Senior Customer Support Representative  •  PT Equdero Layanan Indonesia

May 2022 - March 2024

• Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
• Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
• Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
• Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
• Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.

Customer Service Agent  •  PT Equdero Layanan Indonesia

July 2021 - April 2022

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through live chat and email.
• Acknowledging and resolving customer complaints.
• Maintain product knowledge.
• Keeping records of customer interactions and complaints, and making a follow-up as necessary.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Customer Success Agent  •  Niagahoster - Web Hosting Unlimited Indonesia

February 2021 - May 2021

• Provide help desk support to Web Hosting users through chats.
• Identify customer needs and help customers use specific features.
• Inform customers about new features and functionalities.
• Follow up with customers to resolve their technical issues.
• Gather customer feedback and share with internal team.
• Assist the Server Admin to monitor server performance.
• Response and check abuse of service (spam/ phishing).

Guest Relations Officer  •  Grand Kesambi Resort & Villas

October 2019 - November 2020

• Process Guest Check-in and Check-out.
• Maintain Guest Satisfactory with extraordinary services.
• Handling Guest's Complaint and Problem Solving in timely manner.
• Upsell Products and Services to achieve target revenue.
• Night Audit.
• Train New Employee and Trainee.

Guest Service Agent  •  H-ostel Kuta Bali

November 2018 - September 2019

• Register guests and assigns rooms.
• Accommodates special requests.
• Payment handling.
• Night Audit.
• Up selling services and goods.
• Room Management.
• Process guest check-ins and check-outs.

Employé polyvalent  •  Più Più - Fastronomie Italienne

July 2018 - October 2018