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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for medical claims and prescription drug orders via phone, email, and chat while maintaining professionalism and empathy. • Liaised between providers, insurance companies, and patients to expedite orders and resolve any issues or discrepancies. • Provided exceptional customer service by maintaining a 92% one-call resolution rate consistently ensuring patient satisfaction. • Set clear expectations, monitored phone calls, and provided feedback to assist 15+ agents
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*
Freelance Product Designer (Available for Contracts) @Self Employed2023 ~ Present
・
Senior UI/UX designer / Product designer
Within one month
Li-Chia Cheng UX & Product Designer | 5 years of creating meaningful experiences through research-driven design I’m James Cheng, a UX designer and strategist with a focus on designs that puts empathy and data at the forefront. My background in customer service has given me a unique take on balancing the needs of businesses and users. After completing a Masters in Human-Technology Interaction in Tampere, Finland, I’ve since worked in various agency and in-house roles across industries such as e-commerce, web3, healthtech, and fintech. My goal is to create digital experiences that
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
・
Human Technology Interaction
Past
UX Designer @美商普維股份有限公司台灣分公司2020 ~ 2022
・
UI/UX Designer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chiao Tung University
・
Institute of Applied ArtPast
Senior Product Application Engineer @Mi Equipment2021 ~ 2023
・
Senior Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chung Yuan Christian University
・
Physic
Past
UX Designer @Spark Protein 星睿食品2022 ~ 2023
・
UIUX 產品設計
Within one month
Software Figma Sketch Builder.io Procreate Photoshop Illustrator After Effects Rive Flinto Skill 線框圖 Wireframe 介面設計 UI Design 視覺模型 Mockup 微動畫 Micro Animation 原型設計 Prototype 設計系統 Design System 同理心地圖 Empathy Map 競品分析 Competitive Audit 使用者旅程地圖 User Journey Map 可用性測試 Usability Testing 情境故事板 Storyboard 人物誌 Persona 親和圖 Affinity Diagram 質化訪談 Interview 量化問卷 Questionnaire
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
亞洲大學 Asia University
・
商品設計
Past
Sr. Product Designer @OneDegree2022 ~ Present
・
Product Designer (UI/UX)
Within one month
Chia Peng Liu Product Designer I have over 5 years of product design experience background in fintech, SaaS, E-commerce & entertainment field. Multidisciplined professional across user-centered design and development. Put empathy on user's needs, communicate and collaborate with engineers, finding the best solution between design and development. He focusing on user experience design workflow, then designing and implementing that feasible proposal to solve problems. I love to keep learning trend in UI / UX and development techniques. Try to design products with better user experience, high quality, and increasing conversion rate, dedicating to
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Ming Chuan University
・
Digital Media Design
Past
Senior Product Designer @OneDegree2021 ~ 2022
・
Senior Product Designer
Within three months
Eason Lin 林鈺昇 Over 10 years of interaction and graphic design experience in various industries. Including InsurTech, OTT, E-Commerce, advertising agency, and technology of long-term healthcare.Good at cross-departmental collaboration and cross-platform UIUX design (including Web / iOS / Android / TVos / Smart TV) [email protected] https://www.linkedin.com/in/eason-lin-855b2971 WORK EXPERIENCE Senior Product Designer • OneDegree SEPOCTMentored and guided assigned junior designers - Collaborated with cross-functional teams such as product managers, engineers, and stakeholders to define and prioritize
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
世新大學 Shih Hin University
・
DEPARTMENT OF PUBLIC RELATIONS & ADVERTISING
Devolopment Assistant Manager @Jardine Restaurant Group2023 ~ Present
・
系統分析師
Within one month
limited resources. - Identified root causes and promptly devised solutions to tackle immediate critical problems. 2. Strong Analytical Skills: - Successfully took over unfinished projects and new assignments after the departure of former engineers. - Quickly grasped the company's programming logic, ensuring timely project launches. 3. Empathy and User-Centric Approach: - When designing new system processes, empathized with users by considering various scenarios from their perspective. - Anticipated challenges users may encounter and proposed suitable system process designs, eliminating cumbersome tasks. Experiences Assistant Manager • Jardine Restaurant Group AprilPresent Led team for effective collaboration. Specialized
