I aim to turn customer desires and meaningful data into useful products and user experiences. I've built products, strategies, and programs to serve the immediate need of the user and drive product maturity, while moving toward the long-term goals of the business. My greatest experience is in the ability to solve relevant problems.
Product Manager
Black Diamond, WA, US
[email protected]
425-761-4572
Launched email, content creation, and outreach tools, driving adoption across CRM by over 15%
Drove $1.3m in new revenue by increasing gift spending by 62% YOY with only a 0.2% increase in usage
Rebuilt the Outreach Extension for Outlook, increasing adoption by 5% while generating $500k in new ARR.
Launched email, sales content, Outlook features increasing product engagement by 26%.
Launched cloud version of Versive's AI-based Security offering.
Built data ingestion, software installation, and telemetry applications to improve product deployment by 83%.
Built a Key Management service to protect crypto assets.
Product Analytics: Heap, Amplitude, Pendo, Tableau
Languages (conceptual): python, HTML, SQL
Security: CISSP, PKI, Code Sign, PCI-DSS, Thales, Qualys, Venafi
Networking: SSL/TLS, SSH, Bro, nfdump, Flow Traffic
Released an improved email capability giving agents an optimized set of messaging tools for every customer workflow. Landed at 90% to goal for increase in SOI (Sphere of Influence)/Past Client contacts, across all existing workflows, increasing CRM adoption by 15%.
Customers were slowed by a cumbersome content creation experience. I designed and launched a new content manager. Campaigns grew 10%, a direct indicator of increased email usage; driving an increase of CRM adoption by 5% in my first 6 months
Increased agent gift spending by 62% compared to the previous year (with only a 0.2% the number increase in agent usage YOY). This drove an increase of $1.3m in direct revenue to the company.
I aim to turn customer desires and meaningful data into useful products and user experiences. I've built products, strategies, and programs to serve the immediate need of the user and drive product maturity, while moving toward the long-term goals of the business. My greatest experience is in the ability to solve relevant problems.
Product Manager
Black Diamond, WA, US
[email protected]
425-761-4572
Launched email, content creation, and outreach tools, driving adoption across CRM by over 15%
Drove $1.3m in new revenue by increasing gift spending by 62% YOY with only a 0.2% increase in usage
Rebuilt the Outreach Extension for Outlook, increasing adoption by 5% while generating $500k in new ARR.
Launched email, sales content, Outlook features increasing product engagement by 26%.
Launched cloud version of Versive's AI-based Security offering.
Built data ingestion, software installation, and telemetry applications to improve product deployment by 83%.
Built a Key Management service to protect crypto assets.
Product Analytics: Heap, Amplitude, Pendo, Tableau
Languages (conceptual): python, HTML, SQL
Security: CISSP, PKI, Code Sign, PCI-DSS, Thales, Qualys, Venafi
Networking: SSL/TLS, SSH, Bro, nfdump, Flow Traffic
Released an improved email capability giving agents an optimized set of messaging tools for every customer workflow. Landed at 90% to goal for increase in SOI (Sphere of Influence)/Past Client contacts, across all existing workflows, increasing CRM adoption by 15%.
Customers were slowed by a cumbersome content creation experience. I designed and launched a new content manager. Campaigns grew 10%, a direct indicator of increased email usage; driving an increase of CRM adoption by 5% in my first 6 months
Increased agent gift spending by 62% compared to the previous year (with only a 0.2% the number increase in agent usage YOY). This drove an increase of $1.3m in direct revenue to the company.