Experienced Operations Executive with a demonstrated history of working in the airlines/aviation industry. Skilled in Management, Human Resources, Flight Safety, and Education, Strong operations professional with a Master of Social Work - MSW focused on Human Resources Management, Administration, Public relations, and Services from the Shree Sankaracharya University of Sanskrit, Kalady.
Contact: [email protected] Mobile:+919567262880, +918547091020
May 2023 - Present
Coordinating Operations department to ensure on-time dispatch of flight catering. Coordinating with Airline staff and crew to ensure customer satisfaction. Enquiring and resolving employee and customer dissatisfactions to maintain company credibility and reputation. Maintaining proper SOPs and good contact with customer Airlines to avoid delays and good customer satisfaction. Coordinating end-to-end HR and Admin activities. Implemented Cost-cutting measures are being implemented, as well as resource planning·
September 2022 - February 2023
Coordinating client satisfaction activities for the company's UK Clients · Payroll Management of company employees · Transportation management · On-time dispatching and completion of data. Clearing all compliant tokens on time. Coordinating Admin functions.
July 2018 - September 2022
Inventory management and reconciliation for Network Catering·Catering Contract execution with Catering partner·In-flight sales and inventory management·Cost-cutting measures are being implemented, as well as resource planning·To improve ancillary income, assisted in implementing the Buy on Board System·Assistance for Tender and Catering contracts for Network Caterers and other allied activities related to the In-flight catering Section. Passenger Check-in. Stakeholder management · Vendor Management · Vendor Relations · Inventory Management · Inventory Planning · Human Resources (HR) · Operations Management · Training · Public Relations · Administration · Office Administration · Customer Relationship Management (CRM) Flight Dispatching · Investigation · Accident Investigation · Claim Investigation · Vigilance
January 2017 - June 2018
Customer Services. Flight Dispatch · Payroll Management ·Payroll · Dispatching · Flight Safety. Maintaining On time departure of flights in coordination with GHA and other stakeholders helping with flight handling.·Inventory management and reconciliation for Onboard Catering·Catering Contract execution with Caterers-flight sales and inventory management·Cost-cutting measures are being implemented, as well as resource planning·
August 2016 - January 2017
HR Operations · Administrative Assistance · Executive Administrative Assistance · Inventory Management · Inventory Planning · Vendor Managed Inventory · Human Resources (HR) · Administration · Office Administration · Recruiting · HR Management
2014 - 2016
2011 - 2014
2009 - 2011
Experienced Operations Executive with a demonstrated history of working in the airlines/aviation industry. Skilled in Management, Human Resources, Flight Safety, and Education, Strong operations professional with a Master of Social Work - MSW focused on Human Resources Management, Administration, Public relations, and Services from the Shree Sankaracharya University of Sanskrit, Kalady.
Contact: [email protected] Mobile:+919567262880, +918547091020
May 2023 - Present
Coordinating Operations department to ensure on-time dispatch of flight catering. Coordinating with Airline staff and crew to ensure customer satisfaction. Enquiring and resolving employee and customer dissatisfactions to maintain company credibility and reputation. Maintaining proper SOPs and good contact with customer Airlines to avoid delays and good customer satisfaction. Coordinating end-to-end HR and Admin activities. Implemented Cost-cutting measures are being implemented, as well as resource planning·
September 2022 - February 2023
Coordinating client satisfaction activities for the company's UK Clients · Payroll Management of company employees · Transportation management · On-time dispatching and completion of data. Clearing all compliant tokens on time. Coordinating Admin functions.
July 2018 - September 2022
Inventory management and reconciliation for Network Catering·Catering Contract execution with Catering partner·In-flight sales and inventory management·Cost-cutting measures are being implemented, as well as resource planning·To improve ancillary income, assisted in implementing the Buy on Board System·Assistance for Tender and Catering contracts for Network Caterers and other allied activities related to the In-flight catering Section. Passenger Check-in. Stakeholder management · Vendor Management · Vendor Relations · Inventory Management · Inventory Planning · Human Resources (HR) · Operations Management · Training · Public Relations · Administration · Office Administration · Customer Relationship Management (CRM) Flight Dispatching · Investigation · Accident Investigation · Claim Investigation · Vigilance
January 2017 - June 2018
Customer Services. Flight Dispatch · Payroll Management ·Payroll · Dispatching · Flight Safety. Maintaining On time departure of flights in coordination with GHA and other stakeholders helping with flight handling.·Inventory management and reconciliation for Onboard Catering·Catering Contract execution with Caterers-flight sales and inventory management·Cost-cutting measures are being implemented, as well as resource planning·
August 2016 - January 2017
HR Operations · Administrative Assistance · Executive Administrative Assistance · Inventory Management · Inventory Planning · Vendor Managed Inventory · Human Resources (HR) · Administration · Office Administration · Recruiting · HR Management
2014 - 2016
2011 - 2014
2009 - 2011