Senior Software Product Manager  •  LINE Bank                                                  2023/10 - Present

Responsible for requirement integration in all platforms including the Web version of the LINE APP, Mobile Web, and APP. The work covers product and project management.

• Optimize and simplify project management processes
• Track project progress and regularly report project progress to stakeholders
• Conduct demand and competitive product analysis on banking products, and submit product requirement documents (PRD) according to BRD from the Business team.
• Coordinate the multiple fine-division functional departments (Products/UX/UI/Development teams) to cooperate for projects, and set goals for the project team to achieve company launch expectations.
• Work with the data team to plan data tracking spec of user behavior to conduct performance analysis.

PM (Product Manager & Project Manager)   •  Higgs Tech. 希格斯              2020/06 - 2023/04

• For Product
  • Planned and built up the B2B2C service with teams, which included the back office for business operations, and the mobile web and APP as the portal site for their end players.
  • Familiar with SAAS-like model integrated by microservices covering modules sign-up, login, permission, payment, order placement, finance, CRM, CS, marketing, report, and API integration.
    
  • Outlined product roadmap and planned and prioritized product backlog based on granularity, dependency, and specific business strategy.
  • Analyzed requirements and system architecture, interviewed customers, designed wireframes, wrote software requirements specs for the development team, and helped them solve problems.
  • Shared the concept of User-Centered product design and how to split requirements into a suitable scale by using User Stories with the PDM team, and also the domain knowledge to junior members.
• For Project
  • As the project owner coordinated the cross-function teams to develop and launch a new service in the new market in Southeast Asia in August 2023.
  • Being the bridge between external customers and internal development teams, provides suggestions and solutions for both sides to reach a consensus.
  • Planned the introduction of the Scrum process and acted as the Scrum Master to help the development team transfer and optimize the development process from Waterfall to Agile.

Requirement Analysis & Product Manager   •  KKday 酷遊天                                 2019/06 - 2020/06

• Co-worked with the Vietnamese development team to develop a translation outsourcing management platform and successfully launched it in 2020.
• Clarifying business logic and system flow by drawing wireframe and flow charts, and making them into executable specification documents for the development team.
• Responsible for communication and coordination between customers and internal cross-functional teams to help the development team solve problems.

Software Project Manager  •  Aurora Tech.  極光科技                                             2017/05 - 2019/05

• Planned and designed the game platform and functions, including the front stage and backstage with the multi-module management system, and launched it in 2018.
• Being the contact window between customers and the development team, provided solutions, and clarified business logic and system architecture by making flowcharts and wireframes.
• Introduced JIRA for teams to manage and track tasks, and integrate project resources.
• Conducted SIT testing and analyzed problems, was involved in debugging with engineers, and used Jenkins for official version release control.

Visible LED Product Manager  •  Everlight Electronic 億光電子                               2015/06 - 2016/01

• Contact window between sales/customer, R&D department, managed and tracked sample schedules.
• Followed up on the issues from the production line or R&D, and made the daily report. 
• Edited and updated the annual lighting product catalog.

Touch Panel Product Manager  •  Innolux 群創光電 •                                                      2014/02 - 2015/04

• Led 2 automotive touch panel projects and delivered samples for EVT phases on schedule.
• Integrated project resources and negotiated between teams from Taiwan and the Netherlands.
• Built a new cooperation model and flow for the first total solution project running.

Working Holiday Traveler (Gap Year)  •  Australia                                                  2013/03 - 2013/12 

• Barista - Adelaide -> 7-11 Part-time - Brisbane -> Royal Show Sales person- Melbourne 
  -> Cherry Picker -Cobram, Victoria -> Cherry Picker -Cobram, Victoria
• Volunteer in the 2013 World Barista Championship - Melbourne