I have over 5 years of experience in the service industry.
I have assisted different departments with the development of new income ideas, which have increased the company's income.
In the past 3 years, I've improved my multitasking and time management skills.
My patience, passion and team player skills have helped me become a better service coordinator.
Although I enjoy a fast-paced environment, I always ensure my work meets company standards.
July 2021 - Present
Leading a team of 18 employees, including training new employees. Sending weekly reports to the managing director. Analyzing current work processes and advising on optimization. Answering incoming phone calls from the dispatch department and placing the orders on the correct route. Checking all financial invoices and sending these to clients and our financial department. Handling client complaints by telephone.
November 2017 - June 2021
Assisting customers in purchasing, servicing and repairing purchased items.
Coordination of service agreements made.
Managing and planning the weekly work schedule for 3 technicians.
Making monthly department income and progress reports.
June 2015 - August 2015
Keeping the store shelves clean, restocking the store shelves. Assisting customers when purchasing items. Handling in-store complaints.
August 2014 - August 2015
Sorting Purchase, Sales & Warehouse issue receipts. Archiving important incoming and outgoing documents. Answering incoming telephones from the sales department, possibly continuing telephone calls to the concerned departments. Taking orders and planning the right routes. Assisting the warehouse department with counting of bottles and packaging of caps to ship to the sales department.
2017 - 2022
2014 - 2017
Hobbies
I have over 5 years of experience in the service industry.
I have assisted different departments with the development of new income ideas, which have increased the company's income.
In the past 3 years, I've improved my multitasking and time management skills.
My patience, passion and team player skills have helped me become a better service coordinator.
Although I enjoy a fast-paced environment, I always ensure my work meets company standards.
July 2021 - Present
Leading a team of 18 employees, including training new employees. Sending weekly reports to the managing director. Analyzing current work processes and advising on optimization. Answering incoming phone calls from the dispatch department and placing the orders on the correct route. Checking all financial invoices and sending these to clients and our financial department. Handling client complaints by telephone.
November 2017 - June 2021
Assisting customers in purchasing, servicing and repairing purchased items.
Coordination of service agreements made.
Managing and planning the weekly work schedule for 3 technicians.
Making monthly department income and progress reports.
June 2015 - August 2015
Keeping the store shelves clean, restocking the store shelves. Assisting customers when purchasing items. Handling in-store complaints.
August 2014 - August 2015
Sorting Purchase, Sales & Warehouse issue receipts. Archiving important incoming and outgoing documents. Answering incoming telephones from the sales department, possibly continuing telephone calls to the concerned departments. Taking orders and planning the right routes. Assisting the warehouse department with counting of bottles and packaging of caps to ship to the sales department.
2017 - 2022
2014 - 2017
Hobbies