- Jobs
ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.- ResourcesSuccess StoriesBusiness ExcellenceAbout CakeResumeFeatured Reads
- Hire
- Download our App
CakeResume Talent Search
Advanced filters
On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Community Manager @Iron Fish Foundation2023 ~ Present
・
Product Manager / Project Manager / Business Development / Growth Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
・
Chinese and Language studies
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer SciencePast
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce
Soft Engineer @銓鍇國際股份有限公司2023 ~ Present
・
java程式開發
Within one month
自動化水平，領導知識管理系統的初期建置和客服資料自動化處理項目。 貢獻 ： 系統整合：成功串接三竹SMS API，並利用Power Automate與Zendesk API整合，自動化客戶服務流程，大幅提升資料處理速度和準確性。 自動化流程：設計並實現了客戶需求資料的自動整理流
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
東南科技大學
・
資訊科技與通訊學系
Senior PM @SetNet 技術顧問公司2019 ~ Present
・
Within one month
和關鍵績效指標 (KPI)，確保充分保障 IT 計劃 和營運連續性的服務級別協定 (SLA) 遵守。 執行及成果 • 評估並實施了世界一流的 CRM Zendesk B2B（銷售模組）、數位 POS 商店、數位 體驗平台（CPX）、數位看板解決方案、WhatsApp 商業帳號 API、私人流量零售和 Tik-Tok 解決方案。 • 設計實施 O2O
Ready to interview
Full-time / Interested in working remotely
10-15 years
Gabriela Mistral University
・
International Business
Team Lead Manager of Technical Operation @Finstek - GMI2023 ~ Present
・
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within two months
/QC for new functionalities, deploying services, and monitoring all kinds of system alerts related to trading platforms. Coworking with cross-functional teams such as the business, marketing, developments, and infrastructure, etc. 1. Coordinating with the global Dev and Network team to provide solutions for the stakeholder. 2. Monitoring system, website and feed quotes alerts with 24x7, Zabbix, Opsgenie, and Zendesk for case management. 3. First line response to all trading system related issues with quick actions and troubleshooting to provide workarounds. 4. Azure Cloud/Devops Operati...
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
・
Industrial Engineering
Offline
Offline
Chargé de projets Web
More than one year
Instagram, YouTube. Gestion de réseaux sociaux : Facebook Business Manager, Buffer, Sprout Social, Hootsuite, Commun.it. Suites de bureautique : Suite Office (Word, Excel, PowerPoint), G Suite. Infographie : Photoshop, Sketch, InVision, Slickplan, NinjaMock, Canva. Publicité : Power Editor, Facebook Insights. Connaissance de base de AdWords. Vidéo/Webdiffusion : WeVideo, Flash Media Live Encoder, Adobe Connect. Autres : Zendesk, Eventbrite, Wufoo, Evernote, Google Drive, Dropbox, Paper, SlideShare, Zapier, Adobe Acrobat XI Pro. Expérience Soutien aux communications Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (JanvierAujourd'hui) Agent au s...
Ready to interview
Full-time / Interested in working remotely
6-10 years
Collège LaSalle
・
Affaires électroniques (E-business)
Customer Representative Professional @SRG Asia Pacific Sdn Bhd2017 ~ 2018
・
Business Development, Quality Analyst, Customer Service
Within two months
timely completion of assigned tickets and cases within 48 hours or as per the SLA set by the Team Leader. Service Crew • GOLDEN DONUTS SDN BHD OctoberMay 2018 Customer Representative Professional • SRG Asia Pacific Sdn Bhd OctoberJanuary 2018 Handled inbound calls for Maxis, providing assistance to customers on inquiries, ensuring First Call Resolution (FCR), documenting customers' complaints, promoting products, and following up on pending cases that has been escalated to backend team. Skills Word Canva Google Drive PowerPoint zendesk Atlassian Salesforce Google Workspace Confluence JIRA Xspace Palantir Microsoft Office Excel ios Android Languages Malay — Nativ...
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Lincoln University College, Kelana Jaya, Selangor, Malaysia
・
Pastry Production Level 2Employed
・
Open to opportunities
Full-time / Remote Only
10-15 years
東海大學
・
資訊工程與科學研究所
Service Desk Consultant Level 2 @Wolf Consulting LLC2023 ~ Present
・
Technical Support Specialist
Within two months
customer agreements. - Drove processes and improvements to ensure requests and orders are completed within advertised expectations. - Became proficient in the MaaS360 Mobile Device management system. - Managed customer inventory and device provisioning in-house. - Worked mainly with IOS and iPad devices - Maintained notation and documentation in the Zendesk ticketing system to manage individual customer needs and changes. - Respond to tickets via multiple methods of communication including email, web, and phone. - Managed features and maintained cellular lines via multiple carriers for smartphones, basic phones, tablets, modems, and other data devices. Assisted in the installation of
Employed
・
Open to opportunities
Full-time / Remote Only
More than 15 years
ITT Technical Institute
・
Computer Network SystemsThe Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
Search Tips
1
Search a precise keyword combination
senior backend php
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.
Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Job Search Progress
Ready to interview
Professions
Fields of Employment
Work experience
6-10 years
Management
Skills
Languages
Job search preferences
Positions
Chargé de projets Web
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Major
David Painchaud
514 291-3381 [email protected]
Chargé de projet centré sur le service client et les stratégies numériques. Diplômé du Collège LaSalle en Affaires électroniques (E-business).
Compétences
- Sens de l'organisation et souci du détail.
- Capacité à mener de front plusieurs projets.
- Attitude axée sur la collaboration et le travail d'équipe.
- Intérêt prononcé pour les communications et les technologies de l'information.
- Raisonnement analytique, solutions innovatrices.
- Habileté pour la vulgarisation et le transfert de connaissances.
- Solides compétences en bureautique.
- Dévoué, passionné, proactif.
- Bilingue (Français/Anglais).
Savoir faire
Gestion de projet
- Gestion de projets numériques
- Suivi des échéanciers
- Gestion des priorités et des attentes
- Rédaction de devis et de contrats
Expérience client
- Service à la clientèle hors pair
- Coaching en service à la clientèle
- Cohérence des messages sur l'ensemble des plateformes
Web
- Intégration Web (Drupal, Wordpress, Sitefinity, Wix)
- Gestion des contenus
- Gestion de communauté
- Wireframing
Stratégie
- Optimisation des médias sociaux
- Stratégie de contenu
- Identification des risques
- Marketing par courriel
- Facebook Ads
- Veille concurentielle et vigie média
Rédaction
- Production de contenu pour les plateformes Web
- Écriture et réécriture de contenu
- Optimisation du référencement
Analyse
- Performance de campagnes ou sites Web
Outils informatiques
Environnements Mac et Windows. Connaissance fonctionnelle des langages HTML et CSS.
- CMS : Drupal, Wordpress et Sitefinity
- Gestion de projet : Asana, Trello, Gantt. Connaissance de base de Microsoft Project.
- Mailing : Mailchimp, Cyberimpact, Mailer Lite, Revue.
- Analytique : Google Analytics, Google Search Console, Facebook Insights
- Réseaux sociaux dans un contexte professionnel : Facebook, Twitter, LinkedIn, Google +, Instagram, YouTube.
- Gestion de réseaux sociaux : Facebook Business Manager, Buffer, Sprout Social, Hootsuite, Commun.it.
- Suites de bureautique : Suite Office (Word, Excel, PowerPoint), G Suite.
- Infographie : Photoshop, Sketch, InVision, Slickplan, NinjaMock, Canva.
- Publicité : Power Editor, Facebook Insights. Connaissance de base de AdWords.
- Vidéo/Webdiffusion : WeVideo, Flash Media Live Encoder, Adobe Connect.
- Autres : Zendesk, Eventbrite, Wufoo, Evernote, Google Drive, Dropbox, Paper, SlideShare, Zapier, Adobe Acrobat XI Pro.
Expérience
Soutien aux communications
Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (Janvier 2016 - Aujourd'hui)
Agent au service à la clientèle
Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (Janvier 2013 - Janvier 2016)
Agent senior - Bureau d'aide
BMO Banque de Montréal (Décembre 2011 - Janvier 2013)
Analyste à la fraude senior
BMO Banque de Montréal (Février 2011 - Décembre 2011)
Analyse à la fraude
BMO Banque de Montréal
(Septembre 2008 - Février 2011)
Agent au service à la clientèle
BMO Banque de Montréal
(Décembre 2002 - Février 2005 / Janvier 2008 - Septembre 2008)
Coordonnateur service à la clientèle
Blue Orchid Waters (Avril 2007 - Janvier 2008)
Agent au service à la clientèle/Bureau d'aide
Fido Solutions (Avril 2005 - Avril 2007)
Développement professionnel
Collège de Maisonneuve
Design Thinking et Design UX (en cours)
Créer du contenu pour les médias sociaux
Plan de communication et Web marketing
Olivier Lambert (La Tranchée)
La véritable façon d'utiliser la publicité Facebook: de la stratégie aux résultats
Dawson College
EQ SEO: Increase Traffic on Your Website
Edumicro
Gestion du temps et Outlook
HTML5 et CSS, de A à Z
Word - Fusion de A à Z
Shaw Academy
Social Media Marketing and Online Reputation Management: Learning to Monetize Social Media
udemy
Learn SEO for Wordpress Websites
Technologia
Atelier de rédaction Web
Planifier la refonte ou l'optimisation d'un site Web
Evolving Web
Introduction à Drupal 8
BMO Banque de Montréal
Coaching Essentials (Outils pour un coaching efficace)
Accréditation «Customer Conversations»
David Painchaud
514 291-3381 [email protected]
Chargé de projet centré sur le service client et les stratégies numériques. Diplômé du Collège LaSalle en Affaires électroniques (E-business).
Compétences
- Sens de l'organisation et souci du détail.
- Capacité à mener de front plusieurs projets.
- Attitude axée sur la collaboration et le travail d'équipe.
- Intérêt prononcé pour les communications et les technologies de l'information.
- Raisonnement analytique, solutions innovatrices.
- Habileté pour la vulgarisation et le transfert de connaissances.
- Solides compétences en bureautique.
- Dévoué, passionné, proactif.
- Bilingue (Français/Anglais).
Savoir faire
Gestion de projet
- Gestion de projets numériques
- Suivi des échéanciers
- Gestion des priorités et des attentes
- Rédaction de devis et de contrats
Expérience client
- Service à la clientèle hors pair
- Coaching en service à la clientèle
- Cohérence des messages sur l'ensemble des plateformes
Web
- Intégration Web (Drupal, Wordpress, Sitefinity, Wix)
- Gestion des contenus
- Gestion de communauté
- Wireframing
Stratégie
- Optimisation des médias sociaux
- Stratégie de contenu
- Identification des risques
- Marketing par courriel
- Facebook Ads
- Veille concurentielle et vigie média
Rédaction
- Production de contenu pour les plateformes Web
- Écriture et réécriture de contenu
- Optimisation du référencement
Analyse
- Performance de campagnes ou sites Web
Outils informatiques
Environnements Mac et Windows. Connaissance fonctionnelle des langages HTML et CSS.
- CMS : Drupal, Wordpress et Sitefinity
- Gestion de projet : Asana, Trello, Gantt. Connaissance de base de Microsoft Project.
- Mailing : Mailchimp, Cyberimpact, Mailer Lite, Revue.
- Analytique : Google Analytics, Google Search Console, Facebook Insights
- Réseaux sociaux dans un contexte professionnel : Facebook, Twitter, LinkedIn, Google +, Instagram, YouTube.
- Gestion de réseaux sociaux : Facebook Business Manager, Buffer, Sprout Social, Hootsuite, Commun.it.
- Suites de bureautique : Suite Office (Word, Excel, PowerPoint), G Suite.
- Infographie : Photoshop, Sketch, InVision, Slickplan, NinjaMock, Canva.
- Publicité : Power Editor, Facebook Insights. Connaissance de base de AdWords.
- Vidéo/Webdiffusion : WeVideo, Flash Media Live Encoder, Adobe Connect.
- Autres : Zendesk, Eventbrite, Wufoo, Evernote, Google Drive, Dropbox, Paper, SlideShare, Zapier, Adobe Acrobat XI Pro.