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4-6 years
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Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Customer Operation Specialist @AlfredCamera 阿福管家
2021 ~ 2023
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
Wei Chen Lin(Jason) 10 years experiences of product management & optic electrical knowledge background Be good at new product development , cross-section coordination, project management Product Manger City: Tainan,TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology
Avatar of 蔡永軒 ShaneTsai.
Avatar of 蔡永軒 ShaneTsai.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活動規劃與執行(含社群經營) 。 Assist in brand campaign
Word
ERP
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
環境教育與資源所
Avatar of the user.
Avatar of the user.
Operation & Marketing Director / US & SEA Region @17LIVE Inc.
2021 ~ Present
Marketing or Operation Manager / Director
Within one month
Marketing Communications
Marketing & PR
KOL Management
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Birmingham City University
Events and Exhibition Management
Avatar of 王中敬.
Avatar of 王中敬.
Pre-Sales @拼起科技(智影顧問)
2022 ~ Present
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Customer Relationship Management
Proposal and presentation skills
Strategic Planning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
Department of Mechanical Engineering
Avatar of the user.
Avatar of the user.
Past
Leader of APAC @FurniturePros Logistics Solutions Inc.
2022 ~ 2023
VP of Operations
Within one month
Communication
Management Team
Innovation Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
逢甲大學 Feng Chia University
科技管理研究所
Avatar of the user.
Avatar of the user.
Global Procurement Manager @HannStar Display
2020 ~ Present
國際採購、產品企劃、PM、國外業務
Within one month
Word
PowerPoint
Excel
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Ming Chuan University
English Language and Literature, General
Avatar of 榮祥宇.
Avatar of 榮祥宇.
Account Manger @台灣經濟新報文化事業股份有限公司
2019 ~ Present
Account/ Sales Assistant Manager, Business Development Associate, Project Management
Within one month
. Ltd. Project Management: ESG Sustainable Development Indicator Database Responsible for planning the schedule of ESG data, coordinating with various departments on the required time, and ensuring delivery to clients within six months. Consolidate necessary manpower and resource costs, analyzing them against final sales figures. Aggregate target customer groups, classify them by industry, and analyze distribution gaps. Transform project databases into standard items based on customized demands to increase customer sales. Analyze market competitors and product differentiation. The project's products officially launched in AprilBusiness Development : Achieve an annual revenue growth of over 10
Sales & Customer Service
Financial Analysis
Business Development
Employed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
台北市銘傳大學
Finance, undefined
Avatar of 何思慧.
Avatar of 何思慧.
UI Designer @OSP Taipei
2019 ~ Present
UI/UX 設計師
Within one month
到質得分析。 • 製作問卷調查來透過質的分析知道使用者的需求。 • 透過 Moqups 建⽴並制定使⽤者介⾯規範。 阿瘦行動POS專案 - 包含customer management system, Item management system, online and offline POS 系統模組. • 收集及規劃 來自市場第一線銷售人員和關係人的要求。 • 與IT團隊一起由使用者需求
HTML5
CSS3
Sketch
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Northeastern University
Digital Media
Avatar of 黃菩淨 Connie Huang.
Avatar of 黃菩淨 Connie Huang.
氣候變遷與永續發展諮詢服務 資深顧問 @勤業眾信風險管理諮詢股份有限公司
2021 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Internal Proposal Competition , Deloitte 03/2023~06/2023 Proposal approved Proposal planning: Focus on the FMCG industry, and taking the value chain as the core to expand the scope of industries involved in product manufacturing, identify relevant sustainable risks and further manage and prevent it. Skills Specialty Project Management Customer Relationship Management Stakeholder Engagement Sustainable Training PowerPoint Microsoft Office License & Language Internal verification of ISO14064 Greenhouse Gas Inventory TOEIC 740 JLPT N3 Eduation National Taiwan University of Science and Technology, Master of Business Administration, , 2017 ~ 2019 National Kaohsiung University of Science and Technology, Marine...
PowerPoint
Microsoft Office
word
Employed
Full-time / Interested in working remotely
4-6 years
國立台灣科技大學 National Taiwan University of Science and Technology
企業管理所

