to strategic decision-making. Facilitated audits, collaborating with external auditors for smooth processes. Ensured tax compliance, optimizing financial efficiency through process improvements. Education Master of Business Administration Chandigarh University, Gharuna, Mohali, Punjab, India Specialization in Finance and Marketing,Bachelor in Commerce PU- Sri Guru Gobind Singh College, Sec-26 Chandigarh, India Specialization in General Business,Skills Sales Techniques (Upselling, Cross-selling, Closing) | | Data Analytics Inventory Management | Customer Service Multilingual Proficiency (English, Hindi, Punjabi) Time Management | Cash Handling Tech-savvy | Retail sales | Market Research Microsoft Office (Word, Excel, PowerPoint) Strategic Planning | Sales Target Management Languages Hindi English Punjabi

Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star Performer in the Annual Business reviewFebruaryPresent Regional Key Account Manager SaaS - West India Work Store Limited * Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the

relevant regulations and documentation requirements. Relationship Officer • PT PKSS (BRI Group) SeptemberJanuary 2018 Develop and nurture relationships with existing clients, understanding their needs, preferences, and objectives. Act as the primary point of contact for client inquiries, providing timely and accurate responses to their questions and concerns. Proactively reach out to clients to ensure their satisfaction with our products or services, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, including sales, customer service, and product development, to address client needs and resolve issues effectively. Maintain accurate records of client...

service Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases I gained in-depth knowledge of the company's product to provide reliable and trusted assistance to customers daily, helping them make informed decisions with purchases. Exceeding daily sales goals with cross-selling and upselling techniques. Providing exceptional customer service JuneAugust 2009 Store Manager Susie's Deals Assign employees to specific duties to best suit the needs of the store. Assist employees with cash register during busy shifts. Control costs by effectively negotiating with all vendors. Closing

Shelley Lee Prioritized Skills and Achievements Team Restructuring : Reorganized a 3-layer hierarchy in customer success teams, improving overall efficiency by 58%. Leadership & Training : Designed an "MVP" career program and promoted 4 agents to Subject Matter Experts within 2 quarters. Revenue Growth : Increased upselling revenues by 22% within 2 months through targeted marketing strategies. Customer Service : Reduced average handle time (AHT) from 87 to 17 minutes and improved time to first response (TTFR) KPIs. Cross-functional collaboration : Worked across departments to implement customer service-related programs and address complex issues. Data Analysis : Utilized SQL data

Corp./NCCU/Docomo Digital/SKPOS/AROMASE etc. Managed over 50 accounts in various industries. Over 92% long-term customers renewal rate inGoogle/FB/Yahoo/Line/Criteo/Yandex ads manager Boosted key account customer satisfaction resulting in 5.upselling annual budget by 30% Enquiries increased by 15% on second month (the client for students enrollment) Collaborated with cross-functional teams to offer better requirements gathering 想上廣告, Account manager, Sep 2016 ~ Dec 2017 primary clients: Rakuten kobo/Formosa eyewear/ Caco/Suntory TW/

programmatic analytical apps, including HTML, JavaScript, SQL, Python, Flask. Systematically envision digital performance and inventory opportunity. .Create an analytical pipeline to visualize data from Google Analytics API, internal MySQL, Salesforce SOQL to actionable digital strategy, marketing performance, using SQL, Python, R, and Tableau .Thrive in a cross-functional team to improve the 5% retention rate by consolidating patterns on pricing, promotions, and products fromclients' digital campaign data. .Streamline analyzing process fordealers, OEM, large group customers' attribution, ROI, Velocity reports including 30+ critical digital marketing index such as New%, Goals, Events, Engagements. .