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4-6 years
6-10 years
10-15 years
More than 15 years
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
Sandhya Rastogi- Srivastava ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL) Kolkata, West Bengal, India Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. Work Experience Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information Technology
Software Tester @MAXGEN TECHNOLOGIES2018 ~ 2019
・
Software tester
Within two months
Test Scenarios and Defect Report. Work within development scrum teams using agile methodology. Collaborating with BA’s Education Oxford Brookes University M.Sc Digital Marketing •University of Kerala B.Tech Computer science and Engineering •Skills Testing Software Testing Test Cases Agile Methodologies STLC and Defect life cycle Mobile Application Testing Bug Tracking Bug Reporting Functional Testing Regression Testing retesting & Regression Unit Testing Intune Microsoft 365 Suite ITIL Microsoft Office Excel Languages English — Professional Hindi — Native or Bilingual Malayalam — Native or Bilingual Marathi — Fluent Certification ISTQB Foundation Level. Microsoft 365 Certified: Endpoint Admi...
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Oxford Brookes University
・
M.Sc Digital Marketing
Ready to interview
Full-time / Interested in working remotely
10-15 years
DAV PG college
・
CommerceERP資訊工程師-ERP Software Engineer @南茂科技股份有限公司 ChipMOS TECHNOLOGIES2022 ~ Present
・
Engineer, SA, SD, Data Analyst, PM
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立成功大學 National Cheng Kung University
・
Industrial and Information Management
Offline
Offline
Consultant ll @EY2023 ~ Present
・
Consultant
Within two months
Harshit Jamwal 5+ years of Service-now Developer experience in Service-now framework and Agile software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL framework and SDLC. Work Experience Consultant ll • Ernst & Young LLP Project 1: Anheuser-Busch InBev J ulyJan 2024 Description: Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Birla Institute of Technology and Science, Pilani
・
Computer ScienceConsultant @Fusion Global Business Solutions2019 ~ 2023
・
RPA Developer / IT Lead
Within one month
Employed
Full-time / Interested in working remotely
10-15 years
Städtische Berufsschule für Informationstechnik
・
Fachinformatiker für Systemintegration
IT Analyst I Service Integration & Management @Tata Consultancy Services2014 ~ Present
・
IT Analyst I Service Integration & Management
Within two months
Atif Ahmad IT Analyst I Service Integration & Management A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project
Employed
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
・
M.B.A Finance
Sportsbook & Payments Service Operations Lead @William Hill2020 ~ Present
・
Within one month
Angel Dimitrov Ivanov Service Owner [email protected] LinkedIn Summary With more than 20 years of experience in the IT industry, I am an experienced decision-maker driven by data. I am certified in Kepner-Tregoe problem management, ITIL, Amazon Web Services, Linux, Microsoft, and VMware. My expertise covers various areas, including product and service planning, SLAs, SLOs, SLIs, project management, technical support management, and technical coaching. My main focus is on implementing DevOps and SRE best practices to empower IT teams in achieving their Key Performance Indicators (KPIs) and Objectives and Key Results
Full-time / Interested in working remotely
6-10 years
Kepner Tregoe Resolve
・
Problem Management
Past
Associate Consultant @Capgemini Technology Services India Limited2016 ~ 2019
・
Test Engineer/QA Analyst
Within six months
Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied SAFe 4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations: The Netherlands ・United States・France・Belgium・Germany・Italy・Spain・Poland Device acquisition
Unemployed
Full-time / Interested in working remotely
4-6 years
JNTU
・
Bachelor of Technology in Electronics and Communication Engineering
Infrastructure Service Management @eteam infoservice pvt Ltd2022 ~ Present
・
IT Infrastructure
Within six months
ELAVARASAN RAJA To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth| [email protected] | Tamil Nadu, INDIA. Career Highlights Click Here Major Incident Manager | JulPresent eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.) Provide major incident management support to a German multinational software company (SAP) in Bangalore
Employed
Full-time / Interested in working remotely
6-10 years
Saveetha University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
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Leadership
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Within two months
ServiceNow ITSM | CSA, CAD Certified | ITOM | HRSD | Custom Application | Agent Workspace
EY
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Software Engineer
Fields of Employment
Software, SaaS / Cloud Services
Work experience
4-6 years
Management
Skills
Languages
English
・
Fluent
Hindi
・
Fluent
Job search preferences
Positions
Consultant
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Birla Institute of Technology and Science, Pilani
Major
Computer Science
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent