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Avatar of Shyam Prasad.
Avatar of Shyam Prasad.
Technical Support @infotrack telematices
2013 ~ 2018
Technical Support Engineer
Within one month
Shyam Prasad.P Hyderabad, Telangana, India, [email protected] Work Experience Technical Support Engineer • intel SeptemberPresent Completed set up tasks for companies, including installing and configuring ADAS, Telematics systems, DMS ( Driver monitoring system )Maintained proper testing and quality control procedures to deliver consistent service. Trained and supported new and junior Technicians to promote team productivity. Successfully diagnosed and resolved hardware, software and application faults to maintain stability. Technical Support • InfoTrack telematices JulyAugust 2018 Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix . Provided clear and concise step
Word
PowerPoint
Microsoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Dr. B.R. Ambedkar Open University
B.A
Avatar of Adrian Eka Laksono Fawzi.
Avatar of Adrian Eka Laksono Fawzi.
IT Support Specialist @PT DWI PRIMA SENTOSA
2021 ~ Present
IT support engineer,network enginner,system engineer
Within one month
Adrian Eka Laksono Fawzi IT Support Specialist & Jr. Network Engineer Tulungagung, Jawa Timur, Indonesia Saya memiliki pengalaman di bidang IT lebih dari 10 tahun sebagai IT support dan biasa melayani segala bentuk komplain dan troubleshooting pada perangkat komputasi client serta jaringan maupun CCTV, dan memiliki ketertarikan di dunia infrastruktur jaringan komputer dan server. Memiliki skill dalam pengoperasian perangkat jaringan dan server berbasis linux. [email protected] Eka Laksono Fawzi Work Experience IT Support Specialist • PT DWI PRIMA SENTOSA MayPresent Melaksanakan instalasi perangkat komputasi seperti PC (Personal Computer) maupun laptop serta infrastruktur jaringan perusahaan Maintenance pada
Mikrotik Configuration & Router Configuration
Linux OS
Server Maintenance
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
STKIP PGRI Tulungagung
Information Technology
Avatar of the user.
Avatar of the user.
Commercial Support Officer @PT MNC Aladin Indonesia (AladinMall)
2021 ~ 2024
Staff Administrasi, ecommerce
Within two months
Excel
Word
C/C++
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Gunadarma
Sistem Informasi
Avatar of the user.
Avatar of the user.
Past
IT Support - Computer System Analyst @Petrochina International Jabung Ltd.
2017 ~ 2023
IT Support Technician
Within two months
IT Support ( Software/Hardware Instalation )
IT Networking
IT Management
Unemployed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Universitas Gunadarma
Informatics Engineering
Avatar of tahir zubair.
Avatar of tahir zubair.
Past
Network Support Executive @Pakistan Telecommunication Company Limited
2018 ~ 2019
Within two months
tahir zubair Berlin, Germany | [email protected] As a seasoned Cisco Certified Network Associate (CCNA) and System Engineer, I bring over 7 years of hands-on experience in spearheading diverse IT projects, ranging from call center setups to intricate network infrastructure designs. My expertise spans across various domains including IT support, network engineering, system administration, and network administration. Throughout my career, I have honed my skills in team leadership, project management, troubleshooting, software installation, and ensuring seamless network and internet connectivity. I take pride in my ability to navigate complex technical challenges with precision and
Unemployed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Cisco Academy Pakistan
Cisco-Networking
Avatar of bram mony.
Avatar of bram mony.
IT Support Technician @Gammara Hotel Makassar
2017 ~ 2018
IT dan Manjemen GA
Within three months
Bram Mony HRGA | Maintenance Support | Web Development | Design Grafis | Informasi Teknologi | Sound Engineering | Network Engineering Indonesia Spesialis dalam bagian departemen pendukung sebagai Senior Staff General Affair di salah satu grup perusahaan manufaktur terbesar pembuatan roll baja tahan karat di kawasan Indonesia Morowali Industrial Park. Lulusan sarjana sistem informasi yang memiliki keterampilan profesional dalam bidang IT guna mendukung kebutuhan karyawan. Dipercaya sebagai penanggung jawab aktivitas resmi perusahaan pada bagian sound engineer dan visual designer. Menjunjung tinggi pelayanan dan hospitality. Bersikap profesional dalam memberikan pelayanan terbaik untuk karyawan dan perusahaan. Pribadi yang disiplin, komunikatif,dan terbuka untuk
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
STMIK STIKOM Indonesia
Administrasi, Manajemen, dan Operasi Bisnis
Avatar of Muhammad Arka Syah Sabililah.
Avatar of Muhammad Arka Syah Sabililah.
Information Technology Support Specialist @CV Seafood BSB Jaya
2024 ~ Present
IT Support Technician
Within one month
Muhammad Arka Syah Sabililah Nama saya Muhammad Arka Syah , saya tinggal di Balikpapan , saya kelulusan dari ITN Malang 2018 , pengalaman saya memiliki usaha Warnet, magang di toko servis komputer dan bekerja di PT. Pandega Citra Kelola ( APL) sebagai IT Support dan Bekerja sebagai Head IT di Orbit Kalimantan Kalimantan Timur, [email protected] Pengalaman Kerja FebruariPresent Information Technology Support Specialist CV Seafood BSB Jaya Pantai BSB and Resto , adalah tempat wisata dimana disana tersedia, restoran , tempat bermain bowling billiard, bar dll DesemberDesember 2023 Information Technology Field Technician PT. Astra Graphia Information Technology (AGIT) Not accept a
Microsoft Office
Communication
word
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Institut Teknologi Nasional Malang (ITN Malang)
Informatika
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of the user.
Avatar of the user.
Executive-Corporate Enviroment & Culture Support @Brands Suntory Taiwan
2015 ~ Present
業務人員
Within one month
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
中國文化大學進修推廣部
財務金融
Avatar of J.S Pescatarian.
Avatar of J.S Pescatarian.
Past
Federal Contractor/IT Support Specialist @STG INC
2012 ~ 2023
IT Support Specialist
Within one month
support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise. Flint, MI, USA Work Experience JanuarySeptember 2023 Federal Contractor/IT Support Specialist ECS-Federal ⦁ IT Support ⦁ Help desk Lead ⦁ SLA Reporting and Documentation ⦁ Inventory Management/Tracking ⦁ Internal Audit Reporting ⦁ Training/Mentorship ⦁ Active Directory Support ⦁ Share Point ⦁ Outlook Support ⦁ Office365 Support ⦁ Client/Operations Support MayJanuary 2012 Federal Contractor/IT Support Specialist STG INCorporated ⦁Provides quality performance metrics
Communication
Microsoft Office
Word
Unemployed
Ready to interview
Full-time / Remote Only
More than 15 years
Northwood University
Computer Science

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Within one month
Senior Executive
Logo of eteam infoservice pvt Ltd.
eteam infoservice pvt Ltd
2022 ~ Present
Tamil Nadu, India
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Manager, Project Manager, Operations Manager
Fields of Employment
Change Management, IT / Digital, Organization / Management
Work experience
6-10 years
Management
I've had experience in managing 15+ people
Skills
Presentation
Leadership
Transition Management
Incident Management
Operating System
Management Tools
Change Management
Project Management
Change Management . Agile Methodologies . Product Vision . Product Development
Scrum Methodology
Excel
Languages
Tamil
Native or Bilingual
English
Professional
Hindi
Intermediate
Job search preferences
Positions
IT Infrastructure
Job types
Full-time
Locations
Bengaluru, Karnataka, India
Remote
Interested in working remotely
Freelance
No
Educations
School
Saveetha University
Major
B.Tech., - Information Technology
Print

ELAVARASAN RAJA

To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth. 

 +91 96001 55722  |    [email protected] |   Tamil Nadu, INDIA.

Career Highlights

Click Here  

Manager - IT Infrastructure | Feb 2024 - Present

Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)

  • Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
  • Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
  • Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
  • Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Major Incident Manager | Jul 2022 - Jan 2024

eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)

  • Provided major incident management support to a German multinational software company (SAP) in Bangalore.
  • Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
  • Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
  • Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
  • Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Director | Jun 2019 - Jun 2022

Chetty Exports

  • Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
  • Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines. 
  • Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.

Senior Executive | Jul 2016 - Jun 2019

Wipro Technologies Ltd.

  • Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
  • Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
  • Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.

Senior System Engineer | Sep 2015 - Jun 2016

Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)

  • Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.

Analyst | Oct 2012 - Oct 2014

HCL Technologies Ltd.

  • Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company. 

Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015

Sutherland Global Services

  • Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company. 

Academics / Professional Certifications

2017

AXELOS Global Best Practice

ITIL Foundation in IT Service Management

2013

EXIN

Cloud Computing Foundation

2013

Cloud University Sponsored By Rackspace Hosting

CLOUDU

2007 - 2011

Saveetha University

B.Tech - Information Technology - 62%

2006 - 2007

Tamil Nadu State Board

Class XII - 69.4%

2004 - 2005

Tamil Nadu Matriculation Board

Class X - 69%

Skills


  • Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations. 
  • Skilled in Project Management methodologies, including PMP, Agile, and Scrum. 
  • Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.

Tools


  • Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
  • Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com. 
  • Skilled in working with reporting tools including Power BI and IBM Cognos. 









Resume
Profile

ELAVARASAN RAJA

To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth. 

 +91 96001 55722  |    [email protected] |   Tamil Nadu, INDIA.

Career Highlights

Click Here  

Manager - IT Infrastructure | Feb 2024 - Present

Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)

  • Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
  • Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
  • Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
  • Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Major Incident Manager | Jul 2022 - Jan 2024

eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)

  • Provided major incident management support to a German multinational software company (SAP) in Bangalore.
  • Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
  • Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
  • Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
  • Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Director | Jun 2019 - Jun 2022

Chetty Exports

  • Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
  • Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines. 
  • Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.

Senior Executive | Jul 2016 - Jun 2019

Wipro Technologies Ltd.

  • Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
  • Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
  • Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.

Senior System Engineer | Sep 2015 - Jun 2016

Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)

  • Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.

Analyst | Oct 2012 - Oct 2014

HCL Technologies Ltd.

  • Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company. 

Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015

Sutherland Global Services

  • Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company. 

Academics / Professional Certifications

2017

AXELOS Global Best Practice

ITIL Foundation in IT Service Management

2013

EXIN

Cloud Computing Foundation

2013

Cloud University Sponsored By Rackspace Hosting

CLOUDU

2007 - 2011

Saveetha University

B.Tech - Information Technology - 62%

2006 - 2007

Tamil Nadu State Board

Class XII - 69.4%

2004 - 2005

Tamil Nadu Matriculation Board

Class X - 69%

Skills


  • Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations. 
  • Skilled in Project Management methodologies, including PMP, Agile, and Scrum. 
  • Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.

Tools


  • Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
  • Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com. 
  • Skilled in working with reporting tools including Power BI and IBM Cognos.