Non Critical Error, dipercaya sampai akhir DesemberPengalaman Organisasi HRD FYP Media District Jakarta FebruaryUntil now Jakarta, Indonesia Bertanggung jawab dalam penyaringan pengurus serta pemberdayaan sumber daya manusia. M emiliki peran untuk harmonisasi antar staff pengurus, mengusahakan harmonisasi antar pengurus, m enyusun program kerja pengembangan Sumber Daya Manusia, m enyusun Standard Operating Procedure (SOP) dan tata tertib panitia, m emberikan apresiasi terhadap kinerja dari panitia baik individu atau divisi, m emberikan sanksi apabila terjadi pelanggaran tata tertib dan menyusun program kerja untuk pengembangan SDM Pendidikan SMA N 60 Jakarta IPS (Ilmu Pengetahuan Sosial) Average Transkrip Nilai Ujian Nasional Tertulis 8

hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends

站 APP Role : UI/UX Designer 京站 qsquare APP Role : UI/UX Designer 雜誌插畫 (CHOC) Role : Illustrator Work Experience UI/UX Design Team Leader • Inno Technology AugustPresent 【 Team Leader 】 ◼︎ Design workflow for product development, ensuring project will complete on schedule ◼︎ Design Standard Operating Procedures for the team ◼︎ Actively communicating with departments inside and out, ensuring information and goal are up to date and alined ◼︎ Setting goals for team members future roadmap, individually assisting them accomplish their goals ◼︎ Team building : guiding with Team Core Building, Design Workshop and Long

. Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements. Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process. Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives. Major Incident Manager | JulJan 2024 eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.) Provided major incident management support

VPC peering , Firewall , CloudNat Database Mysql CloudSql Mongo Redis Kafka RabbitMQ Certificate CKA AWS- Solutions Architect –Associate ACTIVITIES EXPERIENCE Pineapple 2023/10 - Now Role : SRE Engineer Environment : AWS、GCP、Azure、Jenkins、EFK、python、nginx 、 I specialize in Python development, leveraging my skills to create chat bots aimed at streamlining Standard Operating Procedure (SOP) tasks for operations and maintenance personnel. My expertise lies in crafting efficient solutions that enhance workflow and ease operational processes Responsible for implementing Jenkins Job Continuous Integration and Continuous Deployment (CICD) pipelines, enabling daily automated deployments to mitigate human errors Revamped Elasticsearch index configuration, consolidating

assets comply with relevant regulations and Health, Safety, and Environmental (HSE) standards. 18 FebruaryMay 2012 Job Title • Procurement Specialist (Contractor Professional Skill) Responsible for the purchase of goods according to project needs based on user requirements and in accordance with the specified lead time. Managing the entire ordering process for all Vico Indonesia, starting from Request for Quotation (RFQ), Purchase Order (PO) creation, approval, through to the release of POs to suppliers. Implementing procurement standards in accordance with Vico Indonesian of Procurement Standard Operating Procedures (SOP) and Vico Indonesian Procurement policies. This includes ...

training employees on the same. Handled EGS production mailbox to answer clarifications and requests from Underwriters, Processors and Closers. Handling ALFRESCO Mailbox for the site and ensuring that all the requests have been responded to within the timeline with appropriate solutions. Side by side on process to other LOBs. Reviewed Standard Operating Procedure to build the gaps in the process. 100% adherence to OSAC and nil security incidents. Assisted Non-BAU's to come up in the learning curve. Mentored FTE's by having a refresher session on the procedure...