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Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Emily CHOU.
Avatar of Emily CHOU.
Past
Senior Business Executive @Hefeng Furniture Co., Ltd.
2023 ~ Present
零售經理, 業務開發, 零售運營
Within one month
Emily CHOU -With over 10 years experience in retail, specializing in home decoration, houseware, and fast fashion industries, profession including business development, team building, company and store management. -10 years experience in art gallery, profession including gallery operations, team building, exhibition curation, art sales, media and customer relationship management. -Skilled in business development by channels, analysis, operation, negotiation and management. Taiwan 工作經歷 Senior Business Executive • Hefeng Furniture Co., Ltd. (TAIWAN) 五月Present Hefeng imports Italian multifunctional furniture brands, including transformable furniture (clei), sofa beds (milano bedding), transformable tables (OZZIO ITALIA), outdoor
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Barrington University
Avatar of the user.
Avatar of the user.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Word
ERP
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
環境教育與資源所
Avatar of 蔡文萱.
Avatar of 蔡文萱.
Sales Control Coordinator @Bosch Taiwan
2018 ~ Present
Operation Specialist/Logistics Specialist
Within one month
蔡文萱 Emily Tsai Supply chain and Logistics planning/Process coordination and optimization • Taipei City • [email protected] Work Experience Work Experience Sales Control and Coordinate Specialist • Robert Bosch Taiwan Co. Ltd. JunePresent | Taipei city, Taiwan Achieved all OEM (Original Equipment Manufacture) delivery in time for mobility customers new model products during COVID-19 semiconductor shortage and allocationQ2) Standardized and optimized third-party warehouse working instruction for keeping service stability Strengthened customer relationship and reliability with stable and cooperated logistics service DHL import and export shipments handling Coordinated customer claims with replacement and reverse
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tunghai University
外國語文學系
Avatar of 王中敬.
Avatar of 王中敬.
Pre-Sales @拼起科技(智影顧問)
2022 ~ Present
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Customer Relationship Management
Proposal and presentation skills
Strategic Planning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
Department of Mechanical Engineering
Avatar of Kidd Hsu.
Avatar of Kidd Hsu.
Past
Leader of APAC @FurniturePros Logistics Solutions Inc.
2022 ~ 2023
VP of Operations
Within one month
許晉源 Kidd Hsu|[email protected] 個性開放,善與人交往,全局思考與規劃能力強,擅長企業經營管理方面的整體規劃統籌, 宏觀視野充分,思考問題的角度、方式靈活,有原則性。 熟悉新創團隊的全發展流程與團隊建設工作,曾在各種不同類型的公司任職多
Communication
Management Team
Innovation Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
逢甲大學 Feng Chia University
科技管理研究所
Avatar of the user.
Avatar of the user.
Project manager @91APP
2020 ~ Present
Product Manager
Within one month
toeic900+
Project Management
Customer Relationship Management (CRM)
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
東吳大學 Soochow University
Bachelor of German Language and Culture, Bachelor of English Language and Literature
Avatar of Eliot Chen.
Avatar of Eliot Chen.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Senior Specialist Product Operation @Alibaba.com
2023 ~ Present
特別助理/國外業務/儲備幹部
Within one month
Microsoft Office
Word
Excel
Employed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
National Chin-Yi University of Technology
Business Administration and Management, General
Avatar of 黃菩淨 Connie Huang.
Avatar of 黃菩淨 Connie Huang.
氣候變遷與永續發展諮詢服務 資深顧問 @勤業眾信風險管理諮詢股份有限公司
2021 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Internal Proposal Competition , Deloitte 03/2023~06/2023 Proposal approved Proposal planning: Focus on the FMCG industry, and taking the value chain as the core to expand the scope of industries involved in product manufacturing, identify relevant sustainable risks and further manage and prevent it. Skills Specialty Project Management Customer Relationship Management Stakeholder Engagement Sustainable Training PowerPoint Microsoft Office License & Language Internal verification of ISO14064 Greenhouse Gas Inventory TOEIC 740 JLPT N3 Eduation National Taiwan University of Science and Technology, Master of Business Administration, , 2017 ~ 2019 National Kaohsiung University of Science and Technology, Marine...
PowerPoint
Microsoft Office
word
Employed
Full-time / Interested in working remotely
4-6 years
國立台灣科技大學 National Taiwan University of Science and Technology
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
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Within one year
Transform life, transform businesses. As a PM with over 20 years experience I know how to bring business ideas to the reality
Self-employed
2018 ~ Present
London, UK
Professional Background
Current status
Employed
Job Search Progress
Professions
Business Development, Marketing Strategy Planner, Project / Product Management
Fields of Employment
Change Management, Strategy, Digital Marketing / Data Marketing
Work experience
More than 15 years
Management
I've had experience in managing 10-15 people
Skills
Business Strategy
Program Management
Change Management
UX Strategy
Roadmap Management
Leadership Qualities
Business Transformation
Digital Strategy
Brand Development
Brand Positioning Strategies
Internal Audit
Process Optimization
ITIL
Organizational Development
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Belarusian
Fluent
Job search preferences
Positions
Business Transformation Manager
Job types
Full-time
Locations
London, UK
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Various PMP certifications
Major
Information Technology & Project Management
Print

