Cake Talent Search

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4-6 years
6-10 years
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Marketing Manager – Digital Innovation, Brand Marketing @DKSH
2022 ~ Present
Marketing Manager
Within one month
Marketing Strategy
Collaboration & Teamwork
Cross-functional Team Leadership
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chang Gung University
Health/Health Care Administration/Management
Avatar of the user.
Avatar of the user.
Staff Administration & Management Proyek @CV.PRISAI UTAMA
2021 ~ Present
Staf Administrasi, Administrator, Staff SDM, Sekretaris, Manajemen Traine
Within one month
Manajemen Bisnis
Manajemen Proyek
Teamwork & Leadership
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Trisakti Institute of Transportation and Logistics
Manajemen Transportasi Udara
Avatar of Mrs Kavita.
Avatar of Mrs Kavita.
Pre School Year Three @Kangaroo kids international preschool
2022 ~ Present
Teacher
Within three months
Mrs Kavita Teacher MumbaiI'm a preschool teacher with 5 years of experience. I love creating fun activities that help kids learn and grow. I focus on making sure each child gets the support they need to succeed. I enjoy building relationships with kids, parents, and other teachers. I'm always learning new ways to be a better teacher and help kids thrive. Work Experience Pre School Year Three Kangaroo kids international preschool MayPresent Planning Fun Learning: Come up with cool things for kids to learn and do that match their age and interests.
Leadership + Management
Communication & relationship-building skills. Listen attentively
Teamwork
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
HNBG College , Kumaun University
Bachelor of Education (B.Ed)
Avatar of 李季蓁.
Avatar of 李季蓁.
Software Product Manager @HOMEE AI
2023 ~ Present
產品經理 Product Manager
Within one month
李季蓁 Lyra Li Accomplished Senior Software Product Manager with a robust background in simplifying complex technologies for diverse audiences, ensuring product success through clear value propositions and addressing client pain points. Recognized for exceptional written and verbal communication skills, adept at managing cross-functional teams and delivering innovative software solutions that meet market demands. [email protected] Work Experience HOMEE AI, Software Product Manager,~ Now Build a brand new PM working flow system from 0 to 1 and keep improving Define, plan and launch the first Furniture AI SaaS and AI Spatial Designer products
Learning
Communication
Analysis
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立高雄大學
資訊工程學系, 西洋語文學系
Avatar of Vy.
Avatar of Vy.
Past
Teacher Assistant @English Language Teaching Assistant Program (ELTA)
2023 ~ 2024
Administration Staff
Within one month
Vụ Thiếu Nhi Mới - tiNiWorld NovemberAugustLead a team of 2-3 members to sell entrance tickets, foods and beverages, handmade products, and kid toys. - Take care of kids carefully and play together with them. - Give training sessions to newcomers. - Check daily revenues and inventory and complete bookkeeping. Education 國立東華大學 | National Dong Hwa University (NDHU) International BusinessUEH - University of Economics Ho Chi Minh AccountingUEH - University of Economics Ho Chi Minh AccountingSkills Microsoft Office Communication Canva Teamwork & Leadership Interpersonal Skills Creativity Creative Thinking Multitasking Languages English — Fluent Vietnamese — Native or Bilingual Chinese — Beginner
Microsoft Office
Communication
Canva
Unemployed
Ready to interview
