I love being a part of a team, but i tend to be a leader because it is more challenging personally and professionally. People might say that i am a strong team player who recognizes that you often need to put aside personal gain in order to help the entire organization excel.
Oktober 2020 - Present
Support Telesales Officer (TSO) and monitor the quality of phone call such as recordings, handling objections and communication
Aware about every promo that company provide every month
Leads and guiding sales team about product knowledge
Provide motivation to representatives through individual contact, goal setting, set a meeting (weekly or monthly) or briefing (daily)
Make sure all TSO (sales) meet their target by monitoring, coaching and training them properly
Review every month for under-perform TSO and help them to grow
Help the operations team so that every customer will be handle according to SOP
Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
Maret 2017 - September 2020
Supervise daily operational activities for Car Insurance Telesales Division, encourage and guide my team to meet daily, weekly and monthly target. Motivates and Develops low performance telesales in one-on-one communications to help them grow better as sales.
Help solving major and minor problem regarding Car Insurance matters, also make a special team and call them "The Striker"
Oktober 2015 - Februari 2017
Not only supervise Insurance Telesales and motivates them to meet the target but also have to meet my own target.
2000 - 2003
1997 - 2000
1991 - 1997
Product Knowledge Communication Goal Setting Forecasting Motivation Team Player Encourage Coaching Operational Activities Handling Objections Creative Knowledgeable Critical Thinking
English — Fluent
I love being a part of a team, but i tend to be a leader because it is more challenging personally and professionally. People might say that i am a strong team player who recognizes that you often need to put aside personal gain in order to help the entire organization excel.
Oktober 2020 - Present
Support Telesales Officer (TSO) and monitor the quality of phone call such as recordings, handling objections and communication
Aware about every promo that company provide every month
Leads and guiding sales team about product knowledge
Provide motivation to representatives through individual contact, goal setting, set a meeting (weekly or monthly) or briefing (daily)
Make sure all TSO (sales) meet their target by monitoring, coaching and training them properly
Review every month for under-perform TSO and help them to grow
Help the operations team so that every customer will be handle according to SOP
Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
Maret 2017 - September 2020
Supervise daily operational activities for Car Insurance Telesales Division, encourage and guide my team to meet daily, weekly and monthly target. Motivates and Develops low performance telesales in one-on-one communications to help them grow better as sales.
Help solving major and minor problem regarding Car Insurance matters, also make a special team and call them "The Striker"
Oktober 2015 - Februari 2017
Not only supervise Insurance Telesales and motivates them to meet the target but also have to meet my own target.
2000 - 2003
1997 - 2000
1991 - 1997
Product Knowledge Communication Goal Setting Forecasting Motivation Team Player Encourage Coaching Operational Activities Handling Objections Creative Knowledgeable Critical Thinking
English — Fluent