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Avatar of Saurabh Dalvi.
Senior Quality Analyst
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Saurabh Dalvi I have overall 5+ years of experience in IT industry, currently working as Senior Associate. Entire IT industry experience is related with automation testing with various automation tools like QTP/UFT, Test Complete and Selenium. Senior Quality Analyst Mumbai, IN [email protected] PROFESSIONAL SUMMARY Overall 5+ years of experience in IT industry, currently working as Senior Associate. Entire IT industry experience is related with automation testing with various automation tools like QTP/UFT, Test Complete and Selenium. Hands on experience in different automation framework models, script development
automation testing
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University of Pune
Bachelor of Engineering
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超過一年
Shankara Narayanan (AWS Solution Architect & Scrum Fundamentals Certified Certified) A self-motivated individual with an exemplary customer services attitude, problem solving abilities and a flair for taking challenging initiatives. Seeking a Solution Architect position in where I can utilize my domain expertise , analytics skills and decision making abilities Senior Architect, Verizon India Mobile:[email protected] Skills Technical Database : Oracle 9i , SQL Server, Cassandra, Hands on PL SQL Programming languages Java/J2EE,Perl Middleware IBM MQ Testing Tools : Manual, Win Runner, Win Load, and QTP Architecture AWS Solution Architect eTOM, TAM (TM forum) & MEF Microsoft Visio
全职 / 对远端工作有兴趣
10 到 15 年
Government College of Technology, Coimbatore
Bachelor of Electrical and Electronics Engineering

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Shankara Narayanan

(AWS Solution Architect & Scrum Fundamentals Certified Certified)


A self-motivated individual with an exemplary customer services attitude, problem solving abilities and a flair for taking challenging initiatives. 

Seeking a Solution Architect position in where I can utilize my domain expertise , analytics skills and decision making abilities



Senior Architect,

Verizon India

Mobile: +91-9840844447
[email protected]

Skills


Technical

Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL

Programming languages  Java/J2EE,Perl

Middleware IBM MQ

Testing Tools: Manual, Win Runner, Win Load, and QTP


Architecture

  • AWS Solution Architect
  • eTOM, TAM (TM forum) & MEF
  • Microsoft Visio
  • Subject Matter Expertise on Telecom OSS/ BSS
  • Technology Transformation Initiatives
  • Business Process design & automation (BPMN 2.0)


Domain

  • Agile SCRUM
  • Operations, Process Management, Client Servicing and Quality.
  • Business Architecture Framework
  • Business Analyst in Telecom

Experience

Overall around 15 years+ of experience in which 12 years into Enterprise E2E architecture /Analysis, E2E System software development in Telecom OSS/BSS domain, 3 years in Technical support and Testing.

Senior Architect, E2E Architecture, Verizon, Oct 2015 - Present

Deliver software and systems using a global delivery model with IT Development team and Clients at onshore and offshore. Successful track record in defining systems strategy to implementing practical business solutions 

E2E Systems Architect, Verizon, Feb 2012 - Sep 2015

Working as an End to End OSS Solution Designer in service delivery area. Worked as Business Analyst 
Responsible for designing solution to support any new business requirement and/or change in existing service. 

Strategic Systems Platform Development , Verizon , Jun 2009 - Feb 2012

Worked on the workflow application named “Flow” of the fulfillment layer of Verizon OSS/BSS system. Flow can be considered as a parallel of the Oracle Workflow application. Flow is an application developed with Java and Oracle. Which represent different steps in a workflow. 
The front end is a Java applet which gives a graphical representation of the drivers. The backend is based on Oracle 10g.All the interactions are through xmls , message queues and hence parsing and castor mapping play crucial roles.

Operation Support System Engineer, Verizon, Dec 2005 - June 2009

First Resource to set the project process , deliverables , interacted with onshore counter part in Shadow queue & Operation team in SSP.
Lead a team of developers & testers for developing a portal that provides metrics on fallouts and pending order status across (ordering, workflow, adapters) in SSP. 

