June 2020 - Present
Los Angeles, CA

Content Creator

Twitch

• Maintained viewership and interest of online viewers through live-streaming video games and creating various content such as videos and other media online.
• Steadily maintained and increased viewers through creating new and innovative online events and likable online persona.
• To produce, schedule, and broadcast video content to a remote website on a weekly or daily basis.
• Analyze audience retention data and viewer trends to produce targeted content, and change content to reflect audience wants and needs.
• Hands on experience with video and audio capture equipment, including web broadcasting software such as goLightstream.

February 2022 - June 2022
Los Angeles, CA

Barista

Starbucks

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift

May 2019 - May 2022
Anaheim, CA

Visual Merchandising Team Lead

The Walt Disney Company

• Placed prices and descriptive signage to enhance displays and promote items
• Organized appealing and engaging displays to capture customer interest and drive revenue growth
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across multiple locations
• Arranged items in favorable positions and areas of store to attract customers and optimize sales
• Communicated and coordinated execution of planogram with store management and built effective relationships with each store to develop superior customer satisfaction
• Upheld stock levels and proper pricing for multiple product lines
• Managed vendor chargebacks and follow up as well as monitoring and replenishing display inventory and restructuring according to available stock.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Supervised team of up to 5 merchandising employees and monitored adherence to company standards.
• Restructured company merchandising standards to increase customer traffic and product exposure.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Developed merchandising strategy to efficiently move overstock.
• Presented store update suggestions and layouts to management and stakeholders.
• Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
• Received and processed stock into inventory management system.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Partnered with sales representatives and managers to coordinate delivery and merchandising schedule
• Created visual marketing and styled window displays.

March 2020 - February 2021
Los Angeles, CA

Resident Care Assistant

SERENITY RECUPERATIVE CARE, INC

• Assist residents with daily needs such as medication, baby care items, personal care items, and food from locked areas of the kitchen. 
• Make sure that rooms are cleaned, stocked with clean towels and toiletries, and otherwise ready for new residents.
• Clean bedrooms and other parts of the shelter when necessary.
• Orient new residents by reviewing shelter rules, chores, giving a tour of the shelter,
  and ensuring they have basic personal care items and any other necessities.
• Maintain a clean, welcoming, warm, residential environment. 
• Conduct weekly House meetings with the residents
• Utilize skills to facilitate communication among residents and to promote constructive
  mechanisms for coping with communal shelter life.
• Prepare and monitor the chore chart. Ensure chores are assigned and completed and
  issue warnings when necessary.
• Conduct regular room checks
• Ensure that the kitchen is kept clean and sanitary and that it is maintained in
  accordance with relevant health and safety standards.
• Working with the MSW Coordinator, purchase/pick up food and supplies
  remaining within budgetary guidelines.
• Ensure that food and supplies are put away in a timely, orderly manner.
• Assist residents in the planning of meals.
• Provide support and supervision to volunteers working on projects in and around the shelter.
• Coordinate with the Operations Coordinator when repairs are needed or equipment needs to be replaced.
• Retrieve and return calls from the donation line. Sort, put away, and distribute donations.
• Prepare food baskets and housewarming baskets for residents who are leaving
  shelter. 
• Provide shelter and help line coverage and assistance to residents as assigned by the Program Manager
• Be a part of, and abide by the limitations of the Shelter on call schedule.
• Other duties as assigned.

May 2018 - May 2019
Los Angeles, CA

Human Resources Lead

Target

• Deliver an exceptional guest experience by engaging the guest and prioritizing the guest’s needs over task
• Support store HR/leaders to lead and execute hourly staffing plans; use selection and assessment tools to partner with leaders to hire the right talent in all areas to deliver the desired experience for our guests
• Provide support, as needed, to ensure schedules reflect adherence to workload, special events and guest traffic patterns and ensure systematic allocation of hours to all jobs is acutely followed and only altered when unique business needs require intervention; balance team member needs with business needs
• Support the store HR/leaders to execute pay practices, including the annual pay and performance process, performance review ratings and payroll process
• Foster a learning environment that is inclusive, diverse, safe and secure
• Support store HR/leaders to drive a recognition culture that rewards team members for
• Respond to all team member questions and concerns promptly and courteously, directing them to appropriate leaders and resources as needed
• Model a culture of compliance to protect Target's reputation and team; maintain routines that satisfy federal, state and local laws and regulations including minor, final pay and meal-and-rest-period laws; follow company procedures and policies related to HR processes and handling of confidential information
• Model a culture of well-being by educating and inspiring team members
• Stay current on all available resources, including company communication
• Foster a sales and service culture to deliver an exceptional guest experience and drive business growth
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Coordinated technical training and personal development classes
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Advocated for staff members, helping to identify and resolve conflicts.

August 2017 - April 2018
Los Angeles, CA

Beauty Team Lead

Target

• Demonstrate passion for beauty and deliver an exceptional guest experience by connecting guests to the right products to make new beauty selections
• Smile and introduce yourself to determine shopping needs and personalize the experience by asking open-ended questions and educating the guest on products, promotions, top sellers, seasonal trends and new products
• Stay current with beauty trends and what is happening in the industry
• Accumulate foundational beauty product knowledge in cosmetics and skincare and take initiative to stay ahead of the curve on beauty trends through continuous learning and self-development
• Maintain knowledge of beauty sales including sales trends and profitability to understand business priorities and sales drivers to drive more productive workload
• Maintain composure during peak traffic hours and proactively assist multiple guests concurrently
• Actively maintain brand presentation standards throughout the day including zone, in-stocks, signing, fixtures, testers, display maintenance and cleaning routines to maintain the highest level of presentation
• Blend service, operational tasks and routines throughout the day
  Maintain data integrity and in-stocks through consistent execution of the in-stock process to ensure accurate on-hands and capacity
• Leverage devices to extend the aisle to guests and share online promotional beauty offers or inform guests of order pick-up options for out-of-stock items to save
• Actively connects with the Asset Protection team to share shortage questions, concerns and suspicious guest or team behaviors
• Follow process with defective or open items to ensure inventory accuracy and decrease shortage.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.