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
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Within one month
數據分析師
Logo of 二十五電訊股份有限公司.
二十五電訊股份有限公司
2019 ~ 2024
台灣台北市
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Product Manager, Data Analyst, Purchasing Manager
Fields of Employment
Electronics / Telecommunications
Work experience
4-6 years
Management
I've had experience in managing 1-5 people
Skills
word
excel
powerpoint
microsoft office
MySQL
Power BI
Languages
Chinese
Professional
English
Beginner
Job search preferences
Positions
使用者研究/產品管理/客戶服務
Job types
Full-time
Locations
台灣台北市
Remote
Interested in working remotely
Freelance
No
Educations
School
中國文化大學
Major
財務金融學系, 商業經營學系
Print

Alan Jian

Product Data Analyst 

 Taipei City, Taiwan 

Education

  • Graduated from National Keelung Commercial & Industrial Vocational Senior High School, Department of Commerce and Management.
  • Bachelor's degree in Finance from Chinese Culture University.

Work Experience

  1. Family Business

    • Assisted in the family-owned accounting firm, responsible for basic tasks such as keying in client invoices, handling cash, and analyzing financial statements.
    • Experienced in operating a digital marketplace, proficient in computerized office tasks.
  2. Telecommunications Industry

    • Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd.
    • Held positions as Warehouse Supervisor, Data Analyst, and Network Operations, specializing in analyzing product revenue performance, tracking product profitability, and providing decision-makers with data for informed decision-making.
  3. Japanese-Owned Warehouse

    • Served as the Quality Control Team Leader, overseeing procurement and distribution operations.
    • Led a team of up to 3 members to complete over 100 daily shipping tasks, emphasizing attention to detail to minimize customer complaints.
  4. Assistant Quality Management in the Technology Industry

    • Assisted in quality management in the technology sector, including supervising overseas suppliers, cost control, internal product quality testing, and formulating ISO internal testing specifications.
  5. Food Service Industry

    • Accumulated 5 years of experience in the food service industry, including roles in a chain restaurant.
    • Experienced in ingredient procurement, quality control, and selection of suppliers.
    • During military service, held responsibilities in ingredient procurement, transportation, supervising meal preparation, and creating balanced dietary menus.


Experience

Product Management • Twenty-Five Telecom Co., Ltd.
December 2019 - April 2024

-Telecom Product Management
-Planning Supplier Relationship Management
-Network Operations Center

Served as a Data Analyst - Achieved a 30% reduction in operational costs by phasing out underperforming products, implemented ERP to optimize manpower costs by 70%, and maintained an export product defect rate at 99.3%. Successfully negotiated advantageous pricing with suppliers, resulting in discounts of up to 75% off.

Additionally, acted as Network Operations - Responded promptly to ad-hoc network issues, minimizing the risk of customer complaints, and managed network resource and circuit scheduling.




Export Quality Management • Infinite Global Mobile Communications Co., Ltd.
April 2017 - October 2018

Managed imported equipment for functionality, identifying equipment defects, and inspecting and repairing them. 
Inventory control management Assisted in shipping goods to customers.


Previously served as Quality Control Team Leader in a Japanese-owned warehouse, with extensive experience in procurement and distribution. Led a team of up to 3 members to complete over 100 daily shipping tasks. Attention to detail was crucial in this role to minimize customer complaints.


Quality Management Tester/Assistant • Verifone, Inc. 

October 2014 - October 2015

Responsibilities included supervising the production and assembly of raw materials by overseas vendors, cost control, internal product quality testing, and formulating ISO internal testing specifications, gaining practical experience.

Participated in the development and research stages of internal quality testing (based on ISO 29119), establishing internal testing standard processes for the Asia-Pacific region.

