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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Service @HIGOGAME PTE LTD2023 ~ 2023
・
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Prima Indonesia
・
HUMAN RESOURCES MANAGEMENTPast
Customer Service Representative @GraPARI Telkomsel2021 ~ 2023
・
Administration Staff and Customer Service
Within six months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Putra Indonesia (UNPI)
・
ManajemenPast
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and Management
Past
Assistant Accounting Finance Manager @Vacation Homes 3652019 ~ Present
・
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
・
Education
Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within two months
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*sales @PT Mitsubishi Motors Kramayudha Indonesia2021 ~ Present
・
Administrator, Virtual Assistant, Customer Service
Within one month
Employed
・
Ready to interview
Part-time / Interested in working remotely
10-15 years
Institut Teknologi Sepuluh Nopember
・
sistem informasi
Past
Tim Antar @Byebeli2023 ~ Present
・
Public Relation, Marketing, Admin, Kasir, Customer Service
Within one month
has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Mercu Buana
・
Broadcasting
專案經理 @公司保密2022 ~ Present
・
行銷企劃主管、創意總監、策展人、專案經理
Within one month
Seisyuku Mi 行銷經理人與業務轉型教練 New Taipei City, Taiwan 您好，我是一位行銷及商業開發領域主管/顧問，擁有豐富的職涯經驗。 曾主導線上遊戲、快銷FMCG和3C家電領域的行銷策略，並以講者和作家身份在電視和雜誌討論時下趨勢。 職涯歷程涵蓋B2B2C和B2C品牌
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
淡江大學 Tamkang University
・
資訊管理
Past
Overseas Sales @Lines & Tendency Corporation (Food material trading company)2020 ~ 2023
・
Product Manager/Project Manager/Pre-Sales/Sales/Procurement
Within one month
Email: [email protected] Contact Mobile:Work Experience Overseas Sales • Lines & Tendency AprilApril 2023 Build, nurture, and maintain strong business and customer relationships. Recommend new products/services/ideas to clients for new business opportunities. Feedback collection from clients to ensure satisfaction with products or services provided. Strong Inter-Department communication (procurement, product managers...etc) in fulfilling the orders. Project schedule control with demand, spot problems, and suggest fixtures to reinforce efficiency. Identify issues of customer complain, propose plan of improvement and provide future risk management. Present food
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taiwan University of Science and Technology
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
CTO, Chief Technology Officer, Full Stack Development, System Architecture
Fields of Employment
Information Services
Work experience
6-10 years
Management
I've had experience in managing 5-10 people
Skills
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
Software Development Consultant and Full Stack Engineer
Job types
Part-time
Locations
Remote
Remote Only
Freelance
Yes, I freelance in my spare time
Educations
School
Tamkang University
Major
資訊工程學系
Bryan Shih
Taipei, Taiwan [email protected] +886921909518
Summary
Senior backend developer and technical leader, specializing in the construction of high-availability, scalable, and high-performance systems. Possesses extensive experience in cross-domain technical integration and project management, maintaining system stability under high-pressure conditions.
- Rapid Adaptation and Problem Detection: Identified a critical system vulnerability within a month of joining the company and coordinated with various departments to devise a solution, implementing fixes within a week. This ability demonstrates my quick adaptation to new environments and deep insights, effectively integrating resources to address and resolve issues.
- Resource Coordination and Management: Exhibited exceptional resource coordination skills in leadership roles, effectively allocating technical, human, and time resources to ensure projects are completed on time and to high standards. Through strategic thinking and team collaboration, optimized resource allocation enhances overall efficiency and output.
- High Availability and Load Balancing: Achieved high service availability and load balancing using AWS and Kubernetes, ensuring stable system operations and flexible scalability.
- Data Consistency and Performance Optimization: Established an event-driven architecture using Kafka, enhancing data consistency in the trade matching system and achieving a 30-fold increase in transaction processing speed.
- Domain-Driven Design (DDD) and Microservices: Applied DDD in spot trading and lending platform projects, collaborating with product managers and domain experts to define business logic boundaries, significantly reducing iteration costs, improving development efficiency, and enhancing code readability and business relevance.
- Deep Application of Technology Stack: Implemented containerization with Docker in multiple high-load systems, used Redis for data caching, and unified log and event management with Kafka, enhancing system efficiency and reliability.
工作經歷
Chief Technology Officer • MEOWWOOF
2023/8 - Present
- Responsible for the company's technical strategy planning and execution, including technical architecture design, team building, and product development.
- Successfully applied DDD to enhance system design clarity and maintainability, providing the entire team with a unified communication language.
- Led the development of an AI-assisted diagnostic system, significantly improving the efficiency and accuracy of veterinary diagnoses.
- Accelerated product iterations and optimizations through the Scrum methodology.
- Analyzed business models and technical costs to optimize product market positioning and profit models, effectively expanding business scope and market share.
- Managed the recruitment process, selected efficient team members, developed and executed employee training plans, ensuring the continuous improvement of team technical capabilities and business understanding.
Technical Consultant • Shareable
2023/9 - Present
- Provided comprehensive technical consulting for an event management system, including project planning, technology selection, and risk management.
- Promoted DDD and Scrum methodologies to optimize the development process and enhance team collaboration efficiency.
- Guided the technical team in implementing key technological solutions, including TRPC, identity authentication optimization, and event-driven architecture, to strengthen system scalability and maintainability.
Tech Lead • Tokenize Xchange
2022/2 - 2023/7
Led the team in adopting DDD and Scrum methodologies to refactor the exchange's backend system, effectively resolving technical debt issues and enhancing system performance.
Optimized server architecture, reducing AWS expenses by 70%.
Achieved a twenty-fold increase in daily traffic capacity within eight months, with total trading volume rising to 24 billion.
Introduced DDD to clarify the boundary between business logic and technical implementation, improving development efficiency.
Led the development of a Crypto Loan lending platform, expanding the company's product line.
Implemented risk management strategies, saving the company 100k+ USD in unnecessary expenses per month.
Software Engineer • Innokit
2018/12 - 2022/3
- Designed a low-cost logistics service (plastic pickup containers), including mechanical and system design, and integrated third-party payment solutions.
- Developed an instant messaging application for physical store customer service using Firebase and Angular.
- Implemented an ERC-721 contract capable of tokenizing real diamonds for trading.
- Developed a private cryptocurrency exchange for market makers using .NET Core and MySQL.
- Introduced Slack and Trello tools to improve team communication and project management efficiency.
- Saved the team over 15% in deployment time by using Docker.
- Responsible for frontend development using Angular.
- Led backend development using Nest.js.
Lead Engineer • Zombit Studio
2018/1 - 2018/11
- Achieved an 8% capital profit within a single month.
- Led a team of 3 engineers, responsible for the entire development process, including prototype design, requirement gathering, writing design documents, development, testing, etc.
- Collaborated with analysts to develop a cryptocurrency trading program, using technical indicators and historical data analysis for buying and selling decisions.
- Developed an automated trading application that executes trades when it detects price differences of cryptocurrencies across multiple exchanges.
Firmware Engineer • Averlogic
2017/1 - 2017/12
- Developed a Video Quad Processor & Multiplexer Controller SDK.
- Developed based on proprietary TCP Socket protocol.
- Refactored iOS video streaming sample code, reducing streaming latency from 1500ms to 30ms.
Education
2013 - 2017
Tamkang University
資訊工程學系
Skills
- Nodejs (Nestjs, Express)
- Domain-Driven Design (DDD)
- Scrum
- OpenAI (GTP)
- SQL
- Kafka
- Redis
- Angular
Language
- English — 進階
- Chinese — 母語或雙語
Bryan Shih
Taipei, Taiwan [email protected] +886921909518
Summary
Senior backend developer and technical leader, specializing in the construction of high-availability, scalable, and high-performance systems. Possesses extensive experience in cross-domain technical integration and project management, maintaining system stability under high-pressure conditions.
- Rapid Adaptation and Problem Detection: Identified a critical system vulnerability within a month of joining the company and coordinated with various departments to devise a solution, implementing fixes within a week. This ability demonstrates my quick adaptation to new environments and deep insights, effectively integrating resources to address and resolve issues.
- Resource Coordination and Management: Exhibited exceptional resource coordination skills in leadership roles, effectively allocating technical, human, and time resources to ensure projects are completed on time and to high standards. Through strategic thinking and team collaboration, optimized resource allocation enhances overall efficiency and output.
