CakeResume Talent Search

Advanced filters
On
4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Rex Kao.
Avatar of Rex Kao.
Past
Staff sales manager @Renesas Electronics Corporation
2018 ~ 2024
Sales Manager
Within three months
increase issues with customers, and striving for allocation/waiving support from BU/PLM and operators ☑Introduced NPI and created total solutions before the market boomed, resulting in personal billing goals being exceeded beyond 50% YoY revenue and 30% CAGR by cross selling more sockets and expanding a broader customer base ☑Delivered price increase/BD reserve/demand secure program and executed them accordingly ☑Negotiated with customers to close issues like legal terms and RMA failure compensation issues Distribution management: ☑Led Mass Market distribution teams to achieve company revenue, design in, and combo/cross sell growth targets
Goal Setting
Dedicated
Semiconductor Industry
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Chengchi University
Bachelor's degree , Public Finance
Avatar of the user.
Avatar of the user.
Past
Home Caregiver @Self-Employed
2019 ~ 2024
Data Entry Specialist or Customer Service Representative.
Within one month
Customer Service
Communication
Microsoft Office
Unemployed
Open to opportunities
Full-time / Remote Only
More than 15 years
Antioch High School
HS Diploma
Avatar of the user.
Avatar of the user.
Software Engineer II @Paypal
2021 ~ Present
Software Engineer / Backend Engineer
Within three months
Java
API Development
SQL
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Georgia Institute of Technology
Computer Science
Avatar of the user.
E-commerce
More than one year
Full-time / Interested in working remotely
4-6 years
UEA
Marketing
Avatar of 陳芊羽.
Avatar of 陳芊羽.
Founder @Getahead Ltd.
2023 ~ Present
管理職
Within one month
2021 to 2022, with a projected increase of 221% from 2022 toBuilt a social media following of 1,500 on Facebook and Instagram, maintaining engagement rates between 25%-40%. AI Integrated Applications Developed and launched two AI-driven web applications: Educational Content Generator: Utilizes OpenAI's ChatGPT to create custom educational materials, enhancing user experience with difficulty level adjustments and vocabulary inputs. WordScape: Provides a comparative analysis of word frequencies between British and American English, enriching learning through detailed definitions and AI-assisted sentence practice. Digital Marketing Expertise Implemented advanced marketing strategies that significantly expanded user engagement
Word
PowerPoint
Google Drive
Employed
Open to opportunities
Full-time / Remote Only
6-10 years
National Taichung University of Science and Technology
International Business

The Most Lightweight and Effective Recruiting Plan

Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.

  • Browse all search results
  • Unlimited access to start new conversations
  • Resumes accessible for only paid companies
  • View users’ email address & phone numbers
Search Tips
1
Search a precise keyword combination
senior backend php
If the number of the search result is not enough, you can remove the less important keywords
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.

Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Customer Care Experience
Logo of Cicil.co.id.
Cicil.co.id
2020 ~ 2023
Jakarta, Indonesia
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Customer Service Manager, Customer Service / Support
Fields of Employment
Work experience
6-10 years
Management
Skills
Microsoft Office
Zendesk
Google Suite / Microsoft Office Package
Languages
English
Intermediate
Indonesian
Native or Bilingual
German
Beginner
Job search preferences
Positions
Administrator and Customer Service Specialist
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Politeknik Negeri Malang
Major
Teknik Kimia
Print

Fadilla Mustika

Banjar, Indonesia | 08112411115 | [email protected]

With 5 years of experience in the startup sector, I am a seasoned Customer Service professional with a talent for problem-solving and enhancing customer satisfaction. I am eager to leverage my skills and track record to contribute to your dynamic team. 

Work Experience


Customer Care Team Lead  •  Cicil.co.id

August 2020 - November 2023  |  Jakarta, Indonesia

Responsibilities :

  • Exhibited competent customer service and problem-solving via Zendesk and Live Chat
  • Authored knowledge-base articles to enhance team competency
  • Boosted business targets by leveraging customer feedback for process enhancements
  • Utilized Microsoft Excel for comprehensive reporting on a daily, weekly, and monthly basis
  • Strengthened team performance by training, overseeing, and mentoring new recruits
  • Optimized customer service by strategic scheduling of team members

Customer Service Representative  •  Cicil.co.id

January 2018 - August 2020  |  Jakarta, Indonesia

Responsibilities  

  • Boosted customer satisfaction by resolving issues effectively.
  • Managed 70+ customer communications daily via Zendesk.
  • Assured smooth processing by tracking & monitoring orders.
  • Improved client applications via thorough reviews & reporting.

Customer Service Representative  •  GraPARI Mitra Telkomsel Banjar

October 2015 - December 2017  |  Banjar, Indonesia

Responsibilities 

  • Managed customer bill payments and product sales
  • Conducted daily and monthly financial reports
  • Ensured updated inventory and database management
  • Provided effective customer service and problem-resolution

Education


State Polytechnic of Malang

Chemical Engineering  •  2010 - 2014

Skill


  • Microsoft Office
  • Zendesk
  • Google Suite / Microsoft Office Package

Languages


  • English — Intermediate
  • Indonesian — Native
  • German — Novice
Resume
Profile

Fadilla Mustika

Banjar, Indonesia | 08112411115 | [email protected]

With 5 years of experience in the startup sector, I am a seasoned Customer Service professional with a talent for problem-solving and enhancing customer satisfaction. I am eager to leverage my skills and track record to contribute to your dynamic team. 

Work Experience


Customer Care Team Lead  •  Cicil.co.id

August 2020 - November 2023  |  Jakarta, Indonesia

Responsibilities :

  • Exhibited competent customer service and problem-solving via Zendesk and Live Chat
  • Authored knowledge-base articles to enhance team competency
  • Boosted business targets by leveraging customer feedback for process enhancements
  • Utilized Microsoft Excel for comprehensive reporting on a daily, weekly, and monthly basis
  • Strengthened team performance by training, overseeing, and mentoring new recruits
  • Optimized customer service by strategic scheduling of team members

Customer Service Representative  •  Cicil.co.id

January 2018 - August 2020  |  Jakarta, Indonesia

Responsibilities  

  • Boosted customer satisfaction by resolving issues effectively.
  • Managed 70+ customer communications daily via Zendesk.
  • Assured smooth processing by tracking & monitoring orders.
  • Improved client applications via thorough reviews & reporting.

Customer Service Representative  •  GraPARI Mitra Telkomsel Banjar

October 2015 - December 2017  |  Banjar, Indonesia

Responsibilities 

  • Managed customer bill payments and product sales
  • Conducted daily and monthly financial reports
  • Ensured updated inventory and database management
  • Provided effective customer service and problem-resolution

Education


State Polytechnic of Malang

Chemical Engineering  •  2010 - 2014

Skill


  • Microsoft Office
  • Zendesk
  • Google Suite / Microsoft Office Package

Languages


  • English — Intermediate
  • Indonesian — Native
  • German — Novice