Senior Technical Support Engineer, Sutherland Global Services, Feb 2004 - Dec 2005

Testing Support & Tech Lead – Responsibilities. 

Customer Executive Support, Sify Limited June 2002 - July 2004

Answering escalated calls, assessing customers with technical support needs, and handling accordingly. 

Professional Strengths: 

  • Customer Service Management. 
  • Service Delivery.
  • Analysis & Reporting 
  • Project Management 
  • Operational Risk Management
  • Resource Utilization Crisis & Incident Management 
  • Root cause Failure & Analysis
  • Proficient in designing telecom – OSS/BSS solutions 
  • Exposure to integrate Order Management with provisioning & billing System 
  • Telecom Business Process - Ordering, Provisioning and Dispatch. 
  • Proven success in managing process and accomplishing SLA. 
  • Ensured compliance to quality standards. 

Current Responsibilities

E2E Enterprise architect solutions for the version wire line organization providing architecture for the information system portfolio and strategic initiatives, enabling marketing, sales deliver and assurance of voice, data and video services. 

  • Working as an End to End OSS high level Design in service delivery area. 
  • Overcome solution ambiguity and provide a clear road map 
  • Deliver Solution for Agile Programs by working closely with all stakeholders.
  • Work in a Global delivery model setup.
  • Strong presentation skills and provide design walkthroughs.
  •  Identify missed requirements and opportunities.
  • Gained working knowledge of OSS/BSS (especially e-TOM Fulfillment) of TDM and Ethernet services. 
  • Excellent communication, relationship management, interpersonal and problem-solving skills. 
  • Achieving business goals by designing, building and maintaining high caliber solutions according to standards best technologies that meets the current and future needs.
  • Advising on technical solutions, standard integration methodologies and the alignment of business and technology.
  • Preparing and distributing architectural vision, goals, standards, structure, behavior patterns, models, to all affected stakeholders. 
  • Checking conformance to standards and architectural decision and resolving design and architectural conflicts by explaining and justifying design and architectural decisions.
  • Identifying technical risks and problems in the design, implementation and at run-time Monitoring conformance to design standards and decisions during the implementation.

Business Architect Solutions: 

Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL Programming languages Java/J2EE,Perl Middleware IBM MQ, AGILE Scrums.

Tool: BPMN 2.0
  • Manages the complete project initiation to implementation and project turnover; maintains overview of project and whether have any dependence with other ongoing projects.
  • Implement architectural designs while building solid relationships with stakeholders at all levels. Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery.
  • Distinction of working with leading local and long distance service providers in the U.S.
  • A dynamic leader with the ability to motivate people right from the grass root level and take clients into confidence for implementing new and innovative ideas.
  • Excellent communication, relationship management, interpersonal and problem-solving skills.
  • Experience in requirement gathering, documentation and translating business requirements into detail functional specifications and process.
  • Actively works to minimize project risk factors by assessing their critical; prepares and executes mitigation strategies.
  • Experience in high level design, impact assessment and gap analysis.
  • Strong experience in scope management, key stakeholder management and business problem analysis. Experience of working in the waterfall, agile methodology
  • Preparing technical plans for long term development tasks, coding standards, integration requirements and features, dependencies, and documentation.
  • Performing investigation and research for alternative solutions and technologies.
  • Resolving design issues and problems  responding to the changing environment in terms of demand and technology

Results Achieved 

As part of Business Analysts Role:

  • Improve Revenue from upselling the FIOS products through Cofee Tech Tablet. 
  • Eliminated VMOBILE and IVAPP GUI and migrate them into the Cofee ordering system platform. 
  • Improved Technician Job closing per day for Verizon Installation and Maintenance Technicians. 
  • Eliminated the out sourcing operation in strategic ordering system work in 2008 of Infosys.

