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CakeResume Talent Search

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Indraprasta PGRI University
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Universitas Indraprasta PGRI
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Excel
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Beaches Bar & Grill (Australia)
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8818比薩屋
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Avatar of Andiyansah.
Active
Avatar of Andiyansah.
Active
Andiyansah
Past
Team Leader @PT. CONCENTRIX SERVICE INDONESIA
・
2019 ~ 2023
Administrasi
Within one month
Non Critical Error, dipercaya sampai akhir DesemberPengalaman Organisasi HRD FYP Media District Jakarta FebruaryUntil now Jakarta, Indonesia Bertanggung jawab dalam penyaringan pengurus serta pemberdayaan sumber daya manusia. M emiliki peran untuk harmonisasi antar staff pengurus, mengusahakan harmonisasi antar pengurus, m enyusun program kerja pengembangan Sumber Daya Manusia, m enyusun Standard Operating Procedure (SOP) dan tata tertib panitia, m emberikan apresiasi terhadap kinerja dari panitia baik individu atau divisi, m emberikan sanksi apabila terjadi pelanggaran tata tertib dan menyusun program kerja untuk pengembangan SDM Pendidikan SMA N 60 Jakarta IPS (Ilmu Pengetahuan Sosial) Average Transkrip Nilai Ujian Nasional Tertulis 8
Word
PowerPoint
Excel
Unemployed
・
Ready to interview
Interested in working remotely
6-10 years
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Md Danish Nasir Shaikh
Quality Team Leader @CreditEnable
・
2023 ~ Present
Assistant Manager Training and Quality
Within two months
hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends
Word
Excel
PowerPoint
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Avatar of Tom Luo.
Avatar of Tom Luo.
Tom Luo
Past
Freelance Designer @Nontough Studio
・
2007 ~ Present
UI/UX Designer
Within one month
站 APP Role : UI/UX Designer 京站 qsquare APP Role : UI/UX Designer 雜誌插畫 (CHOC) Role : Illustrator Work Experience UI/UX Design Team Leader • Inno Technology AugustPresent 【 Team Leader 】 ◼︎ Design workflow for product development, ensuring project will complete on schedule ◼︎ Design Standard Operating Procedures for the team ◼︎ Actively communicating with departments inside and out, ensuring information and goal are up to date and alined ◼︎ Setting goals for team members future roadmap, individually assisting them accomplish their goals ◼︎ Team building : guiding with Team Core Building, Design Workshop and Long
Illustrator
Photoshop
sketch
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
致理科技大學
・
應用外語系
Avatar of the user.
Avatar of the user.
Available for paid companies
Senior Software Engineer @FIH Moblie LTD.
・
2019 ~ Present
Android Developer
Within one month
C
C++
Optical Character Recognition
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Chung Cheng University
・
Computer Science & Information Engineering
Avatar of the user.
Avatar of the user.
Available for paid companies
Operation Supervisor & Medical Technologist @Japan Medical Center (My Sheba)
・
2020 ~ Present
Medical Technoligist
Within two months
Word
PowerPoint
Excel
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
6-10 years
SAIC Institute of Medical Technology
・
Laboratory Medicine
Avatar of the user.
Avatar of the user.
Available for paid companies
Leader QC @PT. Oneject Indonesia
・
2021 ~ Present
Senior Associate-Quality Control
Within one month
Endurance
Adaptable
Chemistry
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Universitas Mercu Buana
・
Bachelor's degree , Industrial Engineering
Avatar of Elavarasan Raja.
Avatar of Elavarasan Raja.
Elavarasan Raja
Infrastructure Service Management @eteam infoservice pvt Ltd
・
2022 ~ Present
IT Infrastructure
Within one month
. Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements. Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process. Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives. Major Incident Manager | JulJan 2024 eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.) Provided major incident management support
Presentation
Leadership
Transition Management
Employed
Full-time / Interested in working remotely
6-10 years
Saveetha University
・
B.Tech., - Information Technology
Avatar of 洪辰豪.
Avatar of 洪辰豪.
洪辰豪
Site Reliability Engineer @Skyline
・
2018 ~ Present
SRE /DevOp engineer
Within one month
VPC peering , Firewall , CloudNat Database Mysql CloudSql Mongo Redis Kafka RabbitMQ Certificate CKA AWS- Solutions Architect –Associate ACTIVITIES EXPERIENCE Pineapple 2023/10 - Now Role : SRE Engineer Environment : AWS、GCP、Azure、Jenkins、EFK、python、nginx 、 I specialize in Python development, leveraging my skills to create chat bots aimed at streamlining Standard Operating Procedure (SOP) tasks for operations and maintenance personnel. My expertise lies in crafting efficient solutions that enhance workflow and ease operational processes Responsible for implementing Jenkins Job Continuous Integration and Continuous Deployment (CICD) pipelines, enabling daily automated deployments to mitigate human errors Revamped Elasticsearch index configuration, consolidating
.NET Core
Jenkins CI
Docker
Employed
Full-time / Interested in working remotely
4-6 years
NTUST
・
Mechanical Engineering
Avatar of Jemmy PrimaTasti.
Avatar of Jemmy PrimaTasti.
Jemmy PrimaTasti
Head of Logistics @PT BIOMASA JAYA ABADI
・
2020 ~ Present
Procurement Specialist
Within six months
assets comply with relevant regulations and Health, Safety, and Environmental (HSE) standards. 18 FebruaryMay 2012 Job Title • Procurement Specialist (Contractor Professional Skill) Responsible for the purchase of goods according to project needs based on user requirements and in accordance with the specified lead time. Managing the entire ordering process for all Vico Indonesia, starting from Request for Quotation (RFQ), Purchase Order (PO) creation, approval, through to the release of POs to suppliers. Implementing procurement standards in accordance with Vico Indonesian of Procurement Standard Operating Procedures (SOP) and Vico Indonesian Procurement policies. This includes ...
Word
Excel
visio
Employed
Full-time / Not interested in working remotely
6-10 years
University Technology of Surabaya
・
Law
Avatar of VIJETA PRABHU.
Avatar of VIJETA PRABHU.
VIJETA PRABHU
Senior Loan Documentation Processor @Wells Fargo India & Philippines
・
2018 ~ Present
Within one year
training employees on the same. Handled EGS production mailbox to answer clarifications and requests from Underwriters, Processors and Closers. Handling ALFRESCO Mailbox for the site and ensuring that all the requests have been responded to within the timeline with appropriate solutions. Side by side on process to other LOBs. Reviewed Standard Operating Procedure to build the gaps in the process. 100% adherence to OSAC and nil security incidents. Assisted Non-BAU's to come up in the learning curve. Mentored FTE's by having a refresher session on the procedure...
CORE
Netronline
Microsoft Office
Employed
6-10 years

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Avatar of Andiyansah.
Andiyansah
Team Leader at GOJEK
Logo of PT. CONCENTRIX SERVICE INDONESIA.
PT. CONCENTRIX SERVICE INDONESIA
・
2019 ~ 2023
Jakarta, Indonesia
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Manager, Customer Service / Support, Content Creator
Fields of Employment
Information Services
Work experience
6-10 years
Management
I've had experience in managing 15+ people
Skills
Word
PowerPoint
Excel
Google Drive
Microsoft Office
Languages
English
・
Intermediate
Indonesian
・
Native or Bilingual
Job search preferences
Positions
Administrasi
Job types
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Major
Print

Andiyansah

Experience service specialist with a demonstrated history of working in the internet industry as a Team Leader. Become a Trainer Team Supervisor at a transportation apps services company. Often help a company in making promote videos as direct, cameraman and editing videos.

  Jakarta, Indonesia     Andi Andiyansah

  0895703108280    ✉️ [email protected]

Pengalaman Kerja

Team Leader Customer Service 

PT. Gojek Indonesia

Desember 2014 - September 2019
Jakarta, Indonesia

Bekerja di PT. Gojek Indonesia sejak tahun 2014 berawal dari agent Call Center dan diangkat menjadi Team Leader pada tahun 2015 bulan Maret untuk memimpin sebuah tim yang terdiri dari 20 orang agent, memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error. Memastikan agent bekerja dengan baik sesuai SOP perusahaan.

Pengalaman Kerja

Team Leader Customer Service 

PT. Concentrix Indonesia 

September 2019 -  Desember 2023
Jakarta, Indonesia 

Pada tanggal 19 September 2019 PT Gojek Indonesia mengalihkan sebagian besar karyawannya pada BPO yaitu PT Concentrix Indonesia. Disini saya masih bekerja dibawah perusahaan gojek dan masih menjadi Team Leader Customer Service yang memimpin sebuah tim member sebanyak 20 orang agent, tugas disini juga masih sama seperti pada perusahaan sebelumnya yaitu memastikan agent bekerja dengan baik sesuai SOP perusahaan, harus memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error, dipercaya sampai akhir Desember 2023.

Pengalaman Organisasi



HRD FYP Media District Jakarta

February 2024 - Until now
Jakarta, Indonesia

Bertanggung jawab dalam penyaringan pengurus serta pemberdayaan sumber daya manusia. Memiliki peran untuk harmonisasi antar staff pengurus, mengusahakan harmonisasi antar pengurus, menyusun program kerja pengembangan Sumber Daya Manusia, menyusun Standard Operating Procedure (SOP) dan tata tertib panitia, memberikan apresiasi terhadap kinerja dari panitia baik individu atau divisi, memberikan sanksi apabila terjadi pelanggaran tata tertib dan menyusun program kerja untuk pengembangan SDM

Pendidikan

SMA N 60 Jakarta

IPS (Ilmu Pengetahuan Sosial)

Average Transkrip Nilai Ujian Nasional Tertulis 8,4

Average Transkrip Nilai Ujian Sekolah Tertulis 6,5 

Average Transkrip Nilai Ujian Praktik 7,4

2004 - 2007

Skill

  Microsoft Word

  PowerPoint

  Microsoft Excel

  Google Drive

  Microsoft Office

Canva Editing video/logo

Capcut Editing video

Picsart Editing foto/logo

Leadership

Achievement of Target

Languages

  • English — Intermediate
  • Indonesian — Native

Content Creator Youtube

Berbagi pengalaman tentang kehidupan sehari-hari bocah-bocah Rawamangun dalam bentuk cerita video dan dikemas dengan konsep lucu dan menggemaskan.


Resume
Profile
Print

Andiyansah

Experience service specialist with a demonstrated history of working in the internet industry as a Team Leader. Become a Trainer Team Supervisor at a transportation apps services company. Often help a company in making promote videos as direct, cameraman and editing videos.

  Jakarta, Indonesia     Andi Andiyansah

  0895703108280    ✉️ [email protected]

Pengalaman Kerja

Team Leader Customer Service 

PT. Gojek Indonesia

Desember 2014 - September 2019
Jakarta, Indonesia

Bekerja di PT. Gojek Indonesia sejak tahun 2014 berawal dari agent Call Center dan diangkat menjadi Team Leader pada tahun 2015 bulan Maret untuk memimpin sebuah tim yang terdiri dari 20 orang agent, memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error. Memastikan agent bekerja dengan baik sesuai SOP perusahaan.

Pengalaman Kerja

Team Leader Customer Service 

PT. Concentrix Indonesia 

September 2019 -  Desember 2023
Jakarta, Indonesia 

Pada tanggal 19 September 2019 PT Gojek Indonesia mengalihkan sebagian besar karyawannya pada BPO yaitu PT Concentrix Indonesia. Disini saya masih bekerja dibawah perusahaan gojek dan masih menjadi Team Leader Customer Service yang memimpin sebuah tim member sebanyak 20 orang agent, tugas disini juga masih sama seperti pada perusahaan sebelumnya yaitu memastikan agent bekerja dengan baik sesuai SOP perusahaan, harus memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error, dipercaya sampai akhir Desember 2023.

Pengalaman Organisasi



HRD FYP Media District Jakarta

February 2024 - Until now
Jakarta, Indonesia

Bertanggung jawab dalam penyaringan pengurus serta pemberdayaan sumber daya manusia. Memiliki peran untuk harmonisasi antar staff pengurus, mengusahakan harmonisasi antar pengurus, menyusun program kerja pengembangan Sumber Daya Manusia, menyusun Standard Operating Procedure (SOP) dan tata tertib panitia, memberikan apresiasi terhadap kinerja dari panitia baik individu atau divisi, memberikan sanksi apabila terjadi pelanggaran tata tertib dan menyusun program kerja untuk pengembangan SDM

Pendidikan

SMA N 60 Jakarta

IPS (Ilmu Pengetahuan Sosial)

Average Transkrip Nilai Ujian Nasional Tertulis 8,4

Average Transkrip Nilai Ujian Sekolah Tertulis 6,5 

Average Transkrip Nilai Ujian Praktik 7,4

2004 - 2007

Skill

  Microsoft Word

  PowerPoint

  Microsoft Excel

  Google Drive

  Microsoft Office

Canva Editing video/logo

Capcut Editing video

Picsart Editing foto/logo

Leadership

Achievement of Target

Languages

  • English — Intermediate
  • Indonesian — Native

Content Creator Youtube

Berbagi pengalaman tentang kehidupan sehari-hari bocah-bocah Rawamangun dalam bentuk cerita video dan dikemas dengan konsep lucu dan menggemaskan.