training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve user engagement and brand experience. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally. Curated product catalog and streamlined the website's purchasing process to improve the online shopping experience. Editor-in-Chief Global Village

Methods ★ Competitor Analysis ★ Google Analytics ★ Persona ★ Requirement Definition ★ User Stories Graphic Design ★ Marketing Materials ★ Print Production ★ Publication Design ★ Banner Ads ★ EDMs Experiences HTC Corporation Senior UI/UX Designer / UX Strategist August 2022 ~ Now Proposing strategy solutions for VIVE global website revamp based on data of Google Analytics and SEO suggestions. Planning Wireframe and UX Flow of webpage building for new product launch and promotion campaign. Optimizing Global E-Commerce Platform with cross-functional professionals. TVBS Media Inc. Senior UI/UX Designer August 2020

D, sales, marketing) and external partners (Intel, NVIDIA, ODMs), coordinating product timelines. Product Marketing Manager Allxon (a company spun off from Acer) OctSepTaipei, Taiwan • Growth Marketing - Developed a B2B SaaS growth marketing strategy and produce various marketing assets (onboarding materials, tutorials, use cases, etc.) , acquiring over 200 new global users in 3 months. - Reengineered the product release workflow, enhancing user acquisition and growth. - Collaborated with the sales team on email marketing strategies, resulting in a 25% increase in open rates and a 15% rise in click-through rates. • Event Marketing - Led event marketing projects, including

universities, 12+ student clubs, and 4+ youth organizations. Organize 7+ webinars, which helps significantly increase target audience reach and elevate the company's brand recognition in Vietnam. 4. Content: Enhance landing page SEO to increase visibility and higher search engine rankings. Implement email marketing campaigns to reach target audiences and drive user engagement. Produce ad content for Google and Meta platforms. Full-time Freelancer Clients: Fastlane (Hongkong) , CakeResume (Global), BAS Glow Blog (Korean) , SamaTech (USA) , Good Choice (Vietnam), Velodash (Taiwan), Santu Travel (Vietnam), The August Cake & Flowers (Vietnam). Specializations : - Content

莊鈞諺 Jun-yan Zhunag Expertise & Innovation Lead, Cloud at fifty-five I am currently the Expertise & Innovation Lead at a global data strategy and digital transformation consultancy, specializing in Data on Cloud solutions delivery and technical support. My primary focus is on serving major financial institutions and leading global brands. Previously, I spent five years as an R&D Engineer in a government think tank. I hold dual master's degrees in Computer Science and ESG, and am certified in AWS, GCP, and Azure. I excel in translating complex technical initiatives into business growth

灣 工作經歷 Software Development Manager Yo-Win Technology Co., Ltd. • 八月Present • Evaluate requirements, plan and oversee projects, troubleshoot, optimize SEO, and ensure backups. • Facilitated knowledge sharing, developed technical documentation, evaluated performance, led team members including Software Engineers, UI/UX Designer, and Marketing Specialist. • Develop Ticket Management System (TMS) for documenting customer equipment repair processes and managing subscription software. (using Laravel) • Develop Energy Management System (EMS) for IoT operations and dashboard modules with Modbus TCP control. (using Laravel) • Implement Knowledge Management System (KMS) to smoothly incorporate organizational documents and

bank-wide "Firsthand Day project" with task force team to let all staff to apply first-hand day who could have a real on-site experience with ideal role. (including high level role as CEO, head of RB, head of CA and Audit.) It finally have 50+ staff who finished the experience and grab massive attention in totalbroadcast views. 4. Execute and support 15+ forum and townhall per year. Work closely with in Marketing department. 5. Collaborate with outsource PR/Marketing agency to kick-off marketing year...