CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of 高鈺傑.
Avatar of 高鈺傑.
Past
資深前端工程師 @比房科技
2022 ~ 2024
Frontend developer.
Within one month
架構的實驗、參加課程等等。獨自完成了尋找客戶、定價議價、三方合作、交付與後續維護。 技術使用:React, Next.js, Firebase, Vercel, tRPC, Prisma, PlanetScale, Supabase, Github Pages, Rollup.js, GraphQL 全端工程師(偏前端) 妞時尚股份有限公司 六月九月 2020 Taipei, Taiwan 獨立完成十多個網站專案,運用RWD與設計原則與設
Frontend
Backend
Product
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
暨南大學
電機工程
Avatar of 張華容.
Avatar of 張華容.
Past
UX/UI 設計師 @網際威信股份有限公司
2023 ~ Present
UX/UI Designer
Within one month
名錶數位媒體平台 官網UI優化,符合設計美感並提供良好的使用體驗, 網站提升流量至15% 。 品牌端需求設計,包括活動頁、Landing Page、互動設計和Banner,為知名品牌Web設計10+個案例,並提升品牌知名度和促進 業務8%的銷售量 。 設計YouTube影片縮圖和字幕卡,吸
UI/UX Design
Flowchart
UI Flow
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
iSpan資展國際
前端工程師就業養成班
Avatar of Iris Chen 陳彥羽.
Avatar of Iris Chen 陳彥羽.
Media Planning Assistant Manager @DAC_台灣迪艾思股份有限公司
2023 ~ Present
Account Manager
Within one month
and team coordination, ensuring timely delivery of results. Managed client service, media planning, account management, and data-driven reporting. Acted as a project facilitator, coordinating with internal and external partners for project management, timeline monitoring, and operational execution. Responsibilities included managing client website layout, creating product landing pages, developing advertising materials and social media content, overseeing dashboard development, and integrating KOL projects. Executed client's new product launch with a minimum budget of 20 million over six months, coordinating KOL collaborations, advertorials, TV program placements, and paid advertising(FB, Google Ads, Taboola, LINE LAP). AprDec
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
National Taiwan University
Bachelor
Avatar of 胡嘉倫.
Avatar of 胡嘉倫.
Senior UX Designer / UX Strategist @HTC 宏達國際電子股份有限公司
2022 ~ Present
UI/UX Designer
Within one month
design system and creating the UI specs for projects. Planning and designing various large-scale event websites. ​​ Using growth hacking skills for creating conversion rate of TVBS News website with cross- functional partners. Optimizing the TVBS News website which included reorganized the information structure, adjusted layout of page contents and considered the limitations of RWD to plan the visual design. Building a brand new E-Commerce Platform with cross-functional team members. Planning the UX flows and UI design solutions for E-Commerce Platform by sorting out the mechanism of forward and reverse logistics, data
Adobe XD
sketch
Adobe Photoshop
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Birmingham City University
Visual Communication
Avatar of 黃凱弘 Kyle Huang.
Avatar of 黃凱弘 Kyle Huang.
Past
Senior QA engineer @DeepHow
2023 ~ Present
QA automation engineer / Software development engineer in test
Within one month
new app New function testing, regression testing, UAT Bug tracking on Jira Automation testing on Android, iOS, web and API Build and maintain the mobile automation testing project Framework: Pytest + Allure Build 75 test cases covering approximately 140 manual test cases Maintain the web automation testing project Build more page object functions to improve the code quality, reusability, extensibility and readability Refactor test cases (Approximately 300 lines of test cases are reduced) About 20~30 minutes of testing time are saved Maintain the API automation testing project Zeppelin 飛艇國際股份有 限公司 , QA
Python
Appium
SQL
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立中山大學 National Sun Yat-Sen University
應用數學系 統計組
Avatar of the user.
Avatar of the user.
資深襄理/Software Developer @遠東國際商業銀行
2022 ~ Present
Software Engineer / Backend Engineer
Within one month
MSSQL
Redis
Vue.js
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
龍華科技大學
電子工程
Avatar of the user.
Avatar of the user.
Past
Senior iOS developer @OpenNet 開網有限公司
2020 ~ 2024
iOS Developer
Within one month
Swift
IOS
Xcode
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立臺北大學 National Taipei University
Business Administration
Avatar of the user.
Avatar of the user.
Product Manager @全盈支付金融科技股份有限公司
2022 ~ Present
PM、Manager
Within one month
Marketing
HTML/CSS
SEO
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立臺灣體育學院
運動管理學
Avatar of 吳潤函 Stefano Wu.
Avatar of 吳潤函 Stefano Wu.
Past
行銷企劃(巢家居) @日日商業股份有限公司
2018 ~ 2023
品牌專案企劃、網路行銷企劃、數位行銷企劃
Within one month
市場中有突出的競爭優勢。 2. 頁面建立與設計: - 精心規劃商品文案路徑,設計溝通文件,並打造引人注目的商品著陸頁(landing page)。 - 策劃商品banner和影片腳本,並透過巧妙的粉絲頁文案吸引目標受眾。 3. 數據追蹤與分析: - 與團隊緊密合作,負責操作與分
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
天主教輔仁大學 FU JEN CATHOLIC UNIVERSITY
義大利語文學系
Avatar of 吳堯金 Gin Wu.
Avatar of 吳堯金 Gin Wu.
Design Lead @數字科技股份有限公司
2023 ~ Present
Senior UI/UX designer / Product designer
Within one month
design output. Responsible for App and Web UI/UX design for the 518 Xiongban App. Executed brand revamp and fully redesigned interfaces for both mobile and web devices. Created a UI Library to accelerate the design team's workflow. Collaborated on the development of Design tokens to enhance design and engineering consistency. Conducted research interviews and collaborated closely with the product team for convergence. Worked closely with cross-functional teams on marketing projects, coordinating closely with the product team for initiatives like landing pages, banners, and EDM. Product Designer ...
UI/UXDesign
User Experience Design
Wireframing and Prototyping
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Ming Chuan University
Department of Counseling and Industrial/Organizational Psychology

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)