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Legal Counsel @Foxconn group
2015 ~ 2017
Senior Legal Counsel 資深法務
Within six months
Legal
Intellectual Property
Patent Law
Employed
Full-time / Interested in working remotely
6-10 years
National Chengchi University
Law
Avatar of Gemariyadi Hikmah Prabowo.
Avatar of Gemariyadi Hikmah Prabowo.
Past
Owner RedDoorz near UNSIKA University Karawang @RedDoorz
2022 ~ Present
Within six months
financing institutions, resulting in improved terms and conditions for financial arrangements. Implemented a strategic portfolio management approach that optimized collaboration and identified new growth opportunities. Effectively controlled and managed the issuance of financial instruments, reducing discrepancies and enhancing efficiency. Received commendations for developing and implementing risk mitigation strategies, ensuring compliance with legal and regulatory requirements in financial transactions. Administration & Finance Manager (AFM) • PT. Rekayasa Industri LPG FSO Gas Concord Offshore Decommission Project ConocoPhillips Indonesia Inc. Ltd. FebruaryJune 2017 | Batam,Indonesia My job description as AFM are to Manage, Coordinate, & Control the Project’s
Unemployed
Full-time / Interested in working remotely
10-15 years
BINUS University
Accounting and Computer Science
Avatar of Salie Chien.
Avatar of Salie Chien.
Product design & PM @LINE Bank (台灣連線商業銀行)
2022 ~ Present
Senior UX Designer, Product Designer, Design Lead
Within one month
Research, product management, and cross-team stakeholder management help me become a key contributor to the design team. Experien ces Product Designer . LINE Bank . 2022/12 - Present • Build product from 0 to 1, and manage stakeholder relationships between business managers, engineers, and designers. • Lead product and design strategy by analyzing business goals, legal regulations, user needs, and technical considerations. • Establish Design System from scratch. Senior Product Designer . Agoda . 2019//10 • Designed and shaped Agoda Flights, which a new product have launched in mid-2019, and now hit an average of 1K+ of
Sketch App
Design Thinking
Web Design
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Central University
Business Administration
Avatar of Kaichun Chen.
Avatar of Kaichun Chen.
Past
Strategic Partnerships Manager @Our Happy Company
2019 ~ 2023
Strategic Partnerships, Business Development
Within one month
team in expanding into the US and Taiwan market and driving sales growth, while fostering effective communication and alignment among cross-functional teams, including senior management, marketing, product, engineering, legal, finance, and ad/PR agencies, resulting in an impressive 80% growth in user base and partner experiences. Digital Strategy Director • Shanghai CanXing Culture & Media Co Ltd 05//Spearheaded negotiations with stakeholders, including 88rising, for Jackson Wang's international marketing campaigns and events, with a strategic focus on the US and the China market. - Developed and executed global digital release strategy for Jackson Wang and CanXing
Strategic Partnerships
Business Development
Digital Strategy
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Columbia College Chicago
Arts, Entertainment, and Media Management
Avatar of Li-Chia Cheng.
Avatar of Li-Chia Cheng.
Freelance Product Designer (Available for Contracts) @Self Employed
2023 ~ Present
Senior UI/UX designer / Product designer
Within one month
Worked with stakeholders to actualize concepts, going from inception to high fidelity prototypes. - Enhanced existing products and designs through strategic improvements. Client: Zypsy - Collaborated in storyboarding and user flow ideation for potential products. - Assisted in Lo-Fi UI design work. - Researched on and assisted in various legal related work. DecemberMarch 2023 Creative Content Writer Zypsy - Successfully grew social media account followers through engaging and creative content strategies. - Developed and wrote in-depth threads and articles on various topics including web3, design, startups, and leadership. - Stayed updated on industry developments and emerging trends to
Design Thinking
Product Design
UX Design
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
Human Technology Interaction
Avatar of Okis Chuang.
Avatar of Okis Chuang.
Engineering Manager @foodpanda
2022 ~ Present
Director Of Engineering
Within one month
lives. Okis firmly believes in empowering teams by providing autonomy, trust, and feedback, while also fostering a strong engineering culture that promotes collaboration, learning, and excellence. Okis possessed an innate ability to swiftly dissect intricate concepts, enabling him to pinpoint and address the subtle inefficiencies in our project strategies. This capability proved invaluable in refining our team's thought processes. - A team direct report Experience Engineering Manager • Delivery Hero (foodpanda) - AugustDecember 2023 I helped people to enjoy food easier as well as to love and to be addicted to our product To foster growth and customer
Microservices Architecture
Scalability Design
Database design
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Central University
Computer Information Management
Avatar of the user.
Avatar of the user.
Past
Staff sales manager @Renesas Electronics Corporation
2018 ~ 2024
Sales Manager
Within three months
Goal Setting
Dedicated
Semiconductor Industry
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Chengchi University
Bachelor's degree , Public Finance
Avatar of the user.
Sales Head
More than one year
Sales & Marketing
Sales
Team Management
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Jiwaji University, Gwalior
Commerce
Avatar of Alessandro Galante.
Sales Director
More than one year
I also possess the capacity of translating implicit and explicit market messages into innovative ideas. I am passionate about developing organizations by improving collaboration and transparency, empowering people and getting the best out of them. Sales Director Milano, IT [email protected] Skills Business Strategy, Team Management, Sales Management, CRM, Organizational Development, Business Model Innovation, Brand Positioning, Coaching, Key Account Management, Product Development Experience MayPresent Sales Director at Ars Edizioni Informatiche Srl, publisher and provider of SaaS solutions for safety and environment professionals I set sales plans and yearly targets, set individual targets, kpi
Business Strategy
Team Management
Sales
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Università Cattolica del Sacro Cuore
Economia e Commercio
Avatar of 陳璽安.
Avatar of 陳璽安.
採購工程師 @元晶太陽能科技股份有限公司
2016 ~ 2019
Senior Procurement
Within one month
per month. Been through 3 times depression and prosperity cycle. 30% international suppliers located in Korea, Singapore & Europe. Abilities Well Communication In terms of vary internal dept... Logistic on shipping Financial on payment Quality on spec inspection, RMA R&D on material spec demand Legal on contract pros & cons Sales on project discussion Buyer doing Well acquainted with... RFQ proceeding Payment procedure Letter of Credit International trade terms Shipment Lead time control Stock control Strategy Sourcing Good at... Market trend (Price, Tech, Policy, Supply & Demand) forecast Commercial Negotiation
Word
erp鼎新
Excel
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
元智大學
企業管理與服務科學

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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)