長紀錄，入職3個月內即帶領超過20人的團隊，締造破百萬營業額 團隊最高單月營業額超過2,000,000元 團隊成員遍及美國、加拿大、西班牙、日本、韓國、印尼、菲律賓等國家 學歷 輔仁大學 Fu Jen Catholic University 企業管理技能 Blockchain CEX Sales Operations Management 語言 Chinese — 母語或雙語 English — 專業

Jason Lin Email : [email protected] ; Mobile Phone :With nearly 10 years of experience in the retail channel operations management. I am currently working at the Retail Business Department of Senao International. Previously, I worked at Far EasTone Telecommunication and Gogoro in business planning roles, responsible for retail channel operations management, sales analysis, and forecasting, KPI development, report generation, and budgeting. Experience Project Assistant Manager - Retail Business Department • Senao International Co., Ltd. MarPresent Managing the retail department's operational performance - Designed revenue model for targets of the year 2024 across 8 product lines

and offered information on related products online and offline. 3. Resolve customer complaints and ensure complaints are handled in a professional and prompt manner. 4. Assisting customers to help solve customer problems and informing customers about Huntstreet. 5. Appointment management & coordination with the internal operations team. Sales administration • PT. Sardana Astama Duo / Aidan and Ice.Com MarchFebruary 2018 Beauty Consultant • PT. Twister Communications / Beauty Brand - SK II NovemberFebruary 2015 Senior Product Sales • PT. Kawan Lama Sejahtera / Ace HardwareNovember 2014 www.huntstreet.com As the

Chi Kit (Cherkie) WONG International Exposure | Seasoned Operations Head | Strategic Development Expert | Service Optimization Specialist NG13, Nottingham, United Kingdom Results-driven professional with over a decade of progressive experience in operational leadership, service management, and strategic development within multinational environments. Proven track record of spearheading initiatives to expand service operations, optimize profitability, and drive revenue growth across the APAC region. Skilled in team building and development, with a focus on nurturing talent and fostering a culture of excellence and collaboration. Demonstrated expertise in implementing governance structures, process optimization, and cross-functional collaboration to streamline operations and enhance

Oversee and manage the affairs related to overseas agencies, including organizing educational programs and recruitment plans for eight overseas agencies. Successfully assisted in the establishment and transformation of two agencies into sole proprietorship within three months. Handling personnel assessments, arrange expatriates visa application, salary processing. Advising annual operations such as salary adjustments, year-end bonuses, and promotions. 二月八月 2022 EVERGREEN LINE Sales Department Representative Staff I worked as a Sales Representative at Evergreen Marine Corp. I entered the maritime industry and took on responsibilities for tracking and collecting export cargo from Taiwan

有效透過數位渠道操作，提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容： - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容

led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data