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4-6 years
6-10 years
10-15 years
More than 15 years
United States
Assistant Account Manager @KKTV2022 ~ Present
・
數據分析、行銷研究、營運管理
Within one month
the BPM system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北藝術大學
・
藝術跨域研究所
Open to opportunities
Full-time / Not interested in working remotely
6-10 years
California State University, Fullerton
・
Communications
Past
Customer Success: Strategic Accounts and Escalations @Zendesk2022 ~ 2023
・
Strategic Customer Success
Within six months
Todd Jacobsen 7 S Pond St, Newbury, MA, [email protected] https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations
Unemployed
Full-time / Interested in working remotely
More than 15 years
MIT Sloan Executive Education
・
Mastering Design Thinking
Offline
Offline
Independent Salesforce Consultant @Bill Greenhaw Consulting
Salesforce Consultant/Architect
More than one year
and data management. He has a successful track record in strategic leadership of high-profile development projects and seamlessly automating business processes. Adept at evaluating CRM implementations and design to determine whether requirements are effectively met. Comprehensive knowledge in data migration, SMB, public sector, business processes and optimization. Productively collaborates and spearheads initiatives in complex, deadline driven environments. Experience Independent Salesforce Consultant, JunPresent Worked with local Sacramento businesses to optimize their existing Salesforce implementation Performed ongoing data migrations, with emphasis around clean data and de-duplication Created complex automations using Salesforce Flow and Process Builder
Full-time / Interested in working remotely
More than 15 years
Principal @Mine Solutions LLC2016 ~ Present
・
Within one year
B lending • Technology and cloud services • Knowledge management and management consulting firms • Private Equity Firms Consulting engagements and business project initiatives spanning from a week to months providing services in the following areas: • Business and partnership development- including the design and implementation of new solutions, products, and services • Operations Management- process and cost optimization and the implementation of business solutions • Financial reporting, accounting and controls, budgeting, planning and analysis • Strategic planning and business strategy development • Consumer facing eCommerce business solutions • Due diligence for investments and business acquisitions. Senior Vice President, Business Operations and Optimization • ADT LLC JanuaryJanuary 2016 Oversaw
Full-time
6-10 years
Past
Technical Process Engineering Manager @Iranian Gas Engineering and Development Company -NIGC2007 ~ 2022
・
process /project engineer/management
Within one month
Unemployed
Full-time / Interested in working remotely
More than 15 years
University of Tehran
・
StrategyMore than 15 years
Bryant University
・
Certified Financial Planner
Product Marketing Manager — SaaS @CData Software2022 ~ Present
・
Director of Marketing
Within two months
Software - Lead marketing for CData's largest line of business: OEM embedded integration - Set the vision for growth, aligning GTM to an ABM/ABX approach - Supported sales to win 26 new major SaaS deals & boost engagement by 50% - Provided a library of sales enablement assets to support the sales process - Delivered sales intelligence with win-loss analysis & Salesforce deal audit - Created highly researched, ICP-fit target account list - Created GTM bible using customer, market and competitor research - Built effective co-marketing partnerships and webinars with OEM customers AugustOctober 2022 Growth Marketing Manager CData Software - Supported growth marketing a s
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Missouri-Columbia
・
Journalism, Economics
Principal @Cascade Data Labs2016 ~ 2022
・
Director Data
Within two months
budget ownership and related responsibilities. Cloud Architect, designing Azure and AWS-based infrastructure patterns across ingestion, storage, processing, and reporting layers Trusted leader across sales, recruiting, contract negotiations, delivery, and team leadership pillars Expert on data visualization and analysis best practices and building targeted data aggregates to simplify these processes JulyJanuary 2022 Principal Cascade Data Labs Designed and built end-to-end data pipelines, analysis tools, ML/AI artifacts to meet client use cases. Primarily worked in Python, SQL, Tableau, and Databricks. Obtained subject matter expertise in Tableau and Adobe Experience. Team leader / delivery
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
University of Pennsylvania
・
Economics
Video Editor/Videographer @TY Bello Studios2021 ~ Present
・
Video Editor
Within three months