Achievements

Prestigious “VDSI Excellence Award 2016” & VDSI Excellence Award 2006 - Verizon

VDSI Excellence Award 2013 - Verizon

SPOT Award Mar & Nov 2013,  2008 Oct  & 2010 Oct -Verizon 

Awarded with “U Deserve it 2009 Oct”

Best TECH LEAD 2005 – Sutherland

SIFY Excellence Award Best Customer Support Award twice March 2003 & Sep 2003

Project Highlights

Introducing New Products – Business Digital Voice, Mocking Bird, DVR Interchangeable. 
Database: Oracle 9i ,  Java/J2EE,Perl Middleware IBM MQ
  • Broad Soft Digital, New Voice product introduced Year 2016 
  • During the order negotiation ensure complex scenarios has been designed Define the new product and taken care the new rules and behavior. 
  • And also ensure offers, equipment purchase and return taken care E2E complex flows. 
  • Activation and configuration changes need to adopt by provisioning system and ensure addressed the various scenarios. 
  • Billing related impacts (Along with Triple play including LEC Voice bill). 
  • Provisioning systems integrity in provision system and through self-service portal customer experience taken care E2E challenges.
Design New Marketplace – Technical Upsell (5M per annum revenue). 
Database: Oracle 9i , Java/J2EE,Perl Middleware IBM MQ, Android 
  • Cofee Tech Central – A tablet applications over web for 17000 Technicians Roll out-2013
  • First implementation of MVC 4 and Google Search Appliance in Verizon. 
  • Challenge to view documents in native Android browser was overcome. 
  • Activation and configuration integrate with provisioning system and ensure addressed the various scenarios. 
  • Technician are allowed to submit the Fios Upsell order first time through CTC and taken care order process to provision and billing system. 
Automation:
  • Video Out of Service Mechanized Credits---Year 2015 
    • Automated the auto credits due to network downtime.
    • Reduce calls into Verizon call centers or shorten call duration. 
  • Lead to Succeed
    • Automate the manual referral to complete E2E automation process. 
    • Tracking the referral tickets with actual/future dated orders.
    • Ensure order reached billing completion then send the request to third part system through automate process. 
Migration : AEPONA,Single Biller Migration, R-IRB, VVL:
Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL Programming languages Java/J2EE,Perl Middleware IBM MQ
Digital Service impacts(Online).


Introduced New Digital App in Verizon: MyFios, MyVerzion:

The Digital Architect is a transformation role and is accountable for ensuring that the business strategy required to get trans formative effects from current and emerging digital realities is optimal. The Digital Architect is responsible for the adoption of digital technologies and digital experiences across all business touch points. The Digital Architect champions the use of information and technology in business model design, and all aspects of the business to create business success in the areas of customer experience and operations. The Digital Architect will be primarily focused on the to-be architecture and will be required to document and publish across all IT disciplines. This role covers all domains of enterprise architecture, business, data, and infrastructure. This position consists of three main roles; architect. designer and specialist.

  • During migration process existing customer experience and as well new customer experience process was defined and lead the design E2E. 
  • Conversation account process will be parallel defined and how the new account will be handled between the systems, high level complex scenarios designed. 
  • Order negotiation through Self-service portal/COFEE/C2G.
  • Involved in high level product structure and rule design first in CMP catalog. 
  • Provision request process to respective vendor and also billing handled through SCM.
  • Verizon Voice Link, To support the Chronic /cluster customers Year 2014
 Network 
  • 1G network migration, Order negotiation and process still bill completion design. 
Operation Support Systems (OSS) Dec 29, 2005 - June 2012: Strategic Systems Platform(SSP): 
  •  Responsible to study the end to end systems architecture of DSL provisioning and consolidate the systems into Strategic Systems Platform. 
  • The Order Management system is an interface between the front end Order placing systems of Verizon and the provisioning and billing systems.
  • SSP takes care of Order creation, flow through and interactions with external systems which aid flow through with help of IBM MQ Middleware – Server Migration, Interface development. 
  • Undertaken the outsource project and ensure met the SLA as per the business norms. 
  • First Resource to set the project process , deliverables , interacted with onshore counter part 
Database (Complete backend process for SSP): 
  • Spearhead the process of setting up corn jobs, PL/SQL procedures to deal with inconsistencies in systems within SSP and also status mismatch between external systems.

