CakeResume 找人才
进阶搜寻
On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Segment Mgr Manager @Cross-border Division, Bank of China (Hong Kong) 2015 ~ 现在
・
Business Strategy Officer
超過一年
全职 / 暂不考虑远端工作
10 到 15 年
University College of Dublin
・
Bachelor degree of Business Studies Marketing(Second Class Honours Division One, GPA: 3.22 )全职 / 对远端工作有兴趣
4 到 6 年
Eastern Oklahoma State College
・
General Studies
IT Support Specialist @PT Kreasi Arduo Indonesia (ARTUGO)2021 ~ 现在
・
IT Support
半年內
efficiency Test, Evaluate and make recommendations about new technologies Provide procedural Documentation and User Guide Technical Support Specialist • PT Mustika Teknik Gemilang JanuaryApril 2021 Installing, Setting and Configuring CCTV systems, Finger Print, Door Access, IP PBX, MikroTik Helpdesk, Troubleshooting and provide the best solution for every problem both to the customer Conduct product usage training to customers Conducting surveys, estimating material requirements and length of work on each project Learn and improve product knowledge System/Software/Hardware Testing Commissioning Coordination with operational team and customers Service Area Engineer • PT.Visionet Data Internasional OctoberOctober 2020 Maintenance and installation
就职中
全职 / 对远端工作有兴趣
4 到 6 年
Global Institute of Technology and Business
・
Information Technology全职 / 对远端工作有兴趣
6 到 10 年
KLS Institute of Management Education and Research
・
Marketing
Business Development Representative @Intelliverse2018 ~ 2020
・
Business Development Representative
超過一年
sales pitch from script and persuaded potential customer to schedule meetings with my client. Lead Outside Sales Representative, CareerFoundry, Jun 2016 ~ Jul 2018 Leveraged Hubspot to manage outcome data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline. Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns. Provided information about available products and services including membership details and purchase advantages. Made average of 110 outbound and inbound customer calls per day. Director of Sales and Marketing, Alchemyst Ejuice, Oct 2013 ~ Mar 20.
就职中
全职 / 我只想远端工作
10 到 15 年
Boise State University
・
Business超過一年
customers and those who are in a higher position than me. Patience: All of my previous work experiences have provided me with the capacity to have patience with others and to know how to handle pressure. Working with children and parents along with the clients from the tax service has taught me how to respond appropriately, especially under pressure. Strong Work Ethic Holding: A job position means more than coming to work and doing the mundane. I am coming to work prepared to learn and carry out the tasks asked of me. I have goals
全职 / 对远端工作有兴趣
4 到 6 年
Heritage High School
Personal Loan Executive @Silk Bank2013 ~ 2014
・
DATA ENTRY CUM PURCHASE OFFICER
超過一年
the month, we have to discuss with our owner about our production and employee demands and issues. *Stocked shelves and verified inventory codes. Personal Loan Executive • Silk Bank JulyMarch 2014 *I was sales executive at personal loan department i have best experience of phone marking and Sale. *Strong listening, communication, presentation and social skills. *Meet with applicants to obtain information for loan applications and to answer questions about the process. *Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. *Review and
全职
4 到 6 年
Marriam Higher Secondary School
・
Intermediate
Assistant General Manager @Radiant advance2017 ~ 现在
・
pm or consultant
超過一年
government procurement procedure. Negotiate retail agreement: From 1 indigenous product to 8, include products from Tenable, Comodo, CoSoSys, Trend Micro, CyCarrier, Softnext, SMR, and 4MOSAn. Team up with partner: Team up with CHT, tsti, ACSi, and local SI to conduct government agencies project together. Build up tailored services and solutions through customer requirements. Instrumental in 2018 revenue growth ; 4 times those of Presale and POC Interview with customers and assess their needs , then propose and present solution. Plan and conduct POC to demonstrate system and prove how proposed solution will be able to satisfy customer