    Gina Sullivan 

     Business Transformation Manager 
             London, Chiswick/ email: [email protected]  /  mob.: 0777 168 111 8             

Gina is an SAP Value Award winner in business transformation of the Governance, Risk and Compliance (SAP GRC) Audit Management system delivery. 

She is an expert in transforming business ideas into hands-on concepts, increasing companies' productivity, UX, and client service. She successfully managed transformational projects in Oil and Gas, Airlines, banks, the public sector, healthcare, NGOs, and other industries. Gina has proved to be an exceptional expert when working along with stakeholders. She regularly at top industry events as a keynote speaker on business transformation and marketing and represents companies' interests in tenders and international business conferences.

     Fields


  • Business Transformation
  • Project / Product Management
  • Digital  Marketing Strategy 

     Skills


  • Business Strategy
  • Program Management
  • Business Transformation
  • Brand Positioning Strategies 

     Languages


  • English - Native or Bilingual 
  • Russian - Native or Bilingual

Work Experience

March 2018 - Present

Business Strategy Consultant

Self-employed

London

Optimised customer service and operational processes:

  • CRM, UX and the customer service improvement for a real estate company in Chiswick, London;
  • Saved over £600K for a development company in Sheffield by setting up planning and procurement;
  • FMCG retail start-up launched across Richmond borough, set up distributional channels.

Re-targeted product positioning and a business concept:

  • Developed a roadmap for a digital streaming music platform for musicians and media institutions;
  • Set up a UX concept for a digital art platform for painters and art institutions.

June 2019 - July 2022

IT and Marketing Programme Director & Trustee, 

The League of Friends of TMH, London

Invited onto Management Board of volunteers who steer NHS trust’s initiatives delivering across Richmond borough.
Achievements: Managed a raft of NHS initiatives and projects funded by the trust, including fundraising solutions.

October 2017 - March 2018

Business Analyst

JAIN INTERNATIONAL FOODS,

London

Reported to CEO and VP.
Achievements: Improved the company's operations and customer relationships by optimising supply-chain and logistics between warehouses in India and overseas. Boosted clients’ service, sales performance and the company's credibility by enhancing CRM and customer experience.

January 2016 - December 2016

Project Manager

Aeroflot, Moscow

 

Reported to the Management Board.
Achievements: To ensure company’s compliance I managed SAP Governance, Risk and Compliance (SAP GRC) Audit Management System delivery and saved over 7% of the budget during the implementation. Won the SAP Value Award for the best business transformation project.

August 2012 - January 2014

Project manager in Compliance

Sberbank CIB, Moscow

Reported to the Management Board.
Achievements: To ensure company’s compliance with regulations on exchange transactions, I managed and delivered Trade Surveillance system for both Moscow and London CIB offices.

August 2010 - August 2012

Programme Manager in PMO / Organizational Planning in large corporate bank

Banca Intesa, Moscow

Reported to the Management Board.
Achievements: As a PMO Executive I improved operations and customer service of the head office and regional branches by implementing the Change Management process, IT and business projects with a budget of up to £30mln.

