, completion of rewards and consumer feedback


• Engaged partnership leads at company-sponsored virtual events and brought in a few clients, the largest opportunity being $50K in booking
• Utilized Talkdesk, Dialpad, Intercom, Outreach, Salesforce, Highspot, Calendly
• Prospected and nurtured outbound leads through LinkedIn Navigator, ZoomInfo, Crunchbase, and etc.
• Collaborates with the revenue growth marketing team to give feedback on the quality of different campaign leads and to discuss patterns to optimize the campaigns


Human Interest, Inc. 

Inbound sdr

• Convert concepts in the source language to equivalent concepts in the target language
• Render accurate and meaningful interpretation of the intended text while relaying the style and tone of the original work
• Translate 500 page script for "Il Principe Della Città Di Sabbia" by Enzo D'Alò, airing in Spring 2023


Cometafilm srl

Translator

• Building trust with customers to add to client base
• Hit and exceeded overall team and personal quotas
• Generate a minimum of 5 new business leads each month, ranking within top 10% in district
• Offered in depth support as well as troubleshooting aiming to leverage an exemplar "Magenta Glove experience".
• Successfully launch new product releases and demo testing

Xuela Douglas’s posts