全职 / 对远端工作有兴趣
15 年以上
NDU
・
computer science
曾任
Industrial Relationship Staff @Yayasan Kader Penerus Teknologi2022 ~ 现在
・
admin , warehouse staff, checker, packer,
兩個月內
industry or other agencies Collaborate with the Department of Manpower and Transmigration regarding services, information and distribution of workers AprilJuni 2022 Foreman Warehouse PT. Charoen Pokphand Indonesia Tbk - Food Division Carrying out Stock Taking Material Projects. Coordinate activities in 1 shift. Ensure that the goods taken match those ordered. Organize and maintain assets in the factory before they are ready for use. AgustusJanuari 2022 Stock Checker PT Bungasari Flour Mills Indonesia Inventory taking Product FIFO (First In First Out) Control Calculating packaged products Control product delivery to customers Carry out product mapping Assist in the
待业中
全职 / 对远端工作有兴趣
6 到 10 年
Bina Bangsa University
・
Manajemen Sumber Daya Manusia
Industrial engineering @RahkarAndishan Engineering Company2016 ~ 2018
・
Production Planning Manager
半年內
MayJuly 2018 establish the quality policy ensure quality objectives fit the strategic direction ensure QMS requirements are integrated into the organisation's business processes ensure resources needed for the QMS are available communicating the importance of the QMS requirements engaging, directing and supporting people to participate in the QMS ensure customer and legal requirements are met ensure that risks and opportunities are identified and addressed review the QMS at planned intervals Industrial engineering • RahkarAndishan Engineering Company SeptemberMay 2018 Evaluate current manufacturing practices and identify those needing improvement. Manage production schedules and coordinate services to maximize productivity. Enforce quality
全职
4 到 6 年
Mazandaran University of Science and Technology
・
industrial engineering-Logistics and Supply Chain 最轻量、快速的招募方案，数百家企业的选择
搜寻简历，主动联系求职者，提升招募效率。
- 浏览所有搜寻结果
- 每日可无限次数开启陌生对话
- 搜尋僅開放付費企業檢視的简历
- 检视使用者信箱 & 电话
搜寻技巧
1
Search a precise keyword combination
senior backend php
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
职场能力评价定义
专业技能
该领域中具备哪些专业能力（例如熟悉 SEO 操作，且会使用相关工具）。
问题解决能力
能洞察、分析问题，并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对，并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法，且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序，有效运用时间，准时完成工作内容。
团队合作能力
具有向心力与团队责任感，愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展，有效引领团队采取行动，达成共同目标。
超過一年
Service Desk Senior Analyst
HCL Technologies Ltd
・
2020 ~ 现在
专业背景
目前状态
就职中
求职阶段
专业
系统、网络管理员, QA、测试工程师, 技术客服工程师
产业
电脑网路, 互联网, 资讯服务
工作年资
2 到 4 年
管理经历
我有管理 5～10 人的经验
技能
语言能力
English
・
专业
Tamil
・
母语或双语
Hindi
・
中阶
求职偏好
希望获得的职位
预期工作模式
全职
期望的工作地点
Chennai, Tamil Nadu, India
远端工作意愿
对远端工作有兴趣
接案服务
否
学历
学校
P.B Engineering College
主修科系
Aeronautical Engineering
Abinaya Pandian
Service Desk Senior Analyst Contact Number : 8248722493
Email ID : [email protected]
Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
Work Experience
Service Desk Analyst • HCL Technologies Ltd
- Quickly and conscientiously handled incoming communication to the Service Desk, including phone calls and e-mail
- Documented thoroughly all incidents in Service Now. Relate, link, and assigned incidents to the appropriate teams and escalated systemic issues when needed.
- Installed, modified, and repaired hospital software.
- Managed Sentillion Vergence configuration for doctors and nurses hospital wide.
- Trained and working as a Knowledge Management and quality senior analyst Developing key knowledge - centered support process, including integration with incident management and problem management processes
- Managed site content ensures pages are organized and professional.
- Provided workflow capabilities that support the organization's mission and goals. Identified interdependencies between teams and work closely with peers to introduce new knowledge content development.
- Conducted and evaluated customer feedback surveys. Prepared detail-oriented management reports. Delivered feedback to agents.
- Provided customer feedback and internal compliance feedback to management Held a 10 months record of second place most resolved incidents.
October 2020 - Present
Technical Analyst • Goomo Orbit Corporate & Leisure Travels
- Adherence to process and procedures to maintain quality and professional requirements.
- Fluent written / spoken English plus at least one of the following additional languages: Tamil, Hindi.
- Solid experience of supporting an end user environment is an advantage.
- Strong teamwork and communication / information sharing.
- ITIL awareness.
January 2020 - April 2020
Technical Analyst • IGT Solutions PVT LTD
- Provided technical support to callers by researching and answering communications questions; resolving problems; providing resources.
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding clients through corrective steps; escalating problems to the second level; tracking the status of problems and solutions.
- Established service by walking callers through new installations and configurations.
- Improved caller capabilities by providing additional documentation; recommending training courses.
- Maintained help desk database by entering caller statistics, inquiries, and responses.
- Improved help desk results by recommending changes in information and processing.
- Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
September 2018 - January 2020
Education
2014 - 2018
P.B Engineering College
Aeronautical Engineering
2012 - 2014
Kalashetra Matriculation Higher Secondary School
Computer Science
2000 - 2012
Daniel Matriculation Higher Secondary School
Computer Science
Skills
Languages
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent Organisational Skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Patience
- Enthusiasm for continual learning
- Excel
- English — Professional
- Tamil — Native or Bilingual
- Hindi — Intermediate
Abinaya Pandian
Service Desk Senior Analyst Contact Number : 8248722493
Email ID : [email protected]
Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
Work Experience
Service Desk Analyst • HCL Technologies Ltd
- Quickly and conscientiously handled incoming communication to the Service Desk, including phone calls and e-mail
- Documented thoroughly all incidents in Service Now. Relate, link, and assigned incidents to the appropriate teams and escalated systemic issues when needed.
- Installed, modified, and repaired hospital software.
- Managed Sentillion Vergence configuration for doctors and nurses hospital wide.
- Trained and working as a Knowledge Management and quality senior analyst Developing key knowledge - centered support process, including integration with incident management and problem management processes
- Managed site content ensures pages are organized and professional.
- Provided workflow capabilities that support the organization's mission and goals. Identified interdependencies between teams and work closely with peers to introduce new knowledge content development.
- Conducted and evaluated customer feedback surveys. Prepared detail-oriented management reports. Delivered feedback to agents.
- Provided customer feedback and internal compliance feedback to management Held a 10 months record of second place most resolved incidents.
October 2020 - Present
Technical Analyst • Goomo Orbit Corporate & Leisure Travels
- Adherence to process and procedures to maintain quality and professional requirements.
- Fluent written / spoken English plus at least one of the following additional languages: Tamil, Hindi.
- Solid experience of supporting an end user environment is an advantage.
- Strong teamwork and communication / information sharing.
- ITIL awareness.
January 2020 - April 2020
Technical Analyst • IGT Solutions PVT LTD
- Provided technical support to callers by researching and answering communications questions; resolving problems; providing resources.
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding clients through corrective steps; escalating problems to the second level; tracking the status of problems and solutions.
- Established service by walking callers through new installations and configurations.
- Improved caller capabilities by providing additional documentation; recommending training courses.
- Maintained help desk database by entering caller statistics, inquiries, and responses.
- Improved help desk results by recommending changes in information and processing.
- Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
September 2018 - January 2020
Education
2014 - 2018
P.B Engineering College
Aeronautical Engineering
2012 - 2014
Kalashetra Matriculation Higher Secondary School
Computer Science
2000 - 2012
Daniel Matriculation Higher Secondary School
Computer Science
Skills
Languages
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent Organisational Skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Patience
- Enthusiasm for continual learning
- Excel
- English — Professional
- Tamil — Native or Bilingual
- Hindi — Intermediate