Intern / Interested in working remotely
6-10 years
國立東華大學 | National Dong Hwa University (NDHU)
International Business
Avatar of Angela Cheng.
Avatar of Angela Cheng.
Past
R&D Engineer @CymMetrik Enterprise Co., Ltd.
2018 ~ Present
FAE工程師、Project Manager、R&D
Within two months
鄭郁璇 | Angela Cheng [email protected]具有五年專案開發經驗,主要以產品材料開發與產品結合為主。異材質、醫療材料、導電墨異質材料、功能性塗料、功能性膜料等領域。 擁有兩年與客戶共同開發的業務開發經驗,致力於與客戶合作開發新產品,精通技術性能
research&devolopement
Laboratory Skills
Laboratory Techniques
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tamkang University
Chemical & Materials Engineering
Avatar of Wesley Liu.
Senior Software Engineer
Within one month
CHIEN HUNG, LIU Software Engineer | Quality Assurance | Industrial Electromechanical Control A software engineer with over ten years of experience in quality assurance for IBM Security products. Possessed comprehensive QA skills, including system administration and integration, security, test infrastructure, networking, automation, and Python programming. Also experienced in collaborating with teams across countries and cultural boundaries. In 2018, joined IBM Cloud as a DevOps Engineer in Shanghai and worked there untilRecently completed industrial electromechanical control training and obtained certifications in www.linkedin.com/in/wesley990 [email protected] Areas of professional skills Test
Automation
DevOps
Python
Ready to interview
Full-time / Interested in working remotely
6-10 years
National ChangHua University of Education
Computer Science
Avatar of Romy Ersyaputra.
Avatar of Romy Ersyaputra.
Past
Head of Sales Departement @PT. EDEN PANGAN INDONESIA
2023 ~ Present
COO or Head of Operations or Head of Sales/Business Development
Within two months
Romy [email protected] Jakarta, Indonesia Results-focused sales and marketing leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies and continuous optimization to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends. Work Experience Head of Sales Departement • PT. EDEN PANGAN INDONESIA OktoberPresent | Jakarta, Indonesia Achievement : 1) Positive contribution margin due to margin and saving cost strategy from -3.1% become +0.2% 2) New channel approach ; Wholesale with networking give revenue 2 bio a month
Communication
Excel
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Universitas Internasional Batam
Management
Avatar of Aswin Adisaputra.
Avatar of Aswin Adisaputra.
Past
IT Consultant @Lienix Project
2022 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
Aswin Adisaputra IT Consultant & Business Analyst Kalijudan Asri Indah 90, Surabaya, Jawa Timur, Indonesia [email protected]'m a IT enthusiast and Business Analyst with 7+ years of expertise. My skills extend to business analysis, project management, and software development. I've successfully delivered tailored solutions for manufactures, retails and hospitality industries . Now, I'm eager to bring my skills to new challenges in the IT sector. Work Experience IT Consultant • Lienix Project OctoberPresent As an IT Consultant and Technical Lead, I have successfully overseen diverse projects for various business units
Communication
Business Analysis
Business Planning
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Petra Christian University
Information Technology
Avatar of the user.
Avatar of the user.
Past
Staff Accountant - Account Receivable @PT. Golf Taman Dayu
2012 ~ 2023
Accounting & Tax Staff, finance, Data Analis
Within one month
Word
Excel
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Universitas Brawijaya
S1 Akuntansi

