Passionate about improving the quality of people’s lifestyles through unsurpassed care and service.
Also, seeking to empower customers within a people driven-organization to achieve goals.
Jacksonville, FL, USA
October 2019 - Present
*Prepares daily reports that may include the number of students are trips I was work, mileage, knowledge of fuel consumption
* Maintains order among students on trips to ensure their safety
* Applies effective communication to all passengers to ensure a smooth ride
* Provides support to all staff when needed.
December 2013 - June 2016
* Successfully handled an average of 85 customer inquiries and complaints per day with a 94% customer satisfaction rate
* Maintained a knowledge base of the evolving product offerings and improved customer retention by 8% by proactively recommending new products to existing customers
* Analyzed and provided support with billing issues to internal teams for review or correction with business and QA teams
* Knowledgeable in every aspect of work duties, performing with energy & enthusiasm to create an enjoyable environment for customers
*Skillfully update customer records while interacting with customers via email, phone, and chat.
1992 - 1994
1989 - 1990
Conflict-resolution Excellent written and verbal communication Resourceful Multitasker Customer Satisfaction Knowledge of products and services Detail Oriented Independent Thinking Highly Motivated Multitasking Skills
English — Fluent
Passionate about improving the quality of people’s lifestyles through unsurpassed care and service.
Also, seeking to empower customers within a people driven-organization to achieve goals.
Jacksonville, FL, USA
October 2019 - Present
*Prepares daily reports that may include the number of students are trips I was work, mileage, knowledge of fuel consumption
* Maintains order among students on trips to ensure their safety
* Applies effective communication to all passengers to ensure a smooth ride
* Provides support to all staff when needed.
December 2013 - June 2016
* Successfully handled an average of 85 customer inquiries and complaints per day with a 94% customer satisfaction rate
* Maintained a knowledge base of the evolving product offerings and improved customer retention by 8% by proactively recommending new products to existing customers
* Analyzed and provided support with billing issues to internal teams for review or correction with business and QA teams
* Knowledgeable in every aspect of work duties, performing with energy & enthusiasm to create an enjoyable environment for customers
*Skillfully update customer records while interacting with customers via email, phone, and chat.
1992 - 1994
1989 - 1990
Conflict-resolution Excellent written and verbal communication Resourceful Multitasker Customer Satisfaction Knowledge of products and services Detail Oriented Independent Thinking Highly Motivated Multitasking Skills
English — Fluent