site. Created Brew Box, a mobile app to manage home-delivery coffee subscriptions. Created Wayfindr, a mobile app that aids relocators in seamlessly integrating into new areas with features that enhance E-contracts, local navigation, and community connections. Added a scheduling feature to WhatsApp, allowing users to schedule messages and events. Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response

average. Assisted enterprises in engaging in external startups (CSE), providing precise matchmaking results, and doubling the number of B2B matchmaking events from two per year to a minimum of four per year. Offered industry trend insights and advice to support clients to integrate market strategies and plan project schedules accordingly. Proficient in high-complexity project management, encompassing conceptualization of proposals, pricing, process documentation, key visual design, front end/back end of event website development, on-site execution. Responsible for the developing and tracking new international clients while keeping the existing public sector clients on good

machines during shift work, as well as managing section's special projects, such as wafer defect control, real time monitor system and ancillary equipment maintenance. Possess strong knowledge of the working environment and the process of a wafer fab. Very skilled at analyzing equipment data and arranging maintenance schedules. Seek an Customer Engineer position, to contribute my skills and knowledge in a fast-paced and challenging environment. New Taipei City, Taiwan [email protected] ☎YiChao Chang Skills Equipment maintenance Equipment troubleshooting wafer equipment Stress management Language Chinese Native English Medium Working experience Equipment Engineer

James Lin Consultant Taipei City, Taiwan I have 4 years experience in telemarketing and customer services , also 4 years B2B Channel cooperation in Travel Agency. In order to satisfy customers, I strive to thinking on their feet provide best solution. 工作經歷 諮詢顧問 • 明日之團 十一月Present Responsible for HR-related Cloud System sales. Assist enterprise building their own HR performance evaluation system. Including hosting seminar regularly to promoting new customers. Arranging Sales Project schedule and timeline. Cooperate with marketing team, review Facebook Ads, Google