. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads

s thesis published: "Design of Cloud-based Digit Recognition using Partially Connected Neural Networks." Work Experience Senior Frontend Engineer ⽐房科技 | 2022/Q/Q1 Participated in the creation of a digital platform product for real estate, encompassing architectural planning, development, and the establishment of design guidelines. Tech Stack: Vue3, Pinia, Vuex, Cypress, Typescript, Google analytics, Google Tag Management, Chrome Extention, Leaflet Map Senior Backend Engineer AD POST | 2021/Q/Q2 Development of a new product using Laravel and AWS-related frameworks and technologies. Developed new features while simultaneously evaluating the benefits

計師 三貝德數位文創股份有限公司 • 八月八月 2019 教育雲端平台設計 1.與PM合作建立線上教育雲端平台設計一套 Design System & Guideline，保持設計元件的統一及可重複使用性。 2.與各科編輯合作製作線下輸出講義、廣宣設計和插畫設計，滿足不同科目的

. Handle about SPBL, PEMENUHAN LARTAS, BUKA SEGEL, RE-EXPORT, RESTITUSI, BDN, BUKA POS BC1.1, and OTHER Staff CS • BANK MEGA OktSept 2018 Answer customer calls and provide accurate and satisfactory answers to consumer questions and concerns. Offer help and support to consumers who submit complaints or problems. Guide consumers in accessing or carrying out problem solving stages Staff PV • PT Valdo INC JulJun 2014 Verify data on customers who apply for credit to the bank and assist analysts in providing credit approval. check the correctness of data provided by customers and...

執行相關專案，Landing page、Banner、Edm 等。 與產品團隊共同執行研究訪談及收斂。 Participate in operational decision-making and propose design decisions and solutions based on objectives. Train designers within the team. Supervise and guide the design output. Responsible for App and Web UI/UX design for the 518 Xiongban App. Executed brand revamp and fully redesigned interfaces for both mobile and web devices. Created a UI Library to accelerate the design team's workflow. Collaborated on the development

mobile, or laptop) and evaluate the recipe's characteristics. 2. Act as technical representative of China's customer and cooperate with sales person to push cusyomer test product, contributing to successful projects earning approximately 15% more in production. 3. Develop a material database serving as a guideline for development and propose two inspection methods to improve the evaluation process for quality control, subsequently releasing them to the Quality Control Department. 4. Offer effective suggestions to customers experiencing issues with our products or other related problems, and generate technical documentation for new development projects.

review, profit-sharing mechanism and NFT-related workflows. Designed a team wallet system to establish a fair and trustworthy process for the distribution of revenue sharing. Created a unique content editor iteratively, improving content creation efficiency by over 50%. Fully established and maintained the design systems and guidelines for 1TM branding. Be in charge of the design of official websites, NFT minting campaign pages and related materials to maintain a consistent brand image and drive rapid user growth. JuneJanuary 2023 Design Lead • Nogle Limited Managed a team of between 5 and 10 designers with a