Negotiated the procurement of testing equipment and devices from overseas suppliers.

Facilitated partnerships with long-term testing companies.

Education 


Chinese Culture University

  • Department of Finance and Banking
  • Department of Business Administration

2011 - 2015

National Keelung Commercial & Industrial Vocational Senior High School

  • Department of Business Administration

2008 - 2011

Skills 

   word      excel      powerpoint      microsoft office      MySQL      Power BI   

Languages 

   Chinese — Professional       English — Beginner    

Resume
Profile

Alan Jian

Product Data Analyst 

 Taipei City, Taiwan 

Education

  • Graduated from National Keelung Commercial & Industrial Vocational Senior High School, Department of Commerce and Management.
  • Bachelor's degree in Finance from Chinese Culture University.

Work Experience

  1. Family Business

    • Assisted in the family-owned accounting firm, responsible for basic tasks such as keying in client invoices, handling cash, and analyzing financial statements.
    • Experienced in operating a digital marketplace, proficient in computerized office tasks.
  2. Telecommunications Industry

    • Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd.
    • Held positions as Warehouse Supervisor, Data Analyst, and Network Operations, specializing in analyzing product revenue performance, tracking product profitability, and providing decision-makers with data for informed decision-making.
  3. Japanese-Owned Warehouse

    • Served as the Quality Control Team Leader, overseeing procurement and distribution operations.
    • Led a team of up to 3 members to complete over 100 daily shipping tasks, emphasizing attention to detail to minimize customer complaints.
  4. Assistant Quality Management in the Technology Industry

    • Assisted in quality management in the technology sector, including supervising overseas suppliers, cost control, internal product quality testing, and formulating ISO internal testing specifications.
  5. Food Service Industry

    • Accumulated 5 years of experience in the food service industry, including roles in a chain restaurant.
    • Experienced in ingredient procurement, quality control, and selection of suppliers.
    • During military service, held responsibilities in ingredient procurement, transportation, supervising meal preparation, and creating balanced dietary menus.


Experience

Product Management • Twenty-Five Telecom Co., Ltd.
December 2019 - April 2024

-Telecom Product Management
-Planning Supplier Relationship Management
-Network Operations Center

Served as a Data Analyst - Achieved a 30% reduction in operational costs by phasing out underperforming products, implemented ERP to optimize manpower costs by 70%, and maintained an export product defect rate at 99.3%. Successfully negotiated advantageous pricing with suppliers, resulting in discounts of up to 75% off.

Additionally, acted as Network Operations - Responded promptly to ad-hoc network issues, minimizing the risk of customer complaints, and managed network resource and circuit scheduling.




Export Quality Management • Infinite Global Mobile Communications Co., Ltd.
April 2017 - October 2018

Managed imported equipment for functionality, identifying equipment defects, and inspecting and repairing them. 
Inventory control management Assisted in shipping goods to customers.


Previously served as Quality Control Team Leader in a Japanese-owned warehouse, with extensive experience in procurement and distribution. Led a team of up to 3 members to complete over 100 daily shipping tasks. Attention to detail was crucial in this role to minimize customer complaints.


Quality Management Tester/Assistant • Verifone, Inc. 

October 2014 - October 2015

Responsibilities included supervising the production and assembly of raw materials by overseas vendors, cost control, internal product quality testing, and formulating ISO internal testing specifications, gaining practical experience.

Participated in the development and research stages of internal quality testing (based on ISO 29119), establishing internal testing standard processes for the Asia-Pacific region.

Negotiated the procurement of testing equipment and devices from overseas suppliers.

Facilitated partnerships with long-term testing companies.

Education 


Chinese Culture University

  • Department of Finance and Banking
  • Department of Business Administration

2011 - 2015

National Keelung Commercial & Industrial Vocational Senior High School

  • Department of Business Administration

2008 - 2011

Skills 

   word      excel      powerpoint      microsoft office      MySQL      Power BI   

Languages 

   Chinese — Professional       English — Beginner