software and a keen eye for storytelling. Ensured the final edited videos met the highest standards and were ready for broadcast on television. Sound Design: Took charge of sound design, enhancing the overall audiovisual experience and maintaining a high level of quality in the final production. Workflow Optimization: Implemented efficient workflows to expedite the editing process, meeting tight deadlines without compromising on the quality of the final product. Collaborated with cross-functional teams to synchronize efforts and maintain a cohesive production pipeline. This role not only honed my technical expertise but also developed my leadership
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Pencils Film Institute
・
Film and TV ProductionThe Most Lightweight and Effective Recruiting Plan
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More than one year
Independent Salesforce Consultant @ Bill Greenhaw Consulting
Professional Background
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Job Search Progress
Professions
Other
Fields of Employment
Work experience
More than 15 years
Management
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Positions
Salesforce Consultant/Architect
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Bill Greenhaw
Salesforce Consultant/Architect
FAIR OAKS, CA • [email protected]
Bill is an award winning (5x Salesforce MVP) and 13x certified Salesforce expert with over 17 years experience with Salesforce and 20 years CRM. He is a versatile leader experienced in implementation, integration, enhancement, and data management. He has a successful track record in strategic leadership of high-profile development projects and seamlessly automating business processes. Adept at evaluating CRM implementations and design to determine whether requirements are effectively met. Comprehensive knowledge in data migration, SMB, public sector, business processes and optimization. Productively collaborates and spearheads initiatives in complex, deadline driven environments.
Experience
Independent Salesforce Consultant, Jun 2018 - Present
- Worked with local Sacramento businesses to optimize their existing Salesforce implementation
- Performed ongoing data migrations, with emphasis around clean data and de-duplication
- Created complex automations using Salesforce Flow and Process Builder
- Moved existing Salesforce customers from Salesforce Classic to Salesforce Lightning
- Implementation of Salesforce Communities
MondayCall, Mar 2017 - Jun 2018
Principal Salesforce Consultant
- Principal Consultant on over 15 Salesforce projects, leading team of 3+ developers and consultants
- Led Business Process Review meetings
- Document and architect Salesforce solution
- Lead consultant on Salesforce Community projects, with 4 Community implementations
- Lead consultant on Service Cloud projects, with 3 Service Cloud implementations
- Moved 5 existing Salesforce customers from Salesforce Classic to Salesforce Lightning
- Helped MondayCall implement an agile process for Salesforce implementations
- Trained end users and system administrators on Salesforce
Vertiba, Jun 2016 - Mar 2017
Salesforce Solution Architect
- Business Process Analysis:
Conduct business process review meetings and lead the evaluation of functional and technical requirements. Architect and design solutions based on client needs, business requirements and budget. - Project management:
Manage the end-to-end project delivery lifecycle in a fast-paced, agile environment - including project mobilization, process design, system configuration and customization, testing, integration, data migration, deployment and change management activities - Solution Architect:
Analysis and design of the functional Salesforce solution. Recommend best practice solution designs based on client business needs. Convert business requirements to system/technical requirements, understanding the technical depth of the project and providing functional and technical direction to development team. - Developer and administration: Create, configure and maintain the constantly evolving Salesforce instances.
- Skills/tools used to support build, configuration, and maintenance of Salesforce: Security (profiles, roles, permission sets, public groups, sharing rules), Data Loader, Reporting, custom object creation, junction objects, validation rules, data manipulation,cleansing and importation, automation (Process Builder and Flow)
- Emphasis on Public Sector:
Worked with 3 California agencies, including the Department of Industrial Relations.
Vertiba, Nov 2014 - Jun 2016
Sr. Salesforce Consultant
- Create, configure and maintain the constantly evolving Salesforce instances.
- Worked directly with Solution Architect to document requirements and design solution
- Performed over 20 data migrations into Salesforce
- Implemented 2 Salesforce Customer Communities
- Worked as lead for Salesforce Lightning migrations, with focus on change management
- Trained end users and system administrators on Salesforce
- Worked within Vertiba’s agile methodology for Salesforce implementations
Vertiba, Nov 2014 - Jun 2016
Sr. Salesforce Consultant
- Create, configure and maintain the constantly evolving Salesforce instances.
- Worked directly with Solution Architect to document requirements and design solution
- Performed over 20 data migrations into Salesforce
- Implemented 2 Salesforce Customer Communities
- Worked as lead for Salesforce Lightning migrations, with focus on change management
- Trained end users and system administrators on Salesforce
- Worked within Vertiba’s agile methodology for Salesforce implementations
StarrForce, Apr 2014 - Nov 2014
Sr. Salesforce Consultant
- Implement Salesforce for SMB customers. Pre-sale engineer, discovery, development, implementation, and training.
- Within first 3 months billed in excess of 340 hours. Avg of 38 billable hours per week.
- Manage multiple implementations simultaneously. Within first 3 months completed 6 implementations and managed 9 supported customers.
- Invited to get a preview and feedback of Lightning to the Product Managers at Salesforce. Limited to 70 Salesforce MVP’s.
Synergex International Corporation, Aug 2008 - Apr 2014
Information Systems (I.S.) Manager
Managed business applications, databases, and websites. Architected a custom built Salesforce order entry and licensing system. - Salesforce Administration, Trainer, and Architect
- Implemented a new accounting/financial application, moving from a legacy application to a cloud-based financial application (Intacct).
- Recognized by Salesforce as MVP in 2013
- Increased license and support revenue by 7% by developing a new order entry and license management application using Salesforce.
- Built and managed home built data warehouse that included CRM and financial data
- Worked close with CTO and I.T. Manager on all technology related initiatives.
Synergex International Corporation, Oct 2005 - Aug 2008
Senior Business Intelligence Analyst
Key member on a management team for a SaaS Business Intelligence tool built upon Salesforce. Designed and built a complete package of business intelligence reports and analytics for Salesforce utilizing OLAP cubes and dimensional data warehouse. Formulated all ETL processes to create an on-demand data warehouse used for business intelligence reporting and analytics.
- Consulted with clients on custom data warehousing design, integrating multiple data sources with Salesforce data and reporting solutions.
- Managed the Salesforce AppExchange implementation of the product.
- Extensively utilized the Microsoft SQL 2005 Suite including SQL Server, SSIS (integration services), SSAS (analysis services), and SSRS (reporting services).
- Served as primary point of contact for all customers.
Synergex International Corporation, Oct 2005 - Aug 2008
Senior CRM Consultant
Served as Lead CRM Consultant for Salesforce and Saleslogix. Lead on data migration utilizing multiple ETL applications/tools. Mentored three junior level CRM consultants. Provided pre-sales support for all prospects.
- Early Salesforce Consultant/Partner - June 2001
- Lead project consultant on over 100 Salesforce implementations.
- Directed over 70 training sessions as Lead Salesforce Trainer.
- Key contributor as in-house system administrator for Saleslogix and Salesforce.
- Lead Data Migration consultant for all projects, migrating multiple disparate data sources to Salesforce ranging from thousands of rows of data to millions
EPartners Inc., Jun 2000 - Dec 2000
CRM Consultant
- Implemented Saleslogix CRM for small to medium sized businesses.
- Billed over $250K in consulting work within a six-month period,
- Performed CRM consulting for two Fortune 1000 companies.
- Ranked as top billable consultant for two quarters. Served as Lead Consultant for data migration services.
Resolution Partners, Jun 1998 - Apr 2000
CRM Consultant
- Implemented Saleslogix CRM for small and medium sized businesses.
- Performed as Lead Consultant for data migration services.
- Created reports using Crystal Reports
Adexa, Feb 1997 - Jun 1998
IT Manager
- Managed and developed the Information Technology team.
- Designed, implemented, and administered the corporate LAN.
- Developed IT procedures, security, and documentation.
