IT Backup Operations Specialist
PT. Smart Telecom
Sept 2023 – Present

Summary:
As an IT Backup Operations Specialist at PT. Smart Telecom, responsible for managing backup infrastructure components and ensuring the timely and efficient backup of critical data. This role involves executing backup jobs, facilitating data recovery, troubleshooting issues, optimizing performance, documenting procedures, managing hardware, and participating in disaster recovery planning.

Key Responsibilities:

• Backup Infrastructure Management:

  • Oversee setup, configuration, and maintenance of backup infrastructure components (Networker, Isilon, VProtect, Druva).

• Backup Execution:

  • Execute and monitor backup jobs to ensure critical data is backed up as per organizational policies.

• Data Recovery:

  • Facilitate timely data recovery in case of system failures or emergencies.
  • Conduct regular recovery tests to verify backup effectiveness.

• Troubleshooting and Issue Resolution:

  • Identify and resolve issues related to backup operations, including software glitches, connectivity problems, and hardware failures.

• Performance Optimization:

  • Continuously monitor and optimize backup processes to improve efficiency and minimize resource usage.

• Documentation and Reporting:

  • Maintain comprehensive documentation of backup procedures, configurations, and troubleshooting steps.
  • Generate regular reports on backup status, performance metrics, and compliance with backup policies.

• Hardware Management:

  • Monitor and manage backup hardware components, including servers, storage systems, and networking equipment.
  • Utilize tools like iDRAC for hardware monitoring and management.

• Disaster Recovery Planning:

  • Collaborate with IT teams to develop and implement disaster recovery plans and procedures.
  • Participate in disaster recovery drills and exercises to ensure preparedness for real-world scenarios.

IT Datacenter and Tools Monitoring Specialist
PT. Smart Telecom
Feb 2020 - Sept 2023

Summary:
As an IT Datacenter and Tools Monitoring Specialist at PT. Smart Telecom, responsible for monitoring all devices, producing utilization reports, deploying monitoring dashboards, and handling various project and maintenance tasks related to the data center.

Key Responsibilities:

• Monitoring Management and Incidents:

  • Monitor all critical servers and ensure availability of monitoring tools.
  • Configure critical elements to be connected to tool servers for effective monitoring.
  • Ensure availability of utilization reports for critical servers and network.
  • Communicate any major incidents via email and WA to the Infrastructure & Operations team.

• Utilization Reports of Network and Servers:

  • Produce utilization reports for network and server resources.
  • Process requests for utilization reports submitted under the "New IT Service Request - SR" category.
  • Fulfill utilization report requests from Business, Operations, and Management.

• Monitoring Dashboard Deployments:

  • Maintain monitoring dashboards as per user requests.
  • Handle requests for dashboard modifications submitted under the "New IT Service Request - SR" category or with prior approvals from Division Head and above.
  • Process all requests for addition and removal of network or servers from the monitoring system.
  • Validate and escalate issues if the Tool Agent is unavailable or shutdown via email to Admin/User/Owner.

• Other Jobs: Project and Related To Data Center and Maintenance:

  • Ensure timely completion of all project activities.
  • Assist and supervise SF IT and Vendors personnel for fixing errors and installations as per schedule.
  • Create and modify SOP documents for adding, modifying, removing, and reporting.

IT Desktop Support Specialist - Regional EJBN
PT. Smart Telecom
Mar 2016 - Feb 2020

Summary:
As an IT Desktop Support Specialist at PT. Smart Telecom, responsible for delivering technical assistance and support to end-users within the organization. Focus on troubleshooting and resolving issues related to desktop hardware, software, and network connectivity, with a pivotal role in managing IT assets and ensuring the smooth operation of critical systems and applications.

Key Responsibilities:

• End-User Support:

  • Respond promptly and professionally to IT support requests from end-users.
  • Troubleshoot issues related to desktop computers, laptops, printers, and peripheral devices.

• Software Troubleshooting:

  • Diagnose and resolve software problems, including those with Microsoft Office applications, SAP ST3, Kaspersky, and Symantec antivirus software.
  • Provide guidance and training to users on software usage and best practices.

• Network Connectivity:

  • Troubleshoot wired and wireless network connectivity issues, VPN access, and network printing.
  • Configure and maintain Cisco switches for reliable network performance.

• Application Development:

  • Collaborate with development teams on application deployment using frameworks like Laravel.
  • Support in the development and customization of business applications.

• IT Asset Management:

  • Maintain accurate inventory of IT assets, including desktops, laptops, software licenses, and peripherals.
  • Track asset allocation and ensure compliance with asset management policies.

• Security Compliance:

  • Assist in implementing and enforcing security policies and procedures to protect IT assets and data.
  • Conduct security assessments to identify and address potential vulnerabilities.

• Documentation and Training:

  • Create and maintain documentation, knowledge base articles, and user guides.
  • Provide training to end-users on IT systems and best practices.

• Collaboration and Communication:

  • Work closely with other IT teams to resolve technical issues and implement projects.
  • Communicate effectively with stakeholders to provide updates on support requests and project statuses.