• Providing exceptional service and quick resolutions to our Recipients via email, chat and phone calls • Work with Concierge Team to remove roadblocks in different stages of the planning process • Converting reward redemptions by leading outbound outreach, via phone and email • Troubleshooting and resolving experience-related problems promptly • Manage a pipeline of 25+ experiences daily • Maintain performance over 90% across all 3 categories including: intake of new rewards, completion of rewards and consumer feedback

• Engaged partnership leads at company-sponsored virtual events and brought in a few clients, the largest opportunity being $50K in booking • Utilized Talkdesk, Dialpad, Intercom, Outreach, Salesforce, Highspot, Calendly • Prospected and nurtured outbound leads through LinkedIn Navigator, ZoomInfo, Crunchbase, and etc. • Collaborates with the revenue growth marketing team to give feedback on the quality of different campaign leads and to discuss patterns to optimize the campaigns

• Convert concepts in the source language to equivalent concepts in the target language • Render accurate and meaningful interpretation of the intended text while relaying the style and tone of the original work • Translate 500 page script for "Il Principe Della Città Di Sabbia" by Enzo D'Alò, airing in Spring 2023

• Building trust with customers to add to client base • Hit and exceeded overall team and personal quotas • Generate a minimum of 5 new business leads each month, ranking within top 10% in district • Offered in depth support as well as troubleshooting aiming to leverage an exemplar "Magenta Glove experience". • Successfully launch new product releases and demo testing