CakeResume Talent Search

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Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Project Manager Technical Support @BenQ Corporation
2019 ~ Present
Pre-sales/Technical Support
Within one month
Educational Training
Customer Service
Troubleshooting
Employed
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
English Language and Literature
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Customer Operation Specialist @AlfredCamera 阿福管家
2021 ~ 2023
UI/UX Designer / Product Designer
Within one month
brand experience. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally. Curated product catalog and streamlined the website's purchasing process to improve the online shopping experience. Editor-in-Chief Global Village Organization | MaySeptember 2020 Led editorial direction for Taiwan’s leading educational magazine. Directed production of educational audio content with global teachers. Account Manager Australian Forex Marketplace USGFX | JulyMarch 2019 Developed and strengthened relationships with existing and new clients. Negotiated rates with service providers in the cooperation of developing forex market internationally. Assistant Manager Polynesian Cultural Center
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Wang Chunshan.
Avatar of Wang Chunshan.
Data Engineer @TSMC 台積電
2022 ~ Present
資料分析師、演算法工程師、軟體工程師、軟體專案管理
Within one month
Chun Shan, Wang [email protected] SUMMARY I'm a skilled software engineer, experienced in NLP and Data Engineering for over 4 years. I've delivered dependable solutions across commercial, educational, and psychological counseling domains. Expertise lies in deploying stable systems, ensuring valuable and trustworthy development. My background seamlessly integrates data and machine learning for comprehensive solutions. KEYWORDS: Python, NLP/NLU, Backend, Data, CI/CD, kubernetes, JAVA Spring, EXPERIENCE Data Engineer,now, TSMC I Build and improved the Python/JAVA services, including caching service with mongoDB and Redis, monitoring
Backend Development
NLP
Python
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中央大學 National Central University
網路學習科技研究所
Avatar of 🧩 Eason|Content Manager.
Avatar of 🧩 Eason|Content Manager.
Creator/ owner 創辦人 @iamnotdietitian 我不是營養師
2020 ~ Present
顧客成功 /課程開發製作/ 內容行銷經理
Within one month
Eason Chen Hi this is Eason! A passionate 7-year medical content curator/social media marketer who helps business owner make content LUCRATIVE and SHINE! in the way embracing new technologies. By skilled at copywriting, content design, visualization and paid media advertising, I am currently a content leader remotely managing surgeon services' marketing. My soul loves delivering educational, engaging contents that result in influence, impact and convesion! As for my personal brand '@iamnotdietitian', surged 20+ dietitian campaigns, 4 hybrid mindfulness courses, 3 digital products and one-on-one service during the COVID-19. They
社群媒體經營
內容行銷
Canva – Designing Tool
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
輔仁大學 Fu Jen Catholic University
營養科學研究所
Avatar of 陳惠龍.
Avatar of 陳惠龍.
Data science lecturer @Ittraining
2020 ~ Present
Data Scientist 資料科學家_數據分析師
Within one month
HUEY-LONG CHEN 陳惠龍 Kaggle Competitions Expert: https://www.kaggle.com/alanchen1115 Competitions: NLP (自然語言處理): - Silver medal (solo): (Kaggle) The Learning Agency Lab - PII Data Detection: Develop automated techniques to detect and remove PII from educational data. 2024/04/24 - Silver medal (solo): (Kaggle) U.S. Patent Phrase to Phrase Matching: Help Identify Similar Phrases in U.S. Patents, 2022/06/21 Recommendation system (推薦系統): - Silver medal (solo): (Kaggle) OTTO – Multi-Objective Recommender System: Build a
nlp-rasa
recommender system
pytorch tensorflow
Employed
Open to opportunities
Part-time / Interested in working remotely
More than 15 years
Purdue University
School of civil engineering (Stochastic & statistical hydrology)
Avatar of the user.
Avatar of the user.
Human Resources Business Partner @Dynamo
2022 ~ Present
HR Manager
Within one month
Word
Excel
ERP
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
致理科技大學 Chihlee University of Technology
企業管理系
Avatar of 蔡永軒 ShaneTsai.
Avatar of 蔡永軒 ShaneTsai.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
司 2020/12~2022/6 Taipei, Taiwan 職務負責: 1.專案時程管理 Project Schedule Management. 2.網站客服(電話/郵件) Online Customer Service. 3.網站操作教育訓練 Education and Training of Website Operation. 4.活動新聞稿撰寫 Writing of Activity Press Release. 5.活動發想規劃與執行 Planning and Implementation of Activity Concept. 6.異業提案與合作 Proposal
Word
ERP
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
環境教育與資源所
Avatar of Clark Wang.
Avatar of Clark Wang.
Senior Data Scientist @PTI 力成科技
2016 ~ Present
大數據分析,資料科學家,資料工程師,AI工程師
Within one month
Analysis system. I co-work with multi-functional teams to manage project scope, known their requirement and current difficulty, and guide end-user to establish their own analysis flow, thus reducing and replacing many daily manual analysis processes. In the meantime, i have experience on In-house user training too. iv. ETL for Tableau. I write python script on pyspark to summary daily output, machine error code, quality checking data, and pass it to Tableau for visualization. v. Unscheduled AI and statistical education and training for production line person and engineers. 學
Data Augmentation for Rare Defect Images
Signal Processing & Recognition
Administrator for Engineering Data Analysis System
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
逢甲大學
Applied Mathematics
Avatar of 張鴻霖.
Avatar of 張鴻霖.
Front-End Developer @Storipress
2022 ~ Present
網頁前端工程師
Within one month
UX issues reducing spelling errors by 80% Front-End Developer • United Digital Intelligence NovFebSlashed developers' maintenance time by 40% through product refactoring 2. Streamlined form validation logic with Formik and yup, enhancing readability 3. Managed CI process with Jenkins for seamless program builds 4. Developed and delivered training project to onboard and mentor new team members Software Engineer • Reforecast Technology DecNovDeveloped Green Energy Estimate Monitor System (GEMS) in collaboration with Taipower 2. Promoted the minimum viable product of solar power forecasting website to Bank SinoPac 3. Designed and implemented a solar monitoring website for over
JavaScript
React.js
Ant Design
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中正大學
資訊工程學系

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Teamwork
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Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)