Call Centre Analyst  •  DBS Bank Ltd

January 2022 - October 2022

- Personalized service over the telephone to customers on banking products, accounts, and service       inquiries in an effective and efficient manner.

- Handle email enquiries and follow-ups with relevant departments.  

- Understand customers' needs and provide appropriate/ customized solutions. 

- Identify cross-sell opportunities during customer interaction. 

- Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement. 

Front Desk Executive  •  Global Indian International School

December 2020 - January 2022

- Provide customers and internal staff with professional administrative support, including taking accurate detailed messages, attending to routine correspondence and when required, to prepare written reports.
- Attend to all incoming phone calls and enquiries
- Attend to walk in visitors, parents and school stakeholders
- Provide assistance with the administration and maintenance of company records.
- Ensure the front office and reception is presentable
- As the first point of contact for most customers, endeavor to answer telephone enquiries in an efficient, friendly and professional manner.
- Maintain familiarity with office listings, including advertisements, so an enquiry can be directed to the most appropriate member of staff promptly.

Call centre officer   •  Grab Singapore

March 2018 - April 2020

-Handling enquiries and complaints from drivers and passengers
-Back end administrative work
-Providing customer service for inbound and outbound calls

Senior Guest Service Associate  •  Novotel Clarke Quay Singapore 

May 2016 - May 2017

-Handling guests walk-in, checking in and check outs
-Guest billing and payments
-Good communications and public relations
-To carry out other admin jobs assigned by the supervisor
-To provide excellent service to guests and meet their needs during the stay.