- High Availability and Load Balancing: Achieved high service availability and load balancing using AWS and Kubernetes, ensuring stable system operations and flexible scalability.
- Data Consistency and Performance Optimization: Established an event-driven architecture using Kafka, enhancing data consistency in the trade matching system and achieving a 30-fold increase in transaction processing speed.
- Domain-Driven Design (DDD) and Microservices: Applied DDD in spot trading and lending platform projects, collaborating with product managers and domain experts to define business logic boundaries, significantly reducing iteration costs, improving development efficiency, and enhancing code readability and business relevance.
- Deep Application of Technology Stack: Implemented containerization with Docker in multiple high-load systems, used Redis for data caching, and unified log and event management with Kafka, enhancing system efficiency and reliability.
工作經歷
Chief Technology Officer • MEOWWOOF
2023/8 - Present
- Responsible for the company's technical strategy planning and execution, including technical architecture design, team building, and product development.
- Successfully applied DDD to enhance system design clarity and maintainability, providing the entire team with a unified communication language.
- Led the development of an AI-assisted diagnostic system, significantly improving the efficiency and accuracy of veterinary diagnoses.
- Accelerated product iterations and optimizations through the Scrum methodology.
- Analyzed business models and technical costs to optimize product market positioning and profit models, effectively expanding business scope and market share.
- Managed the recruitment process, selected efficient team members, developed and executed employee training plans, ensuring the continuous improvement of team technical capabilities and business understanding.
Technical Consultant • Shareable
2023/9 - Present
- Provided comprehensive technical consulting for an event management system, including project planning, technology selection, and risk management.
- Promoted DDD and Scrum methodologies to optimize the development process and enhance team collaboration efficiency.
- Guided the technical team in implementing key technological solutions, including TRPC, identity authentication optimization, and event-driven architecture, to strengthen system scalability and maintainability.
Tech Lead • Tokenize Xchange
2022/2 - 2023/7
Led the team in adopting DDD and Scrum methodologies to refactor the exchange's backend system, effectively resolving technical debt issues and enhancing system performance.
Optimized server architecture, reducing AWS expenses by 70%.
Achieved a twenty-fold increase in daily traffic capacity within eight months, with total trading volume rising to 24 billion.
Introduced DDD to clarify the boundary between business logic and technical implementation, improving development efficiency.
Led the development of a Crypto Loan lending platform, expanding the company's product line.
Implemented risk management strategies, saving the company 100k+ USD in unnecessary expenses per month.
Software Engineer • Innokit
2018/12 - 2022/3
- Designed a low-cost logistics service (plastic pickup containers), including mechanical and system design, and integrated third-party payment solutions.
- Developed an instant messaging application for physical store customer service using Firebase and Angular.
- Implemented an ERC-721 contract capable of tokenizing real diamonds for trading.
- Developed a private cryptocurrency exchange for market makers using .NET Core and MySQL.
- Introduced Slack and Trello tools to improve team communication and project management efficiency.
- Saved the team over 15% in deployment time by using Docker.
- Responsible for frontend development using Angular.
- Led backend development using Nest.js.
Lead Engineer • Zombit Studio
2018/1 - 2018/11
- Achieved an 8% capital profit within a single month.
- Led a team of 3 engineers, responsible for the entire development process, including prototype design, requirement gathering, writing design documents, development, testing, etc.
- Collaborated with analysts to develop a cryptocurrency trading program, using technical indicators and historical data analysis for buying and selling decisions.
- Developed an automated trading application that executes trades when it detects price differences of cryptocurrencies across multiple exchanges.
Firmware Engineer • Averlogic
2017/1 - 2017/12
- Developed a Video Quad Processor & Multiplexer Controller SDK.
- Developed based on proprietary TCP Socket protocol.
- Refactored iOS video streaming sample code, reducing streaming latency from 1500ms to 30ms.
Education
2013 - 2017
Tamkang University
資訊工程學系
Skills
- Nodejs (Nestjs, Express)
- Domain-Driven Design (DDD)
- Scrum
- OpenAI (GTP)
- SQL
- Kafka
- Redis
- Angular
Language
- English — 進階
- Chinese — 母語或雙語