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Avatar of zhiyi zhou.
Dalam satu tahun
Shirley Zhiyi Zhou City, Hong Kong • Tel:• [email protected] 6 years of experience in brand promotion design, specializing in graphic design, UI design, video production, and presentation deck creation. Experience in designing and operating brands on digital and social media platforms. Strong business and marketing mindset, with experience in market operations and project management oriented towards target audiences. Excellent communication skills and coordination ability, with experience in organizing product launches, exhibition conferences, and maintaining public relations. Work Experience The Hong Kong Jockey Club SepPresent Position: Assistant business cooperation manager Location: Hong Kong Department
Word
Photoshop
PowerPoint
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Avatar of the user.
Avatar of the user.
Senior Executive @Bashar Group of company.(IMS SHIPPING LINE)
2022 ~ Sekarang
Lebih dari satu tahun
Word
Excel
PowerPoint
Sudah bekerja
Full-time / Tidak tertarik bekerja jarak jauh
6-10 tahun
National University of Bangladesh
Bachelor of business studies.
Avatar of 詹承壕(Howard Chan).
Avatar of 詹承壕(Howard Chan).
Application Security Engineer @WOO Network
2022 ~ Sekarang
information security engineer
Dalam tiga bulan
the security framework and architecture, including but not limited to cloud platform, Kubernetes, endpoint security, application security. (2) Leading of redesign enterprise security architecture, according GKE architecture and OA Env, and Implement Kubernetes Pod micro-segmentation through the Paloalto Prisma cloud (CSPM +CWPP)solution. (3) Leading of planning and establishing the security benchmark of Kubernetes architecture and containers. (4) Leading of Product security design and promote the best practice of system architecture,DevSecOps and application security, including Kubernetes security administration, system security hardening, privilege key management and privacy data protection. (5) Plan and promote application
Security Operations
CISSP-Certified Information System Security Professional
Certified Information Security Manager
Sudah bekerja
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
National Quemoy University
Computer Science and Information Engineering

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UI designer -UX
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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Lebih dari satu tahun
Customer Support Executive @ Cathay Pacific Airways
Cathay Pacific Airways
2019 ~ Sekarang
Hong Kong
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
Customer Service / Support
Bidang Pekerjaan
Aeronautika / Luar Angkasa
Pengalaman Kerja
2-4 tahun
Management
Tidak ada
Keterampilan
Word
PowerPoint
Outlook
Event Planning
Translation
Copywriting
Bahasa
English
Profesional
Chinese
Bahasa ibu atau Bilingual
Preferensi Pencarian Pekerjaan
Jabatan
項目主任
Tipe Pekerjaan
Full-time
Lokasi
Hong Kong
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
Hong Kong Baptist University
Jurusan
Translation
Cetak

Cassie Li

  [email protected]

  852-65715572

I love to engage with different groups of people and my experience in dealing with words helps me understand ways to interact with people more.
I enjoy the process of creating, from zero to anything. Some people would rather start with a template, but I appreciate the uniqueness of every project.
My background in translation and the Customer Support team equips me with patience and attention to details. I trust that creativity and an analytical mindset matter the most in this changing time.

Skills

User Experience


  • Practical experience in phone and written communication with different tiers of members.
  • Identify problems customers might encounter and provide solutions accordingly.

Translation


  • Provide English and Chinese translations.
  • Initiate revamp on templates for external communications
  • Complete a translation of more than 10,000 words for my graduation project. 

Language


  • Mandarin
  • English
  • Cantonese

Work Experience

Customer Support Executive  •  Cathay Pacific Airways

Aug 2019 - Present

-Handle all kinds of customer feedback regarding airport, inflight, reservation and online sales services.
-Restore customers’ trust from service failures by offering personalised solutions
-Initiate transformational projects within the department to improve work quality and internal communication.

Customer Relations Support Officer  •  Cathay Pacific Airways

Oct 2018 - Aug 2019

-Manage Customer Relations Department's hotline, where customers could call to make new complaints or leave messages to non Hong Kong based staff.
-Handle administrative work for the department, for example, ordering supplies and posting mail.
-Prepare replies for customers' requests for flight certificates and other non-complaint related issues.

Student Editor  •  Hong Kong Baptist University

Sep 2017 - Aug 2018

-Edit a chapter of a 200-page cultural studies project which is published in November 2018.
-Write and proofread interview reports for four Polish interviewees with a group of student translators .

Student Translator  •  Hong Kong Baptist University

Apr 2017 - Jul 2017

-Provide summary translations from English to Chinese and Chinese to English, which is published in the Faculty of Arts's 5th issue of Arts Fanfare.

Marketing Assistant(Internship)  •  Tagtools Production and Communication Limited

Jan 2017 - Mar 2017

-Manage promotional pages on Facebook for different brands and collect data, such as click rates and numbers of shares, to set up various social media business strategies to accommodate the needs of clients.

Customer Service Officer (Internship)   •  Efficiency Unit, HKSAR

Jun 2016 - Sep 2016

-Write correspondence to departments and contractors to report comments from the public and provide the department’s substantive reply to the citizens.

Education 

2014 - 2018

B.A. (Hons) in Translation, Hong Kong Baptist University

Awards: Dean's List (2014 - 2018); Second Class Division One

Modules included: Legal and Government Document Translation, Interpreting,  Law for Hong Kong Business, Practical Translation etc. 

2017 - 2017

International Student Exchange Programme, Akita International University

Award: Dean's List (Spring 2017) 

CV
Profil

Cassie Li

  [email protected]

  852-65715572

I love to engage with different groups of people and my experience in dealing with words helps me understand ways to interact with people more.
I enjoy the process of creating, from zero to anything. Some people would rather start with a template, but I appreciate the uniqueness of every project.
My background in translation and the Customer Support team equips me with patience and attention to details. I trust that creativity and an analytical mindset matter the most in this changing time.

Skills

User Experience


  • Practical experience in phone and written communication with different tiers of members.
  • Identify problems customers might encounter and provide solutions accordingly.

Translation


  • Provide English and Chinese translations.
  • Initiate revamp on templates for external communications
  • Complete a translation of more than 10,000 words for my graduation project. 

Language


  • Mandarin
  • English
  • Cantonese

Work Experience

Customer Support Executive  •  Cathay Pacific Airways

Aug 2019 - Present

-Handle all kinds of customer feedback regarding airport, inflight, reservation and online sales services.
-Restore customers’ trust from service failures by offering personalised solutions
-Initiate transformational projects within the department to improve work quality and internal communication.

Customer Relations Support Officer  •  Cathay Pacific Airways

Oct 2018 - Aug 2019

-Manage Customer Relations Department's hotline, where customers could call to make new complaints or leave messages to non Hong Kong based staff.
-Handle administrative work for the department, for example, ordering supplies and posting mail.
-Prepare replies for customers' requests for flight certificates and other non-complaint related issues.

Student Editor  •  Hong Kong Baptist University

Sep 2017 - Aug 2018

-Edit a chapter of a 200-page cultural studies project which is published in November 2018.
-Write and proofread interview reports for four Polish interviewees with a group of student translators .

Student Translator  •  Hong Kong Baptist University

Apr 2017 - Jul 2017

-Provide summary translations from English to Chinese and Chinese to English, which is published in the Faculty of Arts's 5th issue of Arts Fanfare.

Marketing Assistant(Internship)  •  Tagtools Production and Communication Limited

Jan 2017 - Mar 2017

-Manage promotional pages on Facebook for different brands and collect data, such as click rates and numbers of shares, to set up various social media business strategies to accommodate the needs of clients.

Customer Service Officer (Internship)   •  Efficiency Unit, HKSAR

Jun 2016 - Sep 2016

-Write correspondence to departments and contractors to report comments from the public and provide the department’s substantive reply to the citizens.

Education 

2014 - 2018

B.A. (Hons) in Translation, Hong Kong Baptist University

Awards: Dean's List (2014 - 2018); Second Class Division One

Modules included: Legal and Government Document Translation, Interpreting,  Law for Hong Kong Business, Practical Translation etc. 

2017 - 2017

International Student Exchange Programme, Akita International University

Award: Dean's List (Spring 2017)