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Senior Software Engineer & Feature Product Manager @聯發科
2022 ~ Present
資深軟體工程師
Within one month
C++
Python
Machine Learning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立師範大學附屬高級中學
Avatar of 高鈺傑.
Avatar of 高鈺傑.
Past
資深前端工程師 @比房科技
2022 ~ 2024
Frontend developer.
Within one month
development, and the establishment of design guidelines. Tech Stack: Vue3, Pinia, Vuex, Cypress, Typescript, Google analytics, Google Tag Management, Chrome Extention, Leaflet Map Senior Backend Engineer AD POST | 2021/Q/Q2 Development of a new product using Laravel and AWS-related frameworks and technologies. Developed new features while simultaneously evaluating the benefits of development, thereby enhancing the company's internal efficiency and market-facing capabilities. Tech Stack: Aws, Laravel, PHP, Google analytics, Google Tag, Google Ads Freelance/others 2020/Q/Q2 Planned, developed, and conducted business development from scratch, culminating in the
Frontend
Backend
Product
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
暨南大學
電機工程
Avatar of Jimmy Lu.
Avatar of Jimmy Lu.
Past
Lead of Country Product Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
a 200% increase in partnership revenue . Provided visionary team leadership and mentorship, empowering team members to excel in their roles and contribute to overall success. Implemented leadership development programs resulting in a 50% increase in employee satisfaction and retention. Product Manager • ASUSTeK Computer Indonesia JulJun 2022 | Jakarta, Indonesia Key responsibilities & Achievements - #PLM #GTM #design thinking #channel expansion #data analysis Strategically managed the entire product lifecycle of consumer notebooks, from ideation to end-of-life, ensuring timely launches, feature enhancements, and product retirements. Conducted comprehensive competitive analysis to ident...
Business Development Project Management
Cross-Functional Project Management
Product Life Cycle Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立陽明交通大學(National Yang Ming Chiao Tung University)
Bachelor of management , Management of Transportation and Logistics
Avatar of 張鴻霖.
Avatar of 張鴻霖.
Front-End Developer @Storipress
2022 ~ Present
網頁前端工程師
Within one month
HUNG-LIN CHANG Taipei City, Taiwan Bachelor, Computer Science and Information Engineering, National Chung Cheng UniversityEXPERIENCE Front-End Developer • Storipress MarPresent 1. Contributed to Karbon and vue-advertising for product utilization, enabling users to customize editor components and integrate paid advertisements. 2. Developed editor features (e.g., user mention, gallery, rich media) with Tiptap and ProseMirror, enhancing user engagement rate 3. Enabled real-time article content sync using Tiptap collaboration and IndexedDB eliminating any sync latency 4. Integrated OpenAI for article content generation, empowering users to generate tailored content based on their needs
JavaScript
React.js
Ant Design
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中正大學
資訊工程學系
Avatar of 呂仲修.
Avatar of 呂仲修.
Past
專案工程師 @新誼整合科技
2020 ~ 2024
前端/後端/軟體/全端工程師
Within one month
Chang, Rita Kuo, Kuo-Chen LiRole Playing Game Quest Design in Multiplayer Educational Game. In the Proceedings of 22nd Global Chinese Conference on Computers in Education (GCCCE 2018), Guangzhou, China, May 25-29, 2018,Best Technical Papaer Award) Zhong-Xiu Lu, Maiga Chang, Rita Kuo, and Vivekanandan KumarIncorporating Farming Feature into MEGA World for Improving Learning Motivation. In the Proceedings of 27th International Conference on Computers in Education, Kenting, Taiwan, December 2-6,in-press) Rita Kuo, Cheng-Li Chen, Zhong-Xiu Lu, Maiga Chang, & Hung-Yi ChangEducational Reward Information Communication API (ERIC API): A Preliminary Study Result
JavaScript
CSS3
HTML5
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Athabasca University
Master of Science in Information Systems
Avatar of NIKHIL RAO KODATI.
Avatar of NIKHIL RAO KODATI.
Full stack software Develpoer @Avidbots India private Limited
2023 ~ Present
Software Engineer
Within one month
Created intuitive user interface using HTML , CSS , Angular Js , React Native , Angular , and JavaScript , ensuring great user experience. Played a key role in creating and refining APIs to optimize data exchange. Addressed time complexity challenges to enhance application performance. Efficiently deployed feature enhancements to testing environments using bit bucket pipelines and deployed features to different environments using Kubernetes Actively participated in retrospectives to refactor existing methods and enhance code maintainability and scalability. Maintained proactive communication with the team members on peer reviews and address various issues on a timely manner. Software Engineer ...
Docker
Docker Compose
JavaScript
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Vasavi college of Engineering
Bachelor of Engineering
Avatar of Leo Wu.
Avatar of Leo Wu.
Senior Front-End Engineer @TonFura
2023 ~ Present
Front-End engineer / Full-stack engineer
Within one month
.js, Ant Design, Material UI, Jest DevOps and Tools: Docker, Jenkins, GitLab CI/CD Work Experience TonFura, Senior Front-End Engineer, Jun 2023 ~ Present Spearheaded the maintenance and enhancement efforts for Tonkey , an advanced project introducing multi-signature functionality to the TON blockchain. Activities included: Adding new features to enrich the user experience and extend product functionality. Establishing a robust unit testing environment and developing comprehensive test suites to ensure code quality, reliability, and integrity of the application, preventing regressions. Overhauling the UI to enhance aesthetics, improve usability, and ensure support for responsive design, ensuring
JavaScript
HTML5
CSS3
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taiwan University
Computer Science and Information Engineering
Avatar of the user.
Avatar of the user.
Past
Senior iOS developer @OpenNet 開網有限公司
2020 ~ 2024
iOS Developer
Within one month
Swift
IOS
Xcode
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立臺北大學 National Taipei University
Business Administration
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and specific requirements. Director of Global Business Strategy 17LIVE Inc. JunSept 2020 Hong Kong Reason of leaving: Due to the pandemic, position made redundant. Director, Global Business Strategy (United States/ MENA) Country Head of Hong Kong, Malaysia and Singapore Provided strategic support to launch a
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Sr. Full Stack Engineer @類神經網路股份有限公司
2021 ~ Present
資深程式設計師
Within one month
Android
Windows
Linux
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
輔仁大學 Fu Jen Catholic University
Computer Science and Information Engineering

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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)