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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Team Leader @PT. CONCENTRIX SERVICE INDONESIA2019 ~ 2023
・
Administrasi
Within one month
Unemployed
・
Ready to interview
Interested in working remotely
6-10 years
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
. Date of Birth:︱Nationality: Taiwanese [email protected] Work Experience Transcosmos Taiwan FebruaryPresent, Customer Service Trainer Achievement: Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects. Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching. Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks. Gaining a certificate of trainer from client in 3 months. CS
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文Sales Team Leader @Hisense Middle East2024 ~ Present
・
Sales Manager
Within one month
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Jaipur National University
・
retailingPast
Supervisor/ Team Leader Telemarketing @PT. Tradisi Untuk Semesta2018 ~ 2022
・
Staff Digital Marketing,Team Leader Telemarketing
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
SMA BINA WARGA 2 PALEMBANG
・
IPS
Offline
Offline
Quality Assurance Analyst @Andromeda BPO2013 ~ 2015
・
Assistant Manager Training and Quality
Within one month
programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality & Traning executive • Fullerton India Credit Company Limited AugustFebruary 2023 Handling quality and training of west zone collection team Performing audits of team assigned Conducting training of new hires and agencies Developing training content and process SOPs Planning BQM plans and taking initiatives for improvement Planning and executing employee engagement activities Conducting and participating in calibration Conducting performance review of team assigned Conducting quality induction for new hires
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
Head Product Operation Manager - GAMES, Southeast Asia @OPPO Indonesia2021 ~ Present
・
Project Manager, Product Operations, Product Support, Program Manager
Within one month
addressed issues and implemented updates based on user feedback. Content Growth Strategist (BABE - Bytedance): Subsequently, I dedicated two years to driving the Content Growth project at BABE - Bytedance. Here, I focused on expanding the platform's content inventory, including articles and videos. Collaborating closely with the IT team as product owner, I ensured the legality of crawled content and devised strategies to enhance content sourcing and quality. My analytical acumen was vital in tracking content growth progress and optimizing content management systems. Theme Store and Gaming Enthusiast (OPPO): My tenure at OPPO encompassed diverse roles
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
・
Computer Science
Past
KOL and Partnership Specialist – Social Content Marketing @OPPO2023 ~ 2024
・
Team Leader/Specialist
Within one month
Celeb/Mega KOLs. - Support social team to book KOLs for social always on. - Have good relationship with production house, publishers, sponsorships, TV...for partnerships. Affiliate Marketing – Key Account Management (KAM – Beauty, FMCG Category) • Lazada thángthángMonitor and manage KOLs to drive performance for Affiliates Team day-to-day, also for Lazada Platform. - Suggest exclusive deals for KOLs to join campaigns. - Plan and optimize all KOLs’ platforms to drive the best performance (GMV + orders). - Collaborate with Branding Team to manage and execute all plans for branding projects. - Have the data
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
University of Education
・
Chinese
Past
Senior iOS Developer @Nogle Taiwan2021 ~ 2023
・
Senior iOS App developer
Within one month
Raymond Ting I am devoted to raise peoples' quality of life and quality of community with Information Technology, thus I am interested any mobile converged device that is most close to people. •12+ years experience with software development • 8+ years experience in financial client development on iOS • 3+ years experience in financial client development on Silverlight • 7+ years experience in game server and client development use C++/C# • 6+ years experience as team leader Senior iOS App developer Taipei，TW [email protected]: Objective-C / Swift /
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Feng Chia University
・
Civil Engineering
Team leader
Within one month
Aditya Octa Rizky Jakarta, 24 Oktober 1988 || [email protected] Komplek Pelni Blok F 4 no 13 Depok Dengan pengalaman kerja sebagai team leader di social media halo BCA selama hampir 5 tahun ditunjang juga dengan pengalaman sebelumnya pada jenjang layanan contact center. Saya memiliki kemampuan untuk memimpin tim dan menangani pelanggan serta didukung oleh kemampuan excel dan komunikasi yang baik, dapat dipertimbangkan untuk mengisi posisi yang ditawarkan oleh Bapak/Ibu Pengalaman Kerja Team Leader Social Media • Bank BCA AprMar 2024 Memantau dan menindaklanjuti email pelanggan yang mendesak dan perlu ditindaklanjuti Menyediakan data pencapaian tim setiap
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Sales Modent Trade @PT. Medan Distribusindo Raya (Wings Group)2022 ~ Present
・
Team Leader
Within one month
MHD ANDRIAN Hp :email : [email protected] Medan, Sumatera Utara, Indonesia Saya Muhammad Andrian, saya lahir dikota Medan pada tahunSaya suka bersosialisasi dan suka belajar terhadap suatu hal yang baru. terutama didunia retail adalah salah satu bagian dari pekerjaan saya sehari hari, bertemu, bernegoisasi dan mendeal kan sesuatu pencapaian. Oleh karena itu saya ingin menyalurkan tenaga, kemampuan dan kreatifitas saya . Pengalaman Kerja Sales Modern Trade • PT. Medan Distribusindo Raya (Wings Group) DesemberPresent melakukan kunjungan ke outlet modern Trade dengan total 72 toko yaitu MTI, MTKA Dan MT Nasional, untuk mempertahankan availability produk, visibility produk
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
SMA Sultan Iskandar Muda
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual