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Sales Modent Trade @PT. Medan Distribusindo Raya (Wings Group)
2022 ~ Present
Team Leader
Within one month
Microsoft Office
Communication
Selling Skills
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
SMA Sultan Iskandar Muda
Ilmu Pengetahuan Sosial
Avatar of Pascale Vallee.
Avatar of Pascale Vallee.
Manager of Quality Management @Liberty Resources
2024 ~ Present
DEI Director
Within one month
Pascale Vallee, MPH Manager at Quality Management, Liberty Resources Inc// [email protected] With nearly a decade of proven leadership and program management, and with a background in rhetoric, pedagogy, and public health, my strengths and passions position me to excel in areas such as public speaking; program design, management, implementation, and evaluation; data analysis; knowledge translation; talent development; as well as diversity, equity, and inclusion (DEI) initiatives. https://www.linkedin.com/in/pascale-vallee Work Experience Liberty Resources 2015-present Liberty Resources, Inc. is a
Microsoft Office
Photoshop
Communication
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Drexel University Dornsife School of Public Health
Avatar of Alfons Kaizen.
Avatar of Alfons Kaizen.
Senior HR Executive @Cosmic Indonesia
2023 ~ Present
Human Resources
Within one month
who merged with our holding companies Responsible for the retaining programs and employee wellness Traveling to our branch office and handling the employee's dispute HR Consultant (3 months contract) Simbadda Group • JanuaryMarch 2023 Responsible for managing and updating company regulations such as SOP, PP (Peraturan Perusahaan) renewal Preparing the evaluation material for the employee using OKR Meeting with the owner to handle the HR Issues regarding the underperforming employee Updating the HR Form and drafting PKWTT End-to-end recruitment process Preparing a suitable HRIS system for the company Human Resources Specialist PT. HANWA INDONESIA • NovemberJanuary 2023 Responsible
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Katolik Soegijapranata
Bachelor's of Psychology
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Avatar of the user.
Past
Production Engineer @Alltech Engineering Finishes (高科工程塗裝)
2023 ~ 2024
研發職
Within one month
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立中山大學 National Sun Yat-Sen University
Polymer Science
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Avatar of the user.
Supervisor @Cortinawatch
2024 ~ Present
Part-time worker
Within one month
Word
PowerPoint
Excel
Employed
Ready to interview
Part-time / Remote Only
4-6 years
Ming Chuan University
Finance
Avatar of Harvey Jhuang.
Avatar of Harvey Jhuang.
資深軟體工程師 @畢竟科技股份有限公司
2022 ~ Present
Software Manager / Senior Backend Engineer
Within one month
rebalance to make investor get higher profit workflow framework to manage event handling Technical Product Manager And Backend Team Lead at 天堂遊戲 (Paradise Soft) ,2020 //05 Skills: Golang, MySQL, Redis, Kafka, MongoDB, TiDB, Docker, Git Highlight: Team Management Management of the backend teammembers) includes performance evaluation, team cooperation, target planning, and training members. Lead team to implement unit test on every project and increase test coverage about 20% Holding a technical sharing session monthly Lead DevOps team to reduce about 33% cloud services cost System infrastructure design Drive design architecture of the sportsbook system
Golang Backend
Python
ElasticSearch
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立暨南大學
財務金融學系
Avatar of CHIACHENG WANG.
Avatar of CHIACHENG WANG.
Corporate Strategy Project Director @17LIVE Inc.
2023 ~ Present
Business Strategiest
Within one month
corporate development. • Market Analysis: Conducted market and industry research, competitor intelligence studies, possible target research, and new business assessment using third-party data sources. • Fund-raising/M&A: Provided business and operational analysis to managements and investors. On M&A side, I worked on target sourcing, evaluations, synergy analysis, and relative documentations with agencies. • Daily operational analysis: Collaborate with GMs, operations managers, and data engineers to review OKRs, KPIs, and fine-tune business strategy. • Corporate strategy development: Collaborate with the FP&A team to give plausible corp development options based on business analysis and
Excel
Project Management
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chengchi University
Communication, General
Avatar of 黃偉哲.
Avatar of 黃偉哲.
製程工程師 @台灣美光記憶體股份有限公司
2021 ~ Present
半導體製程工程師,半導體製程整合工程師,半導體研發工程師
Within one month
Production Line management ● Award:26th Hermes Quality Award (Contribution: Presenter) ● Qualification:Supplier Auditor (Internal Use Only) Career Roadmap Short Term familiar internal system operation independently handle on-duty job Minitab/JMP learning for DOE Midterm Term Optimize Recipe for Cost Reduction FOAK/SOAK/Retrofit Tool Evaluation Yield Improvement Long Term Be a qualified buddy/mentor Leader/Project owner promotion Manager/Instructor Position SWOT Analysis Strengths💪 Fundamental concepts for troubleshooting Quality mindset awareness Independently Problem solving Weakness Lesser Project Performance Rarely Executed DOE/JMP/FMEA Lack of Confidence Opportunities 💡
Semiconductor Process
Miscrosoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立雲林科技大學
化學工程與材料工程
Avatar of 王亦翰.
Avatar of 王亦翰.
Past
資深應用工程師 @添鴻科技股份有限公司
2022 ~ 2024
半導體製程工程師,半導體製程整合工程師,半導體研發工程師
Within one month
王亦翰 (Eason Wang) Since the beginning of work in 2013/9 to present with 10.5 years experience as an engineer. Main expertise is yield improvement, process technology and new product evaluate, and also handle customer complaint investigation. In my current position at CLC company as Sr.Application engineer in Sales Division. Contact information: E-mail: [email protected] Mobile:CAREER SUMMARY With 7.5-years experiences as engineer in Semiconductor Industry, mainly focus on yield improvement, process technical, new product evaluation, and handle customer complaint investigation. Familiar
PR inspect (EUVR & KrF)
Tool recipe setup
Process yield improve
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立雲林科技大學 National Yunlin University of Science and Technology
材料科技研究所
Avatar of Ripley Li.
Avatar of Ripley Li.
Past
Senior Mechanical Design Engineer @Smartmatic
2018 ~ 2024
Lead mechanical engineer
Within one month
technologies, and best landscape. Senior Mechanical Engineer • Foxlink Image Technology co. ltd 十月十月 2018 | Taipei, Taiwan ‐ Orchestrate the entire life cycle of mechanical development in 2D and 3D design, including design injection plastic and sheet metal module. ‐ Validate the layout and module function, establish evaluation plan for testing according to the industry-specific regulations and standards, ensuring designs comply with relevant requirements. ‐ Collect CMF and DFM for tooling open, driving technical knowledge transfer to mass production. ‐ Establish and evaluate the tolerance analysis, statistical analysis for the quality control. ‐ Draft new product
Creo Parametric
CREO PARAMETRIC
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
國立中央大學 National Central University
Mechanical Engineering

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
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Teamwork
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)