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Senior User Experience Researcher @AJA大予創意設計股份有限公司2021 ~ 2023
・
UX Researcher/Design Researcher
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Savannah College Art and Design
・
Service Design
General Manager @Oreilly Auto Parts2019 ~ Present
・
Any
Within one month
Dylan Gurley Experienced Worker looking for new opportunities Experienced worker looking forward to starting what I believe is a career opportunity. Determined leader and goal oriented employee. I believe in bringing my best everyday and helping in any way possible from the time we arrive to the time we leave United [email protected] Work Experience NovemberPresent Tuscaloosa AL and Winfield AL General Manager Oreilly Auto Parts Overall General management of store, sales, payroll, staffing, training, and anything else to ensure store is as operable as possible. Overall I have ran the store on Skyland
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Christian Family Academy
・
General Studies
Senior Front End Developer @Gemini Data Inc.2021 ~ Present
・
Architect, Principal Software Engineer
Within one month
lancetw aka Hsin-lin Cheng Experienced Senior Software Engineer < [email protected] > Education: Computer Science, Tunghai University, Taiwan (Bachelor's Degree) Professional Summary Experienced and results-oriented Senior Front End Developer with a proven track record in leading front-end development and design. Proficient in a variety of technologies, including PixiJS, D3.js, React, TypeScript, and more. Passionate about creating efficient, user-friendly web applications and driving project success through innovative problem-solving and team collaboration. Professional Experience Fully Remote, Senior Front End Developer, GEMINI DATA, 2021 ~ 2024 https://www.geminidata
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tunghai University
・
Computer Science
C.E.O / Founder @OMA HOUSE2011 ~ Present
・
Manager
Within one month
Zeeshan Ahmed Expert in OOH and BTL advertising, passionate about crafting memorable campaigns. Skilled in strategic planning to boost brand engagement. Track record of overseeing campaigns with meticulous attention to detail. Thrive in collaborative settings, fostering teamwork for outstanding results. Committed to staying updated on industry trends to provide innovative solutions. Ready to contribute expertise to dynamic teams . Karachi, Sindh, Pakistan [email protected] Experience Entrepreneur / Founder • OMA HOUSE OctoberPresent I operate an Outdoor/BTL Advertising Agency, specializing in creating impactful campaigns that engage audiences effectively
Employed
・
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Karachi University
・
CommercePast
Assistant Accounting Finance Manager @Vacation Homes 3652019 ~ Present
・
Administration Staff and Customer Service
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
・
EducationPlatform operation @Alibaba Group2016 ~ 2019
・
Operation Manager
Within two months
Studying
・
Ready to interview
Part-time / Interested in working remotely
6-10 years
University of Malaya
・
Information Technology education
Past
Electrical Section Head @Sayyed Engineers Limited2014 ~ 2016
・
Electrical and Electronics Engineer
Within three months
Ahmed Yousaf London, [email protected] https://www.linkedin.com/in/ahmed-yousaf-b/ Highly skilled Electrical/Software engineer with expertise in C# (.NET), proficient in Python, with a strong understanding of programming paradigms and software design patterns. Experienced in developing military-standard software and collaborating effectively in agile environments to deliver projects of varying scope and committed to leveraging technical expertise and collaborative skills to drive innovative software solutions. Work Experience Avionics Engineering Officer • Federal Government of Pakistan OctoberSeptember 2023 | Karachi, Pakistan Data Acquisition using
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
University of Central Punjab
・
Electrical and Power Transmission Installation/Installer, General
Medical Representatives @PT Otto Pharmaceutical Industries2011 ~ 2016
・
Sales Manager
Within two months
Pengalaman Kerja National Sales Manager Double Medical Technology Inc JanuariPresentTaipei, Taiwan - Responsible for identifying new sales of Medical Devices in Indonesia area - Maintaining fruitful relationships with existing and new customers - Monitoring Indonesia market sales, creating promotional budgets and meeting company targets - Periodical sales and marketing plans and proposal - Attend trade-related conferences, exhibitions, meetings,events - Attend customer inquiries, solve customer needs - Analyse and provide solutions, feedback on customer needs - Build good relationships between the company and customers - Develop product to make them better known in the community and maintain good relationships with customers. Senior Sales Pt Osstem implant indonesia
Employed
・
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Universitas Bandung Raya
・
Accounting
Freelance Product Designer (Available for Contracts) @Self Employed2023 ~ Present
・
Senior UI/UX designer / Product designer
Within one month
healthtech, and fintech. My goal is to create digital experiences that meaningful and impactful to both businesses and users. Whether you have some project to talk about or just wanna chat, I'm always down. Taichung City, Taiwan https://itsjamescheng.weblow.io Work Experience FebruaryPresent Freelance Product Designer (Available for Contracts) Self Employed Client: GoalsMapper - Conducted comprehensive user research to inform product and user experience directions. - Worked with stakeholders to actualize concepts, going from inception to high fidelity prototypes. - Enhanced existing products and designs through strategic improvements. Client: Zypsy - Collaborated
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
・
Human Technology Interaction
Past
Graphic Designer @Blue Ocean Project2024 ~ Present
・
Art Director
Within three months
Muhamad Agung Bandung, Bandung City, West Java, [email protected] https://www.linkedin.com/in/muhamad-agung/ Creative professional with a passion for visual storytelling and strategic communication. Specializing in graphic design, video production, and digital activation, I bring 5 years of experience in elevating brands through compelling visuals. Currently spearheading art direction and campaign strategies at Zalmon Fabric, I thrive on integrating creativity with systematic thinking. Open to exciting opportunities in concept artistry, art direction, and roles focused on advancing digital and visual communication. Let's
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Jenderal Achmad Yani (Unjani)
・
International Relations and AffairsThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual