September 2021 - Present

Office/Warehouse Manager

MELT FIT ACTIVE 

-Manage daily order flow for athleisure brand recognized as "Oprah's Favorite Things" for 2021.
-Manage Daily Return/Exchange Reports, Auditing and inventory
-Handle customer inquiries and escalations
-Maintaining documentation and keeping accurate records of warehouse activities.
-Oversee receiving, warehousing, and distribution operations.
-Provide IT support for internet connectivity, Shopify, Google Workspace, Amazon Seller Central and other firm wide applications
-Assist CEO with social media posts, stories and reels via Instagram & Facebook as well as social media engagement initiatives
-Assist with design creation for brand
-Special event, marketing and project coordination

February 2020 - August 2021

Sr. Vendor Resolution Specialist

ROCKET MORTGAGE

-Create and maintain relationships with vendors for on-time delivery, reliable status response and geographic coverage
-Interact with account executives, underwriters and client care specialists to provide updates and status of loan condition fulfillment.
-Verify current and previous client employment & Homeowners insurance
-Research online records for property location information

October 2012 - August 2019

Global IT Mobility Coordinator

GENERAL MOTORS 

-Managed GM liable lines of service with ATT/Verizon/Sprint in North America, Brazil and China
- Daily Mobility Reports, Tableau Report Auditing
-Act as a liaison between the user and wireless providers
-Work closely with teams such as Recruiting, Finance, and Legal to implement workflows and ensure operational efficiency.
-Initiate outbound contacts to confirm resolutions for pre-existing software issues.
Provide IT support for internet connectivity, Lotus Notes, Blackberry and other firm wide applications
-Project coordination for GM Cost Saving (project managed resulting in 3.5M distribution to GM Telecom)
-Manage Microsoft Azure for company device related maintenance