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More than 15 years
Avatar of Sandhya Rastogi- Srivastava.
Avatar of Sandhya Rastogi- Srivastava.
Sr. Quality Analyst @Satyam BPO
2008 ~ 2009
Product/Project Manager
Within two months
Sandhya Rastogi- Srivastava ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL) Kolkata, West Bengal, India Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. Work Experience Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
Information Technology
Avatar of Jimmy Lu.
Avatar of Jimmy Lu.
Past
Lead of Country Product Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
in crease in project efficiency and a reduction in time-to-launch. Conducted thorough market analysis leveraging data-driven insights to identify opportunities and threats, informing strategic decisions and resource allocation. Implemented innovative market segmentation strategies that led to a 5% increase in customer acquisition . Demonstrated exemplary stakeholder management skills, fostering strong relationships and alignment toward common objectives. Led negotiations resulting in a 200% increase in partnership revenue . Provided visionary team leadership and mentorship, empowering team members to excel in their roles and contribute to overall success. Implemented leadership development programs resulting in a
Business Development Project Management
Cross-Functional Project Management
Product Life Cycle Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立陽明交通大學(National Yang Ming Chiao Tung University)
Bachelor of management , Management of Transportation and Logistics
Avatar of KUANMING LAI.
Avatar of KUANMING LAI.
Past
Project / Product Manager @池安量子 Chelpis Quantum Tech
2022 ~ 2023
Project/Product Manager
Within one month
KUANMING LAI Project / Product Manager [email protected] Taipei City, Taiwan I am a solution-oriented Project/Product Manager equipped with business logic and a consultancy mindset, who also holds years of experience in software production, system implementation, and CyberSecurity. I excel in agile development and with coherence, strive for the collaboration of cross-functional teams which includes engineers, customers and stakeholders to ensure the deliverance of result-focused commitments. 我是一位以解決方案為導向的專案/產品經理,具備
Product Management
Project Management
Agile Project Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Central University
Management Information Systems, General
Avatar of 王中敬.
Avatar of 王中敬.
Pre-Sales @拼起科技(智影顧問)
2022 ~ Present
Customer Success Manager
Within one month
. -Designed sales processes for supervisors to track all customer sales progress. -Identified customer needs and current situations, conceptualized solutions. -Presented sales proposals to stakeholders, outlining project benefits. Customer success manager • 拼起科技(智影顧問) 十一月Present -Implemented cloud-based factory management system at the client side, which encompassing five aspects of management:Equipment, Audit, Production, Energy, and Business Intelligence. -Software implementation project management, covering schedule management, stakeholder management, and change management -Proposed software optimization and new feature development based on client requirements. -Ensured the attainment of project Key
Customer Relationship Management
Proposal and presentation skills
Strategic Planning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
Department of Mechanical Engineering
Avatar of the user.
Avatar of the user.
Product design & PM @LINE Bank (台灣連線商業銀行)
2022 ~ Present
Senior UX Designer, Product Designer, Design Lead
Within one month
Sketch App
Design Thinking
Web Design
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Central University
Business Administration
Avatar of the user.
Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Senior Analysist @Dell Technologies Inc.
2018 ~ Present
Product Manager
Within one month
Project Management
Learning and Development
Team Management
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
University or Warwick
Service Management and Design
Avatar of 沈信甫.
Avatar of 沈信甫.
Past
Product Manager @BitoGroup 幣託科技股份有限公司
2023 ~ 2024
Product Manager
Within one month
開發:以數據導向為目標,帶領團隊跑 Spring 並有效提高產品迭代的速度。 Product Manager Freelancer 2022/5–2023/2 Taipei, Taiwan 電商平台和網紅官方 1. Stakeholder Management:與 Key Stakeholder 對接需求,並和開發團隊中的各種角色合作,成功推出必紅國際與我享平台兩項 0-1 的軟體產品。 2. User experience:從
JIRA Confluence
Agile
Firebase Analytics
Unemployed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立臺北科技大學
互動設計所
Avatar of kaka Lin.
Avatar of kaka Lin.
Marketing Creative Designer, Design Lead @Cloud Gate Dance Theatre 雲門舞集
2012 ~ 2020
UI/UX Designer
Within one month
Chiao-Jo LIN 林巧若  Product Designer (UX/UI), a designer who codes Self-driven, Experiment-driven, Business-minded dev/designer [email protected] | Portfolio Site With 8+ years experience in UX/UI design, I believe the power of design, in any form, can enrich every aspects of our day-to-day life. SKILLS UX/UI Design Figma / Adobe XD Wireframe / Mockup / Prototype Design Thinking / User Journey User Research Human Interface Guidelines / Material Design Photoshop / Illustrator / InDesign Other Webflow HTML5 / CSS / JavaScript
Figma
Webflow
UI Design
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Goldsmiths, University of London
Creative & Cultural Entrepreneurship
Avatar of 洪啟洺.
Avatar of 洪啟洺.
Past
Brand Acquisition Manager @Pinkoi
2021 ~ 2023
Operation Manager / Business Development Manager / Special Assistant
Within one month
洪啟洺 / Elvis Hung 近7年工作經 驗,先後擔任零售營運 / 品牌招商 / 行銷管理3種不同功能職 務 具備第一線且紮實的精品百貨 / 大型電商 / 行銷設計公司的產業歷練 業務合作累積超過 50 個品牌,涵蓋臺灣&中國的外商 / 本土品牌 擅長:策略規
Business Development
Strategy Planning
Operation Management
Unemployed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
National Cheng Kung University
Industrial Design

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)