January 2007 - August 2010

Project Administrator in Methodology and Project Management Office

LUKOIL-INFORM, Moscow

Reported to the Management Board.
Achievements: As a PMO Executive I improved operations and customer service of the head office and regional branches by implementing IT and business project portfolio and the Change Management process.

Education

Various PMP certifications  • Information Technology & Project Management  •  2014 - 2023
IDM in Digital Marketing Strategy • Digital Marketing Association                        ・ 2023
High School of Branding •  Masters in Brand and Marketing Strategy                    •  2014 - 2016
Economics, Management and Law Institute • Diploma (BSc) in Economics         •  2001 - 2006

Resume
Profile

    Gina Sullivan 

     Business Transformation Manager 
             London, Chiswick/ email: [email protected]  /  mob.: 0777 168 111 8             

Gina is an SAP Value Award winner in business transformation of the Governance, Risk and Compliance (SAP GRC) Audit Management system delivery. 

She is an expert in transforming business ideas into hands-on concepts, increasing companies' productivity, UX, and client service. She successfully managed transformational projects in Oil and Gas, Airlines, banks, the public sector, healthcare, NGOs, and other industries. Gina has proved to be an exceptional expert when working along with stakeholders. She regularly at top industry events as a keynote speaker on business transformation and marketing and represents companies' interests in tenders and international business conferences.

     Fields


  • Business Transformation
  • Project / Product Management
  • Digital  Marketing Strategy 

     Skills


  • Business Strategy
  • Program Management
  • Business Transformation
  • Brand Positioning Strategies 

     Languages


  • English - Native or Bilingual 
  • Russian - Native or Bilingual

Work Experience

March 2018 - Present

Business Strategy Consultant

Self-employed

London

Optimised customer service and operational processes:

  • CRM, UX and the customer service improvement for a real estate company in Chiswick, London;
  • Saved over £600K for a development company in Sheffield by setting up planning and procurement;
  • FMCG retail start-up launched across Richmond borough, set up distributional channels.

Re-targeted product positioning and a business concept:

  • Developed a roadmap for a digital streaming music platform for musicians and media institutions;
  • Set up a UX concept for a digital art platform for painters and art institutions.

June 2019 - July 2022

IT and Marketing Programme Director & Trustee, 

The League of Friends of TMH, London

Invited onto Management Board of volunteers who steer NHS trust’s initiatives delivering across Richmond borough.
Achievements: Managed a raft of NHS initiatives and projects funded by the trust, including fundraising solutions.

October 2017 - March 2018

Business Analyst

JAIN INTERNATIONAL FOODS,

London

Reported to CEO and VP.
Achievements: Improved the company's operations and customer relationships by optimising supply-chain and logistics between warehouses in India and overseas. Boosted clients’ service, sales performance and the company's credibility by enhancing CRM and customer experience.

January 2016 - December 2016

Project Manager

Aeroflot, Moscow

 

Reported to the Management Board.
Achievements: To ensure company’s compliance I managed SAP Governance, Risk and Compliance (SAP GRC) Audit Management System delivery and saved over 7% of the budget during the implementation. Won the SAP Value Award for the best business transformation project.

August 2012 - January 2014

Project manager in Compliance

Sberbank CIB, Moscow

Reported to the Management Board.
Achievements: To ensure company’s compliance with regulations on exchange transactions, I managed and delivered Trade Surveillance system for both Moscow and London CIB offices.

August 2010 - August 2012

Programme Manager in PMO / Organizational Planning in large corporate bank

Banca Intesa, Moscow

Reported to the Management Board.
Achievements: As a PMO Executive I improved operations and customer service of the head office and regional branches by implementing the Change Management process, IT and business projects with a budget of up to £30mln.

January 2007 - August 2010

Project Administrator in Methodology and Project Management Office

LUKOIL-INFORM, Moscow

Reported to the Management Board.
Achievements: As a PMO Executive I improved operations and customer service of the head office and regional branches by implementing IT and business project portfolio and the Change Management process.

Education

Various PMP certifications  • Information Technology & Project Management  •  2014 - 2023
IDM in Digital Marketing Strategy • Digital Marketing Association                        ・ 2023
High School of Branding •  Masters in Brand and Marketing Strategy                    •  2014 - 2016
Economics, Management and Law Institute • Diploma (BSc) in Economics         •  2001 - 2006