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Within six months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Logo of CreditEnable.
CreditEnable
2023 ~ Present
Mumbai, Maharashtra, India
Professional Background
Current status
Employed
Job Search Progress
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Word
Excel
PowerPoint
Microsoft Office
Languages
English
Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Print

Danish Shaikh

A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service  ; I have a “win-win” approach and “Can Do” attitude towards life. 

  Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]

Work Experience

Assistant Manager - Quality and Training  •  CreditEnable

February 2023 - Present

  • Handling training and quality of inhouse and vendor location
  • Conducting trainings of new hires on product and process
  • Classroom training and online trainings
  • Developing and updating training programs for new hires
  • Auditing calls and coaching associates on areas of improvement
  • Initiating BQM and planning refresher on improvement areas
  • Conducting and participating call calibration across the centres
  • Engage in customer listening to identify customer pain points and expectations
  • Serve as an intermediary for escalations from agents and customers
  • Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
  • Identify process improvement opportunities to update SOPs
  • Implement and ensure compliance with the company's policies
  • Report support team's performance to supervisors and maintain monthly performance logs
  • Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
  • Identified and resolved customer needs promptly and efficiently.
  • Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
  • Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
  • Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.

Senior Quality & Traning executive •  Fullerton India Credit Company Limited

August 2022 - February 2023

  • Handling quality and training of west zone collection team
  • Performing audits of team assigned
  • Conducting training of new hires and agencies
  • Developing training content and process SOPs
  • Planning BQM plans and taking initiatives for improvement
  • Planning and executing employee engagement activities
  • Conducting and participating in calibration
  • Conducting performance review of team assigned
  • Conducting quality induction for new hires
  • Providing feedback on areas of improvements
  • Planning and conducting refreshers for inhouse and vendor location
  • Highlighting process gaps and provide process suggestions for smooth functioning of process
  • Analysis for business improvements
  • Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
  • Drafted reports to discuss developments and issues during board meetings.

Senior Associate - Training and Quality  •  Profectus capital PVT LTD

January 2022 - August 2022

  • Handling Sales and Credit teams quality and training
  • Planning training of hires for PAN India branches
  • Handling end to end TAT of loans from login till disbursement
  • Taking initiatives for smooth functioning of credit & sales department
  • Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
  • Performing Analysis and taking initiatives for business improvements
  • Performing audits to check the quality of credit
  • Preparing review reports for board meetings
  • Devised and optimised tracking metrics for assessing sales and consumer data.
  • Suggesting process automation wherever needed

Quality Assurance Analyst  •  Home Credit Pvt. Ltd

August 2016 - January 2022

  • Performing audits for a team of 45+ agents
  • Conducting and participating in calibration
  • Conducting performance review of team assigned
  • Conducting quality induction for new hires
  • Providing feedback on areas of improvements
  • Planning training and refreshers for the agents
  • Highlighting process gaps and provide process suggestions for smooth functioning of process
  • Analysis for business improvements
  • Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.

Quality Assurance Analyst  •  VERTEX Customer Solutions India Pvt. Ltd

September 2015 - August 2016

  • Ensure that agents adhere to company quality standards and attain goals that boost overall performance
  • Identify issues that agents may overlook and offer potential solutions
  • Motivate agents to exceed their comfort zones to accomplish predetermined goals
  • Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
  • Design and implement onboarding and training programs to equip agents to deal with common workplace issues
  • Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
  • Contribute to call calibration sessions to evaluate agent performance
  • Identify lapses in agents' performance and provide constructive feedback for improvement
  • Engage in customer listening to identify customer pain points and expectations
  • Drive the implementation of improved customer engagement strategies to increase agents' efficiency
  • Serve as an intermediary for escalations from agents and customers
  • Ensures communication is effectively delivered and appropriately addresses all customer concerns.

Quality Assurance Analyst  •  Andromeda BPO

November 2013 - August 2015

  • Providing product and communication training to new hires
  • Briefing the team members about their individual scores
  • Updating the team members of the new product arrivals and articles added in the intranet
  • Barging into CRS' calls and providing feedback on the quality of the call
  • Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
  • Monitor training effectiveness through feedback and assessment scores during OJT
  • Handle customer escalation calls and act as L2 for the team
  • Conduct Call Audits for agents and record CSAT for agents
  • Observe coach training sessions of new hires and give feedback for improvements
  • Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
  • Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
  • Manage external client expectations by reporting and attending conference calls
  • Document and update process training manuals and courseware along with the rest of the team.

Education

2016 - 2019

MUMBAI UNIVERSITY

Commerce

Skills


  • Word
  • Excel
  • PowerPoint
  • Financial Analysis
  • Incentive Programme Development
  • Research Project Management
  • Problem Analysis
  • Microsoft Office

Languages


  • English — Professional
  • Hindi — Native or Bilingual
  • Marathi — Native or Bilingual
Resume
Profile

Danish Shaikh

A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service  ; I have a “win-win” approach and “Can Do” attitude towards life. 

  Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]

Work Experience

Assistant Manager - Quality and Training  •  CreditEnable

February 2023 - Present

  • Handling training and quality of inhouse and vendor location
  • Conducting trainings of new hires on product and process
  • Classroom training and online trainings
  • Developing and updating training programs for new hires
  • Auditing calls and coaching associates on areas of improvement
  • Initiating BQM and planning refresher on improvement areas
  • Conducting and participating call calibration across the centres
  • Engage in customer listening to identify customer pain points and expectations
  • Serve as an intermediary for escalations from agents and customers
  • Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
  • Identify process improvement opportunities to update SOPs
  • Implement and ensure compliance with the company's policies
  • Report support team's performance to supervisors and maintain monthly performance logs
  • Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
  • Identified and resolved customer needs promptly and efficiently.
  • Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
  • Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
  • Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.

Senior Quality & Traning executive •  Fullerton India Credit Company Limited

August 2022 - February 2023

  • Handling quality and training of west zone collection team
  • Performing audits of team assigned
  • Conducting training of new hires and agencies
  • Developing training content and process SOPs
  • Planning BQM plans and taking initiatives for improvement
  • Planning and executing employee engagement activities
  • Conducting and participating in calibration
  • Conducting performance review of team assigned
  • Conducting quality induction for new hires
  • Providing feedback on areas of improvements
  • Planning and conducting refreshers for inhouse and vendor location
  • Highlighting process gaps and provide process suggestions for smooth functioning of process
  • Analysis for business improvements
  • Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
  • Drafted reports to discuss developments and issues during board meetings.

Senior Associate - Training and Quality  •  Profectus capital PVT LTD

January 2022 - August 2022

  • Handling Sales and Credit teams quality and training
  • Planning training of hires for PAN India branches
  • Handling end to end TAT of loans from login till disbursement
  • Taking initiatives for smooth functioning of credit & sales department
  • Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
  • Performing Analysis and taking initiatives for business improvements
  • Performing audits to check the quality of credit
  • Preparing review reports for board meetings
  • Devised and optimised tracking metrics for assessing sales and consumer data.
  • Suggesting process automation wherever needed

Quality Assurance Analyst  •  Home Credit Pvt. Ltd

August 2016 - January 2022

  • Performing audits for a team of 45+ agents
  • Conducting and participating in calibration
  • Conducting performance review of team assigned
  • Conducting quality induction for new hires
  • Providing feedback on areas of improvements
  • Planning training and refreshers for the agents
  • Highlighting process gaps and provide process suggestions for smooth functioning of process
  • Analysis for business improvements
  • Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.

Quality Assurance Analyst  •  VERTEX Customer Solutions India Pvt. Ltd

September 2015 - August 2016

  • Ensure that agents adhere to company quality standards and attain goals that boost overall performance
  • Identify issues that agents may overlook and offer potential solutions
  • Motivate agents to exceed their comfort zones to accomplish predetermined goals
  • Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
  • Design and implement onboarding and training programs to equip agents to deal with common workplace issues
  • Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
  • Contribute to call calibration sessions to evaluate agent performance
  • Identify lapses in agents' performance and provide constructive feedback for improvement
  • Engage in customer listening to identify customer pain points and expectations
  • Drive the implementation of improved customer engagement strategies to increase agents' efficiency
  • Serve as an intermediary for escalations from agents and customers
  • Ensures communication is effectively delivered and appropriately addresses all customer concerns.

Quality Assurance Analyst  •  Andromeda BPO

November 2013 - August 2015

  • Providing product and communication training to new hires
  • Briefing the team members about their individual scores
  • Updating the team members of the new product arrivals and articles added in the intranet
  • Barging into CRS' calls and providing feedback on the quality of the call
  • Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
  • Monitor training effectiveness through feedback and assessment scores during OJT
  • Handle customer escalation calls and act as L2 for the team
  • Conduct Call Audits for agents and record CSAT for agents
  • Observe coach training sessions of new hires and give feedback for improvements
  • Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
  • Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
  • Manage external client expectations by reporting and attending conference calls
  • Document and update process training manuals and courseware along with the rest of the team.

Education

2016 - 2019

MUMBAI UNIVERSITY

Commerce

Skills


  • Word
  • Excel
  • PowerPoint
  • Financial Analysis
  • Incentive Programme Development
  • Research Project Management
  • Problem Analysis
  • Microsoft Office

Languages


  • English — Professional
  • Hindi — Native or Bilingual
  • Marathi — Native or Bilingual