Employed
・
Open to opportunities
Full-time / Interested in working remotely
10-15 years
Providence University
・
資訊管理學系
Within one month
s most disruptive brands, being one of the top performers of a collective team of highly capable, passionate and driven people who deploy technology and maximize data to fuel our customers’ success. Educator • Happy Time Education Institution SepJul 2022 Designed adapted teaching methods, swiftly responding to students' needs with empathy and understanding, fostering an environment of compassion and kindness while guiding their learning journey with grace. Project Instructor for Overseas Youth Volunteering Program • Charming Will Foundation Winter & SummerGuided a number of young American volunteers in online teaching to the Taiwanese students in remote areas, cultivating their confidence, refining
4-6 years
Taipei National University of the Arts
・
戲劇學系Executive @Nirvana Asia Group2022 ~ Present
・
INSURANCE AGENT
Within three months
6-10 years
MONASH UNIVERSITY MALAYSIA
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Employed
Job Search Progress
Professions
Web Designer, UI/UX Design, Mobile Designer
Fields of Employment
SaaS / Cloud Services, Mobile Apps, Ecommerce
Work experience
1-2 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Fluent
Job search preferences
Positions
UI/UX Designer
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
國立清華大學
Major
服務科學研究所
Design Tools:
• Figma
• Sketch
• Adobe XD
Analysis Tools:
• Google Analytics
• Optimize
• Firebase
• Crazy egg
周虹辛 ｜ Hung-Hsin , Chou
I'm an UX designer/researcher of Taiwan Rakuten Ichiba for one and a half year.
Also have 4+ years of experience in human-computer interaction and service design.
I have worked with 10+ companies (including EC platform, government, school, bank, charity, technology company) to improve and optimize their web pages or app base.
I aspire myself to be an UX designer who can bridge the gap between people and make them closer.
Cellphone｜0934-409-816
Email｜[email protected]
Education & Expertise
National Tsing Hua University, Master, Service Science, 2018 - 2020
Design Thinking/ Empathy/ Service Design/ User Research/ Competitor Analysis/ Persona/ Wireframe/ Usability Testing
National Central University, Bachelor, Information Management, 2014 - 2018
Information Architecture/ Management/ Statistics/ Web Design/ Interface Design/ Social Enterprise/ Anchor of Campus News
Work Experience
台灣樂天市場股份有限公司（Taiwan Rakuten Ichiba, Inc.）
UX Designer / Researcher , 2020/12 - present
• Owner of User interviews/questionnaires every month（I designed different research topic every month）
• A/B Test - Design the wireframes and analyze the result.
• Persona / User Journey - Build the Persona and user journey base on the research of 845 valid questionnaires and 10 user interviews.
• Usability Testing - Usability test before and after every revamp.
• SUS / NPS - Test and track the performance of SUS / NPS regularly.
• Wireframe / Prototype - Design the wireframe and prototype base on the research and data.
扶風整合設計有限公司
Designer（part-time）, 2020/9 - 2021/2
• Assisted client companies such as Google in designing slides
• Designed different types of slides template for different client companies
行政院公共數位創新空間（PDIS）
UX Researcher（intern）, 2019/7 - 2019/9
• Redesign the website of government（智財局商標專利網站 / 財政部稅務網）
• Questionnaires, user interviews, usability test
• Design Persona/Wireframe/Prototype (Adobe XD, Sketch )
UX Design / UX Research
身兼User research負責人及UX designer，負責優化app、網頁的流程及介面，提供更佳的購物體驗。
• User research
• SUS / NPS
• A/B test
• Persona / User Journey
• Wireframe
• Lo-fi prototype、Hi-fi prototype
• Usability Testing
協助政府網站體檢及優化，改善多個政府網站的使用者體驗(智財局商標專利網站/財政部稅務網)。
• 問卷、訪談
• 易用性測試
• 繪製 Persona、wireframe、prototype
(使用 Adobe XD 及 Sketch )
此專案是設計⼀款結合⽣理偵測情緒管理及紀錄的系統，使用者可透過此系統更容易控制⾃⼰的情緒及壓⼒。
• User research
• Affinity Diagram
• Persona
• Lo-fi prototype
• micro usability
• Hi-fi prototype
國立清華大學服務科學所網站
服科所舊版網站從創所開始用了十年之久，去年我開始著手設計新版網站，今年上線完成。
• 訪談同學、教授使用心得及習慣
• 設計 prototype ( Adobe XD 、Sketch)
• Google site 建置
Service Design
Usability Test
Synology 群暉科技
synology的產品nas，在操作上有些步驟過於專業，怕第一次接觸的用戶會較難上手，因此希望透過更解結明瞭的設計，降低使用門檻提升易用性。
• Interaction Map
• User Research
• 產品建議
• Persona
• 競品分析
• Heuristic Evaluation
• Usability Test
Design Tools:
• Figma
• Sketch
• Adobe XD
Analysis Tools:
• Google Analytics
• Optimize
• Firebase
• Crazy egg
周虹辛 ｜ Hung-Hsin , Chou
I'm an UX designer/researcher of Taiwan Rakuten Ichiba for one and a half year.
Also have 4+ years of experience in human-computer interaction and service design.
I have worked with 10+ companies (including EC platform, government, school, bank, charity, technology company) to improve and optimize their web pages or app base.
I aspire myself to be an UX designer who can bridge the gap between people and make them closer.
Cellphone｜0934-409-816
Email｜[email protected]
Education & Expertise
National Tsing Hua University, Master, Service Science, 2018 - 2020
Design Thinking/ Empathy/ Service Design/ User Research/ Competitor Analysis/ Persona/ Wireframe/ Usability Testing
National Central University, Bachelor, Information Management, 2014 - 2018
Information Architecture/ Management/ Statistics/ Web Design/ Interface Design/ Social Enterprise/ Anchor of Campus News
Work Experience
台灣樂天市場股份有限公司（Taiwan Rakuten Ichiba, Inc.）
UX Designer / Researcher , 2020/12 - present
• Owner of User interviews/questionnaires every month（I designed different research topic every month）
• A/B Test - Design the wireframes and analyze the result.
• Persona / User Journey - Build the Persona and user journey base on the research of 845 valid questionnaires and 10 user interviews.
• Usability Testing - Usability test before and after every revamp.
• SUS / NPS - Test and track the performance of SUS / NPS regularly.
• Wireframe / Prototype - Design the wireframe and prototype base on the research and data.
扶風整合設計有限公司
Designer（part-time）, 2020/9 - 2021/2
• Assisted client companies such as Google in designing slides
• Designed different types of slides template for different client companies
行政院公共數位創新空間（PDIS）
UX Researcher（intern）, 2019/7 - 2019/9
• Redesign the website of government（智財局商標專利網站 / 財政部稅務網）
• Questionnaires, user interviews, usability test
• Design Persona/Wireframe/Prototype (Adobe XD, Sketch )
UX Design / UX Research
身兼User research負責人及UX designer，負責優化app、網頁的流程及介面，提供更佳的購物體驗。
• User research
• SUS / NPS
• A/B test
• Persona / User Journey
• Wireframe
• Lo-fi prototype、Hi-fi prototype
• Usability Testing
協助政府網站體檢及優化，改善多個政府網站的使用者體驗(智財局商標專利網站/財政部稅務網)。
• 問卷、訪談
• 易用性測試
• 繪製 Persona、wireframe、prototype
(使用 Adobe XD 及 Sketch )
此專案是設計⼀款結合⽣理偵測情緒管理及紀錄的系統，使用者可透過此系統更容易控制⾃⼰的情緒及壓⼒。
• User research
• Affinity Diagram
• Persona
• Lo-fi prototype
• micro usability
• Hi-fi prototype
國立清華大學服務科學所網站
服科所舊版網站從創所開始用了十年之久，去年我開始著手設計新版網站，今年上線完成。
• 訪談同學、教授使用心得及習慣
• 設計 prototype ( Adobe XD 、Sketch)
• Google site 建置
Service Design
Usability Test
Synology 群暉科技
synology的產品nas，在操作上有些步驟過於專業，怕第一次接觸的用戶會較難上手，因此希望透過更解結明瞭的設計，降低使用門檻提升易用性。
• Interaction Map
• User Research
• 產品建議
• Persona
• 競品分析
• Heuristic Evaluation
• Usability Test