Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and

自動化水平，領導知識管理系統的初期建置和客服資料自動化處理項目。 貢獻 ： 系統整合：成功串接三竹SMS API，並利用Power Automate與Zendesk API整合，自動化客戶服務流程，大幅提升資料處理速度和準確性。 自動化流程：設計並實現了客戶需求資料的自動整理流

和關鍵績效指標 (KPI)，確保充分保障 IT 計劃 和營運連續性的服務級別協定 (SLA) 遵守。 執行及成果 • 評估並實施了世界一流的 CRM Zendesk B2B（銷售模組）、數位 POS 商店、數位 體驗平台（CPX）、數位看板解決方案、WhatsApp 商業帳號 API、私人流量零售和 Tik-Tok 解決方案。 • 設計實施 O2O

/QC for new functionalities, deploying services, and monitoring all kinds of system alerts related to trading platforms. Coworking with cross-functional teams such as the business, marketing, developments, and infrastructure, etc. 1. Coordinating with the global Dev and Network team to provide solutions for the stakeholder. 2. Monitoring system, website and feed quotes alerts with 24x7, Zabbix, Opsgenie, and Zendesk for case management. 3. First line response to all trading system related issues with quick actions and troubleshooting to provide workarounds. 4. Azure Cloud/Devops Operati...

Instagram, YouTube. Gestion de réseaux sociaux : Facebook Business Manager, Buffer, Sprout Social, Hootsuite, Commun.it. Suites de bureautique : Suite Office (Word, Excel, PowerPoint), G Suite. Infographie : Photoshop, Sketch, InVision, Slickplan, NinjaMock, Canva. Publicité : Power Editor, Facebook Insights. Connaissance de base de AdWords. Vidéo/Webdiffusion : WeVideo, Flash Media Live Encoder, Adobe Connect. Autres : Zendesk, Eventbrite, Wufoo, Evernote, Google Drive, Dropbox, Paper, SlideShare, Zapier, Adobe Acrobat XI Pro. Expérience Soutien aux communications Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (JanvierAujourd'hui) Agent au s...

timely completion of assigned tickets and cases within 48 hours or as per the SLA set by the Team Leader. Service Crew • GOLDEN DONUTS SDN BHD OctoberMay 2018 Customer Representative Professional • SRG Asia Pacific Sdn Bhd OctoberJanuary 2018 Handled inbound calls for Maxis, providing assistance to customers on inquiries, ensuring First Call Resolution (FCR), documenting customers' complaints, promoting products, and following up on pending cases that has been escalated to backend team. Skills Word Canva Google Drive PowerPoint zendesk Atlassian Salesforce Google Workspace Confluence JIRA Xspace Palantir Microsoft Office Excel ios Android Languages Malay — Nativ...

customer agreements. - Drove processes and improvements to ensure requests and orders are completed within advertised expectations. - Became proficient in the MaaS360 Mobile Device management system. - Managed customer inventory and device provisioning in-house. - Worked mainly with IOS and iPad devices - Maintained notation and documentation in the Zendesk ticketing system to manage individual customer needs and changes. - Respond to tickets via multiple methods of communication including email, web, and phone. - Managed features and maintained cellular lines via multiple carriers for smartphones, basic phones, tablets, modems, and other data devices. Assisted in the installation of