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Definition of Reputation Credits
Ashish roy
To hold a career in a growing organization where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization's goals and climbing the career ladder through continuous learning and commitment.
Kalimpong, West Bengal 734301, India
Contact No:
+974 33783265/ +917042949982
Email: [email protected]
Work Experience
Customer services Agent
Qatar Airways
April 2022 - Present
Doha, Qatar
Attending to passengers and processing passenger's travel documents and baggage at the check-in counters, arrivals and departure areas of Doha International Airport following high 5 star standards
Crew member
Pizza Hut
August 2019 - February 2021
Muscat, Oman
Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Food and Beverage Associate
The Park Hotel
January 2018 - May 2019
Chennai, India
Ensuring that all guests are served to the 5 star hotel standards in all respects in room dining/Restaurant/ bar/ lounge areas.
. HIGHLIGHTS
Assist in creating a warm and welcoming environment for our guests.
Ensure that guests are seated and provided with menus promptly.
Ensure that all guests’ requests and queries are responded to promptly and effectively and exceptional service is delivered to guests at all times.
Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations, ensuring an exceptional level of service is maintained at all times.
Set up, clear and prompt service tables after use to ensure that guests can be seated in a timely manner.
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
Ensure that all the front of the house and guest areas are well maintained at all times.
Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.
Education
Gyanshree Institute Of Information Technology
Diploma In Computer Application
2019
Generation, IL&FS, Kalimpong
Certificate course in Hotel Management
2017 - 2018
ISC, Rockvale Academy
Class XII IN HUMANITIES STREAM WITH 70%
2014 - 2016
ICSE, Springdale Academy
Class X IN SCIENCE STREAM WITH 60%
2011 - 2014
Skills
- Customer Service
- Positive Attitude
- Multitasking
- Problem Solving
- Time Management
- Standard Operating Procedure
- Fast-Paced Environment
- Food and Beverage
- Customer Service
- Highly Skilled
- Team leadership
- Team management
Languages
- English — Professional
- Hindi — Fluent
- Nepali — Native
- Arabic — Beginner
Personal Details
- Date of Birth — 10/01/1998
- Gender — Male
- Hobbies —Singing and playing Guitar
- Nationality — Indian
- Passport Number — R5852220
Ashish roy
To hold a career in a growing organization where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization's goals and climbing the career ladder through continuous learning and commitment.
Kalimpong, West Bengal 734301, India
Contact No:
+974 33783265/ +917042949982
Email: [email protected]
Work Experience
Customer services Agent
Qatar Airways
April 2022 - Present
Doha, Qatar
Attending to passengers and processing passenger's travel documents and baggage at the check-in counters, arrivals and departure areas of Doha International Airport following high 5 star standards
Crew member
Pizza Hut
August 2019 - February 2021
Muscat, Oman
Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Food and Beverage Associate
The Park Hotel
January 2018 - May 2019
Chennai, India
Ensuring that all guests are served to the 5 star hotel standards in all respects in room dining/Restaurant/ bar/ lounge areas.
. HIGHLIGHTS
Assist in creating a warm and welcoming environment for our guests.
Ensure that guests are seated and provided with menus promptly.
Ensure that all guests’ requests and queries are responded to promptly and effectively and exceptional service is delivered to guests at all times.
Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations, ensuring an exceptional level of service is maintained at all times.
Set up, clear and prompt service tables after use to ensure that guests can be seated in a timely manner.
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
Ensure that all the front of the house and guest areas are well maintained at all times.
Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.
Education
Gyanshree Institute Of Information Technology
Diploma In Computer Application
2019
Generation, IL&FS, Kalimpong
Certificate course in Hotel Management
2017 - 2018
ISC, Rockvale Academy
Class XII IN HUMANITIES STREAM WITH 70%
2014 - 2016
ICSE, Springdale Academy
Class X IN SCIENCE STREAM WITH 60%
2011 - 2014
Skills
- Customer Service
- Positive Attitude
- Multitasking
- Problem Solving
- Time Management
- Standard Operating Procedure
- Fast-Paced Environment
- Food and Beverage
- Customer Service
- Highly Skilled
- Team leadership
- Team management
Languages
- English — Professional
- Hindi — Fluent
- Nepali — Native
- Arabic — Beginner
Personal Details
- Date of Birth — 10/01/1998
- Gender — Male
- Hobbies —Singing and playing Guitar
- Nationality — Indian
- Passport Number — R5852220