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Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within two months
and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality & Traning executive • Fullerton India Credit Company Limited AugustFebruary 2023 Handling quality and training of west zone collection team Performing audits of team assigned Conducting training of new hires and agencies Developing training content and process SOPs Planning BQM plans and taking initiatives for improvement Planning and executing employee engagement activities Conducting and participating in calibration Conducting performance review of team assigned Conducting quality induction for new hires Providing feedback on areas of improvements Planning ...
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
Project Leader | Senior Automation Test Engineer @Zealogics Inc2023 ~ 2024
・
SR. Software QA Engineer
Within one month
the development lifecycle. Influenced the design of test hooks for improved user experience. Identified and resolved critical defects in software coding, contributing to timely issue resolution. Led comprehensive reviews of automation flows, defining strategic scopes for automation. Collaborated with support teams to provide technical support, resolving issues related to software products. Reviewed product requirements from a customer perspective, providing feedback to development teams. Created and maintained documentation and knowledge base articles, facilitating knowledge sharing, and reduced 20% of support calls. Responsibilities: Actively participated in the entire software development lifecycle, condu...
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Feng Chia University
Past
Quality Assurance @PT FPT Software Indonesia2022 ~ 2023
・
Software Quality Assurance
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Gunadarma
・
System Informasi
STORE MANAGER @HIGHLAND COFFEE SERVICE JOINT STOCK COMPANY2014 ~ 2019
・
Within one month
Tran Thi Ly Na I am a person who is energetic positive, proactive and always strive to achive the highest result. I have more than 4 years in F&B,3 years in retail management. Ability to work in high-pressure enviroment, adaptability, always want to learn and listen to gain more experience. Work Experience STORE MANAGER • CÔNG TY TNHH AVANTI GROUP thángPresent -Develope business strategy to raise our customer's pool, expand store traffic and optimize profitability. -Meet sake goals by training, motivating, mentoring and providing feedback to sale staff. -Ensure high levels of
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Account Manager @PT Bradken Indonesia2022 ~ Present
・
Business Planning Manager
Within six months
both sales and site offices and associated functions. • Maintenance of internal Bradken system including CRM • Liase with a market support team on sales and marketing information and promotion • Ensure that customers are sent fortnightly advice on products dispatched and currently on order • To distribute all tender and contract documents, providing feedback to management, to ensure the best possible outcomes for Bradken and its customers. General Foreman of Strategic Planning • PT. Freeport Indonesia MarchMay 2021 • Monitor and coordinate in terms of all maintenance activities planned jobs, in terms of labor, materials and down time. • Achieve NS Crusher
Employed
Full-time / Interested in working remotely
6-10 years
Institute Technology of Bandung
・
Business Administration
Quality control/quality assurance chemist @PepsiCo-Pakistan Beverages Limited2011 ~ Present
・
Quality control, Quality Assurance, Staff Produksi
Within six months
of accuracy and attention to detail. I possess excellent communication and problem-solving skills, and am adept at using the latest technologies to ensure product quality.” Inspected and tested a variety of products for quality assurance, ensuring compliance with company standards Developed and implemented quality control processes to ensure products met customer specifications Performed daily quality checks to ensure all products met quality standards before being shipped Monitored and documented quality control issues, providing feedback to production teams to improve processes. Education Hazara University Mansehra, Pakistan ChemistrySkills PowerPoint Word Microsoft Office excel Photoshop Communication Languages English — Fluent
Employed
Full-time / Interested in working remotely
4-6 years
Hazara University Mansehra, Pakistan
・
Chemistry
RTO Executive (Operations Department) @Cardekho.com2023 ~ Present
・
RTO Executive
Within one year
team goals. https://www.linkedin.com/in/ashusolanki8822 Work Experience RTO Executive (Operations Department) • Cardekho.com MarchPresent Assisted with day to day operations, working efficiently and productively with all team members & Acted as a team leader in group projects, delegating tasks and providing feedback. Weigh Bridge Operator (Store Department) • PNC Infratech Limited DecemberFebruary 2022 Completed paperwork, recognizing discrepancies and promptly addressing for resolution & Paid attention to detail while completing assignments. Computer Operator (Store Department) • Eegal Security Service JanuaryDecember 2020 Complied with data entry quotients to support time-sensitive project input
Full-time / Interested in working remotely
4-6 years
Dr. B.R. Ambedkar university Agra(U.P.)
・
Bachelor Of ScienceCustomer Service Team Lead @PT Aplikanusa Lintasarta2020 ~ Present
・
Team Leader
Within two months
Employed
Full-time / Interested in working remotely
6-10 years
Universitas Mercubuana Jakarta
・
Electrical EngineeringSr. SEO Specialist (Remote) @Neil Patel Digital India2020 ~ 2021
・
More than one year
such as Keyword Planner and conducted analysis to determine potential value to gain most search engine traffic. Conducted searches such as evaluating competitor websites to incorporate best practice and create marketing strategy to ensure optimal results. Developed title tags, description of meta tags and highlighted and added relevant links to the site. Creating monthly SEO strategies and plans for client projects. Handled client relations with assigned clients, providing feedback, reports and updates weekly. Sr. SEO Executive • TatvaSoft NovemberDecember 2020 Planning and devising on-page & off-page optimization for in-house web...
Full-time / Interested in working remotely
4-6 years
North Maharashtra University
・
Computer6-10 years
Public Institution Secondary School of Economics
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual