Product Manager  •  Shoalter Technologies

January 2022 - March 2023 ( 1.2 years)

Shoalter is a member of the HKTVmall group, responsible for building e-commerce services for merchants from different platforms. As the first PM in Shoalter Taiwan, what I do is to build the workflow, as well as design and drive the development of new products on time and with quality.

- Product Owner of the main e-commerce managing system

    - New Function from 0 to 1 (60%) / Existing Function Revamp & Enhancement (40%) 

    - Review product scope and feature design

    - Structure design for multi-platform users, successfully accommodate another platform 

    - Roadmap planning and execution

- Project Management Lead

    - Build PM internal workflow (Spec format and documents) and workflow with UIUX, Engineer and QA, improving around 50% of project execution efficiency 

    - Review all project schedules and foresee risks, reducing 60% of project delay

    - Arrange and allocate resources with other teams by prioritizing and integrating all projects , saving around 30% of development resources

Product Manager  •  AVerMedia Technologies, Inc

March 2020 - October 2021 ( 1.5 years)

AVerMedia provides gaming/ streaming/ video conferencing related products for customers.   We develop both hardware and software products to fulfill the entire needs of our customers.  What I do is to drive the new product line - personal video collaboration, to extend our business, and also be responsible for developing software products.

- Software products

      - Live Streaming App ( iOS/Android): brings 20% of active users

      - PC based portal: a portal of all products for hardware & software integration and management

- Hardware products 

      - Speakerphones: 3 generations; the first generation contributes 15% sales in the Taiwan market

      - Educational wireless microphone: help win 30% more government tender cases

      - Docking station: 2 products; contribute 10% sales in the global market

Customer Success Manager  •  Umbo Computer Vision

August 2019 - March 2020  ( 8 months)

Umbo CV is a start-up that provides video surveillance system with better accuracy in detecting unknown intrusions. I helped customers grow their business with Umbo solutions and also helped to coordinate resources and priority to upgrade our products.

Customer Success: maintain and deepen the relationship with key accounts, contributing 25% of the revenue in 2020.

Product Planning: Coordinate with R&D, UI/UX, Marketing and other departments to plan and develop new functions according to customer needs and company strategy.

Business Development: Responsible for the Taiwan area and working with key accounts to develop more opportunities.