- Performed CRM (Saleslogix) management and administration
Certifications/Awards
- Salesforce MVP; 2013, 2014, 2015, 2016, 2017, 2018
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Force.com Developer (deprecated)
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Community Cloud Consultant
- Salesforce Certified Data Architecture & Management Designer
- Salesforce Certified Field Service Lightning Consultant
- Salesforce Certified Pardot Specialist
- Salesforce Certified Marketing Cloud Email Specialist
- Salesforce Certified Sharing and Visibility Designer
- Salesforce Certified Platform Developer I
- Salesforce Certified Certified Application Architect
- Lightning Experience Rollout Specialist
Bill Greenhaw
Salesforce Consultant/Architect
FAIR OAKS, CA • [email protected]
Bill is an award winning (5x Salesforce MVP) and 13x certified Salesforce expert with over 17 years experience with Salesforce and 20 years CRM. He is a versatile leader experienced in implementation, integration, enhancement, and data management. He has a successful track record in strategic leadership of high-profile development projects and seamlessly automating business processes. Adept at evaluating CRM implementations and design to determine whether requirements are effectively met. Comprehensive knowledge in data migration, SMB, public sector, business processes and optimization. Productively collaborates and spearheads initiatives in complex, deadline driven environments.
Experience
Independent Salesforce Consultant, Jun 2018 - Present
- Worked with local Sacramento businesses to optimize their existing Salesforce implementation
- Performed ongoing data migrations, with emphasis around clean data and de-duplication
- Created complex automations using Salesforce Flow and Process Builder
- Moved existing Salesforce customers from Salesforce Classic to Salesforce Lightning
- Implementation of Salesforce Communities
MondayCall, Mar 2017 - Jun 2018
Principal Salesforce Consultant
- Principal Consultant on over 15 Salesforce projects, leading team of 3+ developers and consultants
- Led Business Process Review meetings
- Document and architect Salesforce solution
- Lead consultant on Salesforce Community projects, with 4 Community implementations
- Lead consultant on Service Cloud projects, with 3 Service Cloud implementations
- Moved 5 existing Salesforce customers from Salesforce Classic to Salesforce Lightning
- Helped MondayCall implement an agile process for Salesforce implementations
- Trained end users and system administrators on Salesforce
Vertiba, Jun 2016 - Mar 2017
Salesforce Solution Architect
- Business Process Analysis:
Conduct business process review meetings and lead the evaluation of functional and technical requirements. Architect and design solutions based on client needs, business requirements and budget. - Project management:
Manage the end-to-end project delivery lifecycle in a fast-paced, agile environment - including project mobilization, process design, system configuration and customization, testing, integration, data migration, deployment and change management activities - Solution Architect:
Analysis and design of the functional Salesforce solution. Recommend best practice solution designs based on client business needs. Convert business requirements to system/technical requirements, understanding the technical depth of the project and providing functional and technical direction to development team. - Developer and administration: Create, configure and maintain the constantly evolving Salesforce instances.
- Skills/tools used to support build, configuration, and maintenance of Salesforce: Security (profiles, roles, permission sets, public groups, sharing rules), Data Loader, Reporting, custom object creation, junction objects, validation rules, data manipulation,cleansing and importation, automation (Process Builder and Flow)
- Emphasis on Public Sector:
Worked with 3 California agencies, including the Department of Industrial Relations.
Vertiba, Nov 2014 - Jun 2016
Sr. Salesforce Consultant
- Create, configure and maintain the constantly evolving Salesforce instances.
- Worked directly with Solution Architect to document requirements and design solution
- Performed over 20 data migrations into Salesforce
- Implemented 2 Salesforce Customer Communities
- Worked as lead for Salesforce Lightning migrations, with focus on change management
- Trained end users and system administrators on Salesforce
- Worked within Vertiba’s agile methodology for Salesforce implementations
Vertiba, Nov 2014 - Jun 2016
Sr. Salesforce Consultant
- Create, configure and maintain the constantly evolving Salesforce instances.
- Worked directly with Solution Architect to document requirements and design solution
- Performed over 20 data migrations into Salesforce
- Implemented 2 Salesforce Customer Communities
- Worked as lead for Salesforce Lightning migrations, with focus on change management
- Trained end users and system administrators on Salesforce
- Worked within Vertiba’s agile methodology for Salesforce implementations
StarrForce, Apr 2014 - Nov 2014
Sr. Salesforce Consultant
- Implement Salesforce for SMB customers. Pre-sale engineer, discovery, development, implementation, and training.
- Within first 3 months billed in excess of 340 hours. Avg of 38 billable hours per week.
- Manage multiple implementations simultaneously. Within first 3 months completed 6 implementations and managed 9 supported customers.
- Invited to get a preview and feedback of Lightning to the Product Managers at Salesforce. Limited to 70 Salesforce MVP’s.
Synergex International Corporation, Aug 2008 - Apr 2014
Information Systems (I.S.) Manager
Managed business applications, databases, and websites. Architected a custom built Salesforce order entry and licensing system. - Salesforce Administration, Trainer, and Architect
- Implemented a new accounting/financial application, moving from a legacy application to a cloud-based financial application (Intacct).
- Recognized by Salesforce as MVP in 2013
- Increased license and support revenue by 7% by developing a new order entry and license management application using Salesforce.
- Built and managed home built data warehouse that included CRM and financial data
- Worked close with CTO and I.T. Manager on all technology related initiatives.
Synergex International Corporation, Oct 2005 - Aug 2008
Senior Business Intelligence Analyst
Key member on a management team for a SaaS Business Intelligence tool built upon Salesforce. Designed and built a complete package of business intelligence reports and analytics for Salesforce utilizing OLAP cubes and dimensional data warehouse. Formulated all ETL processes to create an on-demand data warehouse used for business intelligence reporting and analytics.
- Consulted with clients on custom data warehousing design, integrating multiple data sources with Salesforce data and reporting solutions.
- Managed the Salesforce AppExchange implementation of the product.
- Extensively utilized the Microsoft SQL 2005 Suite including SQL Server, SSIS (integration services), SSAS (analysis services), and SSRS (reporting services).
- Served as primary point of contact for all customers.
Synergex International Corporation, Oct 2005 - Aug 2008
Senior CRM Consultant
Served as Lead CRM Consultant for Salesforce and Saleslogix. Lead on data migration utilizing multiple ETL applications/tools. Mentored three junior level CRM consultants. Provided pre-sales support for all prospects.
- Early Salesforce Consultant/Partner - June 2001
- Lead project consultant on over 100 Salesforce implementations.
- Directed over 70 training sessions as Lead Salesforce Trainer.
- Key contributor as in-house system administrator for Saleslogix and Salesforce.
- Lead Data Migration consultant for all projects, migrating multiple disparate data sources to Salesforce ranging from thousands of rows of data to millions
EPartners Inc., Jun 2000 - Dec 2000
CRM Consultant
- Implemented Saleslogix CRM for small to medium sized businesses.
- Billed over $250K in consulting work within a six-month period,
- Performed CRM consulting for two Fortune 1000 companies.
- Ranked as top billable consultant for two quarters. Served as Lead Consultant for data migration services.
Resolution Partners, Jun 1998 - Apr 2000
CRM Consultant
- Implemented Saleslogix CRM for small and medium sized businesses.
- Performed as Lead Consultant for data migration services.
- Created reports using Crystal Reports
Adexa, Feb 1997 - Jun 1998
IT Manager
- Managed and developed the Information Technology team.
- Designed, implemented, and administered the corporate LAN.
- Developed IT procedures, security, and documentation.
- Performed CRM (Saleslogix) management and administration
Certifications/Awards
- Salesforce MVP; 2013, 2014, 2015, 2016, 2017, 2018
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Force.com Developer (deprecated)
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Community Cloud Consultant
- Salesforce Certified Data Architecture & Management Designer
- Salesforce Certified Field Service Lightning Consultant
- Salesforce Certified Pardot Specialist
- Salesforce Certified Marketing Cloud Email Specialist
- Salesforce Certified Sharing and Visibility Designer
- Salesforce Certified Platform Developer I
- Salesforce Certified Certified Application Architect
- Lightning Experience Rollout Specialist