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Looking for a position of Indoor Customer Service Representatives / Manager, Call Center or Administrator Customer Services, Accounts Manager position where I can utilize my skills and experience for the growth of the organization.

University of the Punjab

#OPEN TO WORK

Zahid Saleem

Freelancer at PeoplePerHour

Freelancer

https://www.peopleperhour.com/freelancer/business/zahid-saleem-customer-support-email-support-qvwaymm#offers

Offering multiple below remote services globally: 

1. Market research & Sales (Remote)
2. Lead Generate (Remote)
3. Appointment Setter (Remote)
4. Data Entry
5. Data Research (Remote)
6. Customer Service (Remote)
7. Customer Support - Live Chat, Email handling & Phone Calls (Remote)
8. Virtual Assistant (Remote)
9. Debt Collector (6 month project - Remote)
10. Complaints Handling (Remote)
11. Medical Billing (B2B) (Remote)
12. Social media Post Creation (Posts, Videos at Canva)
13. Virtual Assistant
14. Business Development

Lahore, Punjab, Pakistan

•	Leading a team & managing customer services representative.
•	Monitoring over-hall & key performance indications of the team.
•	Carry out all supervisor’s responsibilities in accordance with company SOPS.
•	Assisting in the development of solutions with the representatives.
•	Coordination with the customers through emails and finding the best solution to their concerns.
•	Ensuring customer satisfaction as per daily the policies.
•	Making daily reports and collecting data on daily basis sales, shipment, staff performance and assigned tasks and passing on the details to the senior manager.
•	Ensuring a speedy resolution on critical cases.
•	Ensuring quality and productivity of customer service center.

Digital Billing Services

Customer Support Supervisor

Worked on different projects as:

1. Market research (Remote)
2. Data Entry (Remote)
3. Customer Service (Remote)
4. Customer Support (Remote), Live Chat, Email handling and Phone Calls.
5. Virtual Assistant (Remote)
6. Debt Collector (Remote)
7. Complaints Handling (Remote)

Self-employed

Professional Freelancer

•	Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow.
•	Maintain the debtor’s account to ensure that the debt status is accurate and latest.
•	Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
•	Monitor slow-moving accounts to identify delinquent debts and take necessary action to recover the debts. Post customers’ checks and ensure timely credit transfers.
•	Review collection queue to perform collection activities accordingly.
•	Close a special number of collections account each month to meet the assigned target.
•	Contact debtors and implement repayment schedules and terms.

Cedar Financial (USA BASED), Lahore Pakistan

Account Manager (Debt Collector)

•	Handle all complaints, investigate with the relevant departments and resolve the case within the given time. Conduct environmental details to ensure adherence to environmental standards.
•	Identify compliance issues that require follow-up or investigation.
•	Evaluate testing procedures to meet the environmental monitoring programs. Supervise the day-to-day complaint handling process related to reporting and all related activities.
•	Performing other duties of special projects as assigned by area management.
•	Monitor trends in areas of responsibility and escalate issues to management, as needed.

Virikson Travel (UK based) Lahore, Pakistan.

Customer Support & Complaints Manager

•	 Monitor the performance of outlet service, supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating staff, sales, and customer service, monitor staff daily.
• Ensuring that staff deliver the highest standards of customer service & maintain satisfactory cleanliness with hygiene in all dining and inside serving areas.
•Keep a record on a daily basis of all out- coming products with bills and monthly end reports.

دبي - الإمارات العربية المتحدة

London Dairy Cafe (IFFCO Group) Dubai– UAE

Store Manager (sales & customer service)

•	Attracting new clients by innovating and overseeing the sales process for the business.
•	Communicating with clients to understand their needs and offer solutions to their problems.
•	Running outbound campaigns (phone calls, emails, etc.) to create sales opportunities.
•	Maintaining client activities in CRM.
•	Dealing companies and customers face to face, over phone or email.
•	Place ads on various websites, handle calls and feedback to emails and calls.
•	Prepare service reports by collecting and analyzing customer information.

Janat AL Manzel Interior LLC

Business Development Specialist

•	Monitor the calls answered by Customer Service Executives to verify the highest standards were achieved in terms of product knowledge, sales and service-ability, greeting, diction, listening, etiquette, objection handling, with efficiency.
•	Deliver coaching feedback to agents on call and email performance
•	Prepares and analyzes quality reports for management review
•	Participate in the design of quality monitoring forms and quality standards.
•	Arranges reservations and routing for passengers at the request of the Ticket Agent.
•	Assists passengers requiring special assistance to board or depart conveyance.
•	Book a passenger’s trip such as a ticket, hotel, visa, airport taxi
•	Checks travel insurance and checks baggage and direct passengers to a designated location for loading.

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