CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Chieh (Jay) Fan-Chiang 范姜傑.
Avatar of Chieh (Jay) Fan-Chiang 范姜傑.
Past
Freelance @j172.tw
2024 ~ Present
Project Manager、PM、專案經理、UX、網站企劃、產品企劃
Within one month
electronics, and media ▶ Information Technology Group of the Department of Information Management at Shih Hsin University ▶Developed the Paper Evaluation System for the 20th International Conference on Information Management (ICIM▶ https://www.linkedin.com/in/jProject Management: ✦Certified ScrumMaster (Scrum Alliance) ✦Certified Scrum Product Owner (Scrum Alliance) Artificial Intelligence (AI): ✦Microsoft Certified: Azure AI Fundamentals (AIMicrosoft) Microsoft Azure: ✦Microsoft Certified: Microsoft Azure Fundamentals (AZMicrosoft) Google Cloud Skills Boost: ✦Create and Manage Cloud Resources ✦Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud ✦Google Cloud Computing Foundations: Networking ✦Google Cloud Computing Foundations
C#
vue.js
JavaScript / ES6 / jQuery
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Shih Hsin University
Depatment of Information Mangement,Group of Information Technology
Avatar of IMRON ROSYADIH.
Avatar of IMRON ROSYADIH.
Sales Mangement @PT GLOBAL DIGITAL NIAGA (Blibli.com)
2023 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Marketing, Sales
Within one month
dalam tim. Customer Service Operations Specialist • PT Qoo Smart Indonesia (Createkat) OktoberAprilProblem Solving Costumer 2.Report Stock In & Out To Area Sales Manager 3.Handle after sales 4.Administrasi Merchandiser • Samsung Mobile SeptemberSeptemberStore Development & People Development 2.Retail Maping 3.Maintance,Suport Visibility,Sales Product Merchandiser • Lenovo AprilAgustusStore Development & People Development 2. Retail Maping 3.Maintance,Suport Visibility,Sales Product Canvasser • PT. XL Axiata Tbk JanuariFebruariStore Development & People Development 2.Retail Maping , Maintance,Suport 3.Visibility,Sales Product PendidikanSMA WIjaya Kusuma Jakarta SOSIAL Skil Excel Word MySQL Bahasa Indonesian
Excel
Word
MySQL
Employed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
SMA WIjaya Kusuma Jakarta
SOSIAL
Avatar of 盧駿軒.
Avatar of 盧駿軒.
Product Manager @Global HashPower Exchange
2021 ~ Present
UX或專案管理相關的職務
Within six months
盧駿軒 Dickson Lo Come from Hong Kong, live in Taiwan. Research on the UX design and new technology is my interest. Product management and Product design Taipei,TW [email protected] Education Chinese Culture University Department of Forestry and Nature Conservation - Graduated in June 2015 Work Experience Narrow Pacific-App/Web Product Manager, Since March, 2021, in service Market research (competitive industries of the same type, related cooperative industries) Contact potential users, collect functional feedback (user survey) Product Design Communicate with various departments Agile software development Document write: PRD, FRD, wireframe Design acceptance
Sketch
Axure RP
Markdown
Employed
Full-time / Interested in working remotely
4-6 years
中國文化大學
森林暨自然保育學系
Avatar of the user.
Avatar of the user.
Racing Director @Dime Racing
2010 ~ Present
More than one year
mangement
Marketing Strategy
Negotiation
Employed
Not open to opportunities
Full-time / Not interested in working remotely
More than 15 years
Avatar of the user.
Avatar of the user.
UNIT MANAGER @KENYA ORIENT LIFE ASSURANCE LIMITED
2017 ~ Present
More than one year
Word
Unity
Internet
Full-time / Interested in working remotely
6-10 years
FINSTOCK EVARSITY COLLEGE
CERTIFICATE IN CUSTOMER CARE SKILLS,GUIDANCE AND COUNCELLING,LEADERSHIP SKILLS,BUSINESS MANGEMENT,SALES AND MARKETING,RECORDS AND ARCHIVES,ENTERPRENUERSHIP AND PUBLIC SPEAKING
Avatar of Gam Shawng.
Avatar of Gam Shawng.
Product Manager @Bagan Innovation Technology
2017 ~ 2020
Product Manager, Product Owner, Product Strategy Manager, Product Marketing Manager, Project Manager
Within one month
Gam Shawng Digital Product Management, IT Project Management Yangon, Myanmar (Burma) Certified Product Owner 6 years of experience in digital product management ( SaaS products ). Well experienced in digital product management, mobile application development, product marketing. Skilled in user-centric UI/UX design and delivering successful digital products.
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Mandalay Technological University
Information Technology
Avatar of 張育銘 Yu-Ming Chang.
Avatar of 張育銘 Yu-Ming Chang.
Technical Product Manager / Proxy Product Owner (Hybrid) @Optum
2022 ~ Present
Software Engineer / Backend Engineer
Within one month
張育銘 Chang, Yu-Ming Technical Product Manager / Proxy Product Owner with 5-year development and business analysis experience Work Experience Technical Product Manager / Proxy Product Owner (Remote) • Innova Solutions / Optum DecemberPresent This role requires communication with Product Owner, Product Manager, Designer, Developers, and Customer Service in the US. Data is exchanged among multiple applications in the format of XSD/XML. Our product was launched to market ahead of schedule by the end of December,I did the following to facilitate product development internationally Communicated product roadmap with development team and stakeholders Collaborated
Prioritization
Project Management
Problem Solving
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
ALPHA Camp
Web Backend Route
Avatar of Reza Firdaus S. Kom.
Avatar of Reza Firdaus S. Kom.
Project and Product Manager (Freelancer) @PT. Hijau Naavee Ideatama
2023 ~ Present
Product/Project Manager
Within one month
Reza Firdaus S. Kom Reza Firdaus is a highly experienced IT professional with a strong background in IT Infrastructure, Project Management, Product Management, and Scrum Master. With 7 years of experience in IT Infrastructure and 5 years of experience in Project Management and Product Management, Reza has honed his skills in managing complex technical projects, leading cross-functional teams, and overseeing IT operations. As a Scrum Master, Reza has a proven track record of guiding agile development teams to deliver high-quality products on time and within budget. With a focus on continuous improvement, Reza is
Communication
Project Management
Product Management
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
STMIK Pranata Indonesia
Information Technology
Avatar of Kevin Chang.
Avatar of Kevin Chang.
Past
Product Manager @Binance
2022 ~ 2023
Front-end Engineer, Product Manager
Within one month
months and had a 7-day retention rate of 90%, higher than the 80% of the entire Binance.com site Senior Product Management Specialist • CyberLink MarMarPlanned video editing Android & iOS App product strategy and features, increased product usage by 442% and revenue by 158% Designed photo editing Android & iOS product strategy and features, managed development schedule, and increased subscription user revenue by 34% Designed and planned AI image processing features and UI processes, helping product revenue grow by 26% and reducing subscription user churn rate by 10% Senior Product Specialist • BenQ SepMarPlanned and executed 4K projector product projects, achieving
Product Management
Product Roadmap Planning
Data Analysis
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chengchi University
Innovation and Intellectual Property Management
Avatar of the user.
Avatar of the user.
Project Manager @裕隆集團_納智捷汽車股份有限公司
2024 ~ Present
專案管理師、產品經理
Within one month
Communication
Product Management
UX Design
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
實踐大學(Shih Chien University)
Communications Design

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Problem-Solving
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)