- Jobs
ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.- ResourcesSuccess StoriesBusiness ExcellenceAbout CakeResumeFeatured Reads
- Hire
- Download our App
CakeResume Talent Search
Advanced filters
On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Product Designer @Freelance2023 ~ Present
・
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Sales Consultant/Content creator @YBA Marketing2022 ~ Present
・
Within three months
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Studying
・
Ready to interview
Part-time / Interested in working remotely
4-6 years
Western Governors University
・
Educational Sciences
Offline
Offline
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
overseas sales engineer @Moldpower Co., Ltd2017 ~ 2019
・
PM/專案經理/產品經理/銷售業務
Within one month
款事項處理 -尋找可靠供應商與供應商關係維持 -提供有效率的顧客協助 -商品包裝以及物流時程安排 -每月財務報表編撰 Customer Service Associate (期間合約人員) • 日煙國際製造股份有限公司 十月六月供應鏈以及多元文化公司環境 -安排代工之香菸與香菸原料
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Southern Taiwan University of Technology
・
Marketing and Logistic Management
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)2020 ~ Present
・
PM/產品經理/專案管理
Within one month
Wei Chen Lin(Jason) 10 years experiences of product management & optic electrical knowledge background Be good at new product development , cross-section coordination, project management Product Manger City: Tainan，TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
・
Optical electrical technology
Team Lead Manager of Technical Operation @Finstek - GMI2023 ~ Present
・
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
・
Industrial EngineeringPast
Lead of Business Development @Imweb Corp, Taiwan Branch2022 ~ 2023
・
Business Development Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chaoyang University of Science and Technology
・
CSIEAccount Manager @致伸科技2021 ~ 2024
・
Account manager、海外業務、專案經理、project manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
KAINAN UNIVERSITY
・
Bachelor of Applied English .
Past
General Manager, Taiwan @Glints2021 ~ 2022
・
Senior Product Manager, Product Director
Within one month
Mars Liu 6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty Product Management/ Operational Management/ Business Model Planning Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager [email protected] https://www.linkedin.com/in/mars-liu-0aa86b125/ Work Experience Glints, General Manager - Taiwan, MayJulyA series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Chengchi University
・
Law, Anthropology
Social Media Coordinator/ Manager
Within one year
Skills Eric Leatherwood Social Media Coordinator/ Manager • Los Angeles, US • [email protected] Hello! My name is Eric Leatherwood, a trained and experienced social media strategist. I have over four years of experience in the fields of secretarial work, social media marketing, managing out / inbound calls, and market research Skills Market Research Specialized in analyzing and researching market trends. From state to local, my skills can be adjusted to suit any needs Social Media Management Specialized multitasked management of social media to enhance reach and member engagement Social Media Outreach Understand virality, expanding social
Ready to interview
Full-time / Interested in working remotely
4-6 years
California State University Northridge
・
Political Science/ Communications Double MajorThe Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
Search Tips
1
Search a precise keyword combination
senior backend php
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.
Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Senior Customer Support Representative at PT. Equdero Layanan Indonesia
PT Equdero Layanan Indonesia
・
2022 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Customer Service / Support, Customer Service Manager
Fields of Employment
Hotel, FinTech / InsurTech
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Languages
Indonesian
・
Native or Bilingual
English
・
Professional
Job search preferences
Positions
Customer Support Lead
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Brawijaya
Major
Computer Science
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional