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Operations Supervisor @Bukalapak
2022 ~ 2024
Sales Supervisor
Within six months
Word
Excel
powerpoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Nusa Mandiri
Sistem Informasi
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Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Present
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within one month
System Maintenance
Technical Support
Active Directory
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
Industrial Engineering
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Avatar of tio nicosia.
Senior Auditor @surya indah sentra gemilang
2015 ~ Present
Warehouse leader, Admin, warehouse staff, checker
Within one month
of inventory each month for the preparation of goods stock reports for the leadership Organizing physical documents that include official reports of goods outflow, proof of inter-warehouse transfers, return delivery notes, and goods receipt packing lists in a neat manner Serving as a consultant in resolving discrepancies in goods stock between branches, seeking solutions and identifying the problem points related to goods with differences EducationSMK Yadika Tegal Alur Accounting Skills Excel Microsoft Office Google Drive excel PowerPoint Word Communication Inventory Control Inventory Management Inventory Stock Warehouse Management Warehouse Management System Warehouse Operations Auditing Quality Control Languag...
Excel
Microsoft Office
Google Drive
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
smk yadika tegal alur
Akuntansi dan Ilmu Komputer
Avatar of Samantha Jae Lipit.
Avatar of Samantha Jae Lipit.
Consultant @Global Advanced IT Connections
2024 ~ 2024
Product Owner, Business Analyst, System Analyst
Within one month
collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on prioritized requirements and timeframes. - Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and
YAML
AWS
Azure
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Adamson University
Information Technology
Avatar of Stevano Christian.
Avatar of Stevano Christian.
Past
Growth & Performance @Hypefast
2020 ~ 2024
Performance Marketing Manager
Within one month
Stevano Christian Performance Digital Marketing | Growth Marketer | Data Analyst Hello, I’m Stevano. I do Digital Marketing, Data Analytics, and Spreadsheets work. with over 8+ years of experience, I’ve had the incredible opportunity to immerse myself in the ever-evolving world of online performance marketing and data analytics. Jakarta, Indonesia https://stevano.me Work Experience NovemberFebruary 2024 Jakarta, Indonesia Growth & Performance Lead Hypefast Drove ROAS 8 to 10 across all managed brands Managing multi Paid Marketing Channel with around IDR 1 billion monthly budget, between stakeholder and the digital ads operations across
Spreadsheets
Data Analysis
Meta Ads
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
Information System
Avatar of Autumn Yen.
Avatar of Autumn Yen.
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)
2022 ~ Present
Software Test Engineer, Software QA Engineer
Within one month
engineer • 資拓宏宇國際股份有限公司(International Integrated Systems, Inc.) 八月Present 1. Automation/Manual testing with qTest/Jenkins under Server & RAID environment. 2. Established the environment with Linux/Windows/VMware. Engineer and Operations Manager • Vector Data-Recovery. LTD. 三月三月Lead members to completed hundreds of storage data-recovery projects. 2. Complete website development and Google ADS, keeping the revenue increasing. 3. Listen to the request from our customer and maintain the service quality
LTE
PTCRB
GCF
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chung Hua University (CHU)
Transportation and Logistics Management
Avatar of Mars Lin.
Avatar of Mars Lin.
.Net 資深工程師 @澳創科技
2022 ~ Present
C#.net Development 全端/後端工程師
Within one month
平台 針對每個場站進行設備的管控, 目前近650場案場與近兩千台設備接受管控, 進行「預測性維護」、「設備即時Health Check」 並連結到Operations部門派發告警。 [ Refactor ] 將公司維運網站重構 原專案維jquery,Bootstrap4框架, 重構為React並完成前後端分離。 為公司降低營銷及系統開發、維
HTML
CSS
MSSQL
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
文化大學
Avatar of 王柏貴.
Avatar of 王柏貴.
資深工程師 @旭聯科技股份有限公司
2018 ~ Present
前端工程師
Within one month
Pokuei Wang Frontend Engineer Kaohsiung City, Taiwan This is Pokuei Wang, people often call me Harry. I am passionate about information technology and enjoy participating in technical discussions with others. Professionally, I am a frontend developer specializing in Angular development, with considerable experience in Hybrid App development and proficiency in Tailwind CSS. I am skilled at designing modular frontend architectures and experience to develop backend Java Web Services, with a deep understanding of database operations. On top of that, I am also experienced in Linux related operations. I am a highly motivated and goal-oriented
Angular
Tailwind CSS
MS SQL
Reputation Credits1
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
崑山科技大學 Kun Shan University
資訊傳播科系
Avatar of 黃雅萱.
Avatar of 黃雅萱.
Past
Product Development Specialist @Emporium Corporation
2021 ~ 2024
商務開發、專案管理、產品開發
Within one month
cross-functional resource integration independently. Executed quarterly marketing plans and achieved revenue targets. Experience in planning and executing domestic trade shows and exhibitions of various scales. MICE marketing experience Aetos Singapore based in Woodlands Checkpoint https://www.aetos.com.sg/About-AETOS Auxiliary Police Officer AugOct 2018 Assist custom officer for the clearance procedure Collecting of payment (fees, fines for VEP, Toll, ERP) Data Entry of motorists' particulars Ensure the checkpoint operations The Ritz Carlton Millenia Singapore Cashier/ Server AugAug 2016 Professional in wine serving and s...
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
北九州YMCA
Japanese
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Avatar of the user.
高級工程師 @不顯示公司名稱
2022 ~ Present
滲透測試、資訊安全、系統開發、程式設計
Within one month
Active Directory
IIS
PHP
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
立德大學
資訊工程

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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)