Personal Details

  • Date of Birth: 14 May 1979 
  • Marital Status: Married 
  • Languages Known: English, Tamil, Telugu & Hindi

Education

  • M.Sc Information Technologies  University of Madras   2003-2006
  • Bcom   Pachaiyappa's College Affiliated to Madras University 1999-2002
  • Adv. Diploma in system Management National Institute for Information Technology(NIIT) -2001-2003



Reference

Available Upon Request

简历
个人档案

Shankara Narayanan

(AWS Solution Architect & Scrum Fundamentals Certified Certified)


A self-motivated individual with an exemplary customer services attitude, problem solving abilities and a flair for taking challenging initiatives. 

Seeking a Solution Architect position in where I can utilize my domain expertise , analytics skills and decision making abilities



Senior Architect,

Verizon India

Mobile: +91-9840844447
[email protected]

Skills


Technical

Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL

Programming languages  Java/J2EE,Perl

Middleware IBM MQ

Testing Tools: Manual, Win Runner, Win Load, and QTP


Architecture

  • AWS Solution Architect
  • eTOM, TAM (TM forum) & MEF
  • Microsoft Visio
  • Subject Matter Expertise on Telecom OSS/ BSS
  • Technology Transformation Initiatives
  • Business Process design & automation (BPMN 2.0)


Domain

  • Agile SCRUM
  • Operations, Process Management, Client Servicing and Quality.
  • Business Architecture Framework
  • Business Analyst in Telecom

Experience

Overall around 15 years+ of experience in which 12 years into Enterprise E2E architecture /Analysis, E2E System software development in Telecom OSS/BSS domain, 3 years in Technical support and Testing.

Senior Architect, E2E Architecture, Verizon, Oct 2015 - Present

Deliver software and systems using a global delivery model with IT Development team and Clients at onshore and offshore. Successful track record in defining systems strategy to implementing practical business solutions 

E2E Systems Architect, Verizon, Feb 2012 - Sep 2015

Working as an End to End OSS Solution Designer in service delivery area. Worked as Business Analyst 
Responsible for designing solution to support any new business requirement and/or change in existing service. 

Strategic Systems Platform Development , Verizon , Jun 2009 - Feb 2012

Worked on the workflow application named “Flow” of the fulfillment layer of Verizon OSS/BSS system. Flow can be considered as a parallel of the Oracle Workflow application. Flow is an application developed with Java and Oracle. Which represent different steps in a workflow. 
The front end is a Java applet which gives a graphical representation of the drivers. The backend is based on Oracle 10g.All the interactions are through xmls , message queues and hence parsing and castor mapping play crucial roles.

Operation Support System Engineer, Verizon, Dec 2005 - June 2009

First Resource to set the project process , deliverables , interacted with onshore counter part in Shadow queue & Operation team in SSP.
Lead a team of developers & testers for developing a portal that provides metrics on fallouts and pending order status across (ordering, workflow, adapters) in SSP. 

Senior Technical Support Engineer, Sutherland Global Services, Feb 2004 - Dec 2005

Testing Support & Tech Lead – Responsibilities. 

Customer Executive Support, Sify Limited June 2002 - July 2004

Answering escalated calls, assessing customers with technical support needs, and handling accordingly. 

Professional Strengths: 

  • Customer Service Management. 
  • Service Delivery.
  • Analysis & Reporting 
  • Project Management 
  • Operational Risk Management
  • Resource Utilization Crisis & Incident Management 
  • Root cause Failure & Analysis
  • Proficient in designing telecom – OSS/BSS solutions 
  • Exposure to integrate Order Management with provisioning & billing System 
  • Telecom Business Process - Ordering, Provisioning and Dispatch. 
  • Proven success in managing process and accomplishing SLA. 
  • Ensured compliance to quality standards. 

Current Responsibilities

E2E Enterprise architect solutions for the version wire line organization providing architecture for the information system portfolio and strategic initiatives, enabling marketing, sales deliver and assurance of voice, data and video services. 

  • Working as an End to End OSS high level Design in service delivery area. 
  • Overcome solution ambiguity and provide a clear road map 
  • Deliver Solution for Agile Programs by working closely with all stakeholders.
  • Work in a Global delivery model setup.
  • Strong presentation skills and provide design walkthroughs.
  •  Identify missed requirements and opportunities.
  • Gained working knowledge of OSS/BSS (especially e-TOM Fulfillment) of TDM and Ethernet services. 
  • Excellent communication, relationship management, interpersonal and problem-solving skills. 
  • Achieving business goals by designing, building and maintaining high caliber solutions according to standards best technologies that meets the current and future needs.
  • Advising on technical solutions, standard integration methodologies and the alignment of business and technology.
  • Preparing and distributing architectural vision, goals, standards, structure, behavior patterns, models, to all affected stakeholders. 
  • Checking conformance to standards and architectural decision and resolving design and architectural conflicts by explaining and justifying design and architectural decisions.
  • Identifying technical risks and problems in the design, implementation and at run-time Monitoring conformance to design standards and decisions during the implementation.

Business Architect Solutions: 

Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL Programming languages Java/J2EE,Perl Middleware IBM MQ, AGILE Scrums.

Tool: BPMN 2.0
  • Manages the complete project initiation to implementation and project turnover; maintains overview of project and whether have any dependence with other ongoing projects.
  • Implement architectural designs while building solid relationships with stakeholders at all levels. Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery.
  • Distinction of working with leading local and long distance service providers in the U.S.
  • A dynamic leader with the ability to motivate people right from the grass root level and take clients into confidence for implementing new and innovative ideas.
  • Excellent communication, relationship management, interpersonal and problem-solving skills.
  • Experience in requirement gathering, documentation and translating business requirements into detail functional specifications and process.
  • Actively works to minimize project risk factors by assessing their critical; prepares and executes mitigation strategies.
  • Experience in high level design, impact assessment and gap analysis.
  • Strong experience in scope management, key stakeholder management and business problem analysis. Experience of working in the waterfall, agile methodology
  • Preparing technical plans for long term development tasks, coding standards, integration requirements and features, dependencies, and documentation.
  • Performing investigation and research for alternative solutions and technologies.
  • Resolving design issues and problems  responding to the changing environment in terms of demand and technology

Results Achieved 

As part of Business Analysts Role:

  • Improve Revenue from upselling the FIOS products through Cofee Tech Tablet. 
  • Eliminated VMOBILE and IVAPP GUI and migrate them into the Cofee ordering system platform. 
  • Improved Technician Job closing per day for Verizon Installation and Maintenance Technicians. 
  • Eliminated the out sourcing operation in strategic ordering system work in 2008 of Infosys.

Achievements

Prestigious “VDSI Excellence Award 2016” & VDSI Excellence Award 2006 - Verizon

VDSI Excellence Award 2013 - Verizon

SPOT Award Mar & Nov 2013,  2008 Oct  & 2010 Oct -Verizon 

Awarded with “U Deserve it 2009 Oct”

Best TECH LEAD 2005 – Sutherland

SIFY Excellence Award Best Customer Support Award twice March 2003 & Sep 2003

Project Highlights

Introducing New Products – Business Digital Voice, Mocking Bird, DVR Interchangeable. 
Database: Oracle 9i ,  Java/J2EE,Perl Middleware IBM MQ
  • Broad Soft Digital, New Voice product introduced Year 2016 
  • During the order negotiation ensure complex scenarios has been designed Define the new product and taken care the new rules and behavior. 
  • And also ensure offers, equipment purchase and return taken care E2E complex flows. 
  • Activation and configuration changes need to adopt by provisioning system and ensure addressed the various scenarios. 
  • Billing related impacts (Along with Triple play including LEC Voice bill). 
  • Provisioning systems integrity in provision system and through self-service portal customer experience taken care E2E challenges.
Design New Marketplace – Technical Upsell (5M per annum revenue). 
Database: Oracle 9i , Java/J2EE,Perl Middleware IBM MQ, Android 
  • Cofee Tech Central – A tablet applications over web for 17000 Technicians Roll out-2013
  • First implementation of MVC 4 and Google Search Appliance in Verizon. 
  • Challenge to view documents in native Android browser was overcome. 
  • Activation and configuration integrate with provisioning system and ensure addressed the various scenarios. 
  • Technician are allowed to submit the Fios Upsell order first time through CTC and taken care order process to provision and billing system. 
Automation:
  • Video Out of Service Mechanized Credits---Year 2015 
    • Automated the auto credits due to network downtime.
    • Reduce calls into Verizon call centers or shorten call duration. 
  • Lead to Succeed
    • Automate the manual referral to complete E2E automation process. 
    • Tracking the referral tickets with actual/future dated orders.
    • Ensure order reached billing completion then send the request to third part system through automate process. 
Migration : AEPONA,Single Biller Migration, R-IRB, VVL:
Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL Programming languages Java/J2EE,Perl Middleware IBM MQ
Digital Service impacts(Online).


Introduced New Digital App in Verizon: MyFios, MyVerzion:

The Digital Architect is a transformation role and is accountable for ensuring that the business strategy required to get trans formative effects from current and emerging digital realities is optimal. The Digital Architect is responsible for the adoption of digital technologies and digital experiences across all business touch points. The Digital Architect champions the use of information and technology in business model design, and all aspects of the business to create business success in the areas of customer experience and operations. The Digital Architect will be primarily focused on the to-be architecture and will be required to document and publish across all IT disciplines. This role covers all domains of enterprise architecture, business, data, and infrastructure. This position consists of three main roles; architect. designer and specialist.

  • During migration process existing customer experience and as well new customer experience process was defined and lead the design E2E. 
  • Conversation account process will be parallel defined and how the new account will be handled between the systems, high level complex scenarios designed. 
  • Order negotiation through Self-service portal/COFEE/C2G.
  • Involved in high level product structure and rule design first in CMP catalog. 
  • Provision request process to respective vendor and also billing handled through SCM.
  • Verizon Voice Link, To support the Chronic /cluster customers Year 2014
 Network 
  • 1G network migration, Order negotiation and process still bill completion design. 
Operation Support Systems (OSS) Dec 29, 2005 - June 2012: Strategic Systems Platform(SSP): 
  •  Responsible to study the end to end systems architecture of DSL provisioning and consolidate the systems into Strategic Systems Platform. 
  • The Order Management system is an interface between the front end Order placing systems of Verizon and the provisioning and billing systems.
  • SSP takes care of Order creation, flow through and interactions with external systems which aid flow through with help of IBM MQ Middleware – Server Migration, Interface development. 
  • Undertaken the outsource project and ensure met the SLA as per the business norms. 
  • First Resource to set the project process , deliverables , interacted with onshore counter part 
Database (Complete backend process for SSP): 
  • Spearhead the process of setting up corn jobs, PL/SQL procedures to deal with inconsistencies in systems within SSP and also status mismatch between external systems.

Personal Details

  • Date of Birth: 14 May 1979 
  • Marital Status: Married 
  • Languages Known: English, Tamil, Telugu & Hindi

Education

  • M.Sc Information Technologies  University of Madras   2003-2006
  • Bcom   Pachaiyappa's College Affiliated to Madras University 1999-2002
  • Adv. Diploma in system Management National Institute for Information Technology(NIIT) -2001-2003



Reference

Available Upon Request