Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning.
Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships.
一月 2022 - Present
-Closed deals with over 10 corporate clients, including a French sports goods OEM factory, a hidden champion in hand tool manufacturing, a renowned food and gift brand, and a precision automotive parts manufacturer, among others.
-Collaborated with clients to launch go-to-market marketing strategies, organized smart factory tours and ESG product releases for clients' international supply chains. Successfully signed a Memorandum of Understanding (MOU) with the international headquarters of a French sports brand.
-Designed sales processes for supervisors to track all customer sales progress.
-Identified customer needs and current situations, conceptualized solutions.
-Presented sales proposals to stakeholders, outlining project benefits.
十一月 2019 - Present
-Implemented cloud-based factory management system at the client side, which encompassing five aspects of management:Equipment, Audit, Production, Energy, and Business Intelligence.
-Software implementation project management, covering schedule management, stakeholder management, and change management
-Proposed software optimization and new feature development based on client requirements.
-Ensured the attainment of project Key Performance Indicators (KPIs) for clients, thereby cultivating ongoing collaborative partnerships and subsequent orders.
九月 2018 - 一月 2019
-Immediate resolution of lift equipment malfunctions
-Regular maintenance to ensure smooth operation
-Planning operational sequences for proper user utilization
2013 - 2019
Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning.
Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships.
一月 2022 - Present
-Closed deals with over 10 corporate clients, including a French sports goods OEM factory, a hidden champion in hand tool manufacturing, a renowned food and gift brand, and a precision automotive parts manufacturer, among others.
-Collaborated with clients to launch go-to-market marketing strategies, organized smart factory tours and ESG product releases for clients' international supply chains. Successfully signed a Memorandum of Understanding (MOU) with the international headquarters of a French sports brand.
-Designed sales processes for supervisors to track all customer sales progress.
-Identified customer needs and current situations, conceptualized solutions.
-Presented sales proposals to stakeholders, outlining project benefits.
十一月 2019 - Present
-Implemented cloud-based factory management system at the client side, which encompassing five aspects of management:Equipment, Audit, Production, Energy, and Business Intelligence.
-Software implementation project management, covering schedule management, stakeholder management, and change management
-Proposed software optimization and new feature development based on client requirements.
-Ensured the attainment of project Key Performance Indicators (KPIs) for clients, thereby cultivating ongoing collaborative partnerships and subsequent orders.
九月 2018 - 一月 2019
-Immediate resolution of lift equipment malfunctions
-Regular maintenance to ensure smooth operation
-Planning operational sequences for proper